Goodall's Kitchen

Review summary

1. N

   Nikita

   Chicago

   2 reviews

   vip
   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for afternoon tea with my mother in law, sister in law and my mom. It was a great experience. You get 1 tower between 2 people and it comes with petite fours, fresh fruit, scones and biscuits and finger sandwiches. You each get 2 pots of teas as well. It was so much food we took half of it home. Every single thing was amazing and fresh. Loved the chocolate chip scones and the pimento and cheese sandwiches the best!
   

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2. A

   Alanna

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only that I’d change is there were a lot of surprise fees on the bill, like the preparation fee. I thought the listed high tea price was low compared to other establishments, but the hidden fees made it equal to other places.
   

   Goodall's KitchenResponded on December 3, 2024

   Dear Alanna, Thank you for joining us for high tea and sharing your feedback! We’re delighted to hear you enjoyed the food, service, and quiet ambiance. We appreciate your comments regarding the fees and understand how that might have been unexpected. Transparency is important to us, and we’ll take your feedback into consideration as we strive to enhance the guest experience. We hope to welcome you back again soon!
   

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3. D

   Da

   Austin

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience I ever had in Austin tx. The food was awful, everything over salted, management treated family very poorly. Never coming back.
   

   Goodall's KitchenResponded on December 3, 2024

   Dear Da, We’re deeply sorry to hear about your recent experience and regret that we didn’t meet your expectations. It’s disappointing to learn that the food and service fell short, and we sincerely apologize for any issues you encountered, especially how your family was treated. Your feedback is important to us, and we’d like the opportunity to make things right with you. Please reach out to us directly so we can address your concerns and improve.
   

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4. J

   Jonathan

   Los Angeles

   28 reviews

   5.0

   28 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and wonderful service! Definitely recommend
   

   Goodall's KitchenResponded on December 3, 2024

   Dear Jonathan, Thank you for dining with us and for your kind words! We’re thrilled to hear you enjoyed the delicious food, wonderful service, and quiet ambiance. Your recommendation means so much to us, and we look forward to welcoming you back soon!
   

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5. S

   Sophia

   Austin

   1 review

   3.0

   1 review

   Dined on October 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had afternoon tea here. No scones, just biscuits :/. The desserts were stale and they only gave us macarons. They only gave us tea bags, no loose leaf tea. The portions were generous though. I think this has a lot of room for improvement and it could be a great place for afternoon tea if they made some changes.
   

   Goodall's KitchenResponded on October 10, 2024

   Hi Sophie, We appreciate your detailed feedback and suggestions for improvement! Your remarks have been shared with our Culinary team so that we can take immediate action to further freshen and diversify our Afternoon High Tea offerings. We thank you again for your remarks. Sincerely, Goodall's Kitchen
   

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6. Y

   Yvonne

   Austin

   1 review

   vip
   1.0

   1 review

   Dined on September 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The entire experience was not worth the time or money spent. There was one waiter that was taking care the entire restaurant and was the most inhospitable person. All the food took entirely too long to come and it was not good. The salad was wilted and favor less. When the notified the waiter that the food was not good he responded with “sorry that’s how it comes.” I was entertaining out of town guest and was looking a good simple brunch. This was not the place.
   

   Goodall's KitchenResponded on September 16, 2024

   Dear Yvonne, We are completely disappointed to have received this review and very much appreciate the honest feedback. Thank you for taking a moment to share your experience with us. We will be reaching out directly to make things right! Thank you again. Sincerely, Goodall's Kitchen
   

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7. a

   adrienne

   Houston

   1 review

   4.0

   1 review

   Dined on August 24, 2024

   1. Overall 4
   2. Food 1
   3. Service 4
   4. Ambience 4

   none of us liked our dinner. Pumpkin ravioli had too much cinnamon & two of us ordered the braised ribs were so salty, pretty inedible. My friend didn’t eat it at all, had I not been famished from my travels & empty stomach, I would gave stopped after one bite.
   

   Goodall's KitchenResponded on September 3, 2024

   Dear Adrienne, Thank you for taking a moment to share feedback based on your recent dining experience with us. We are disappointed to hear that your experience fell far short of expectations. If you are open to it, we would very much appreciate an opportunity to demonstrate our aptitude to deliver products and services that are both exceptional and memorable. I invite you to contact me directly so that we can host you for High Tea, cocktails, or dinner! You can call our Front Desk and ask to speak with Margaret. Thank you in advance.
   

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8. B

   Brent

   Austin

   25 reviews

   vip
   2.0

   25 reviews

   Dined on August 22, 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 5

   Love goodalls and am a regular, but came in and they didn’t even have a table… so had to leave… 105 degrees outside so not so happy…
   

   Goodall's KitchenResponded on September 17, 2024

   Dear Brent, We love welcoming you regularly to Goodall's and are thrilled that you choose us as your 'neighborhood spot!' We are so sorry that the restaurant was closed when you came in the other day. Our hours of operation are Thursday-Saturday for dinner, and every day for breakfast. We are very excited to share that we're starting to offer Weekend Brunch on Saturdays and Sundays, effective mid-October! We very much look forward to welcoming you again soon. Thank you again for choosing Goodall's among so many great options in Austin. Sincerely, Goodall's Kitchen
   

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9. B

   Brian

   Dallas

   10 reviews

   vip
   5.0

   10 reviews

   Dined on August 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and innovative! Great date night with live piano music. food excellent, waiter helpful & outstanding!
   

   Goodall's KitchenResponded on September 17, 2024

   Dear Brian, Thank you very much for your positive review. We are delighted that you enjoyed your experience with us! See you again soon. Sincerely, Goodall's Kitchen
   

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10. D

    Donna Rene

    Austin

    4 reviews

    5.0

    4 reviews

    Dined on August 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    An outside the box wine dining experience! Chef Ashton did a fantastic job, pairing wines from a Hill Country winery, Portree Cellars, with seasonal dishes. He elegantly turned a typical wine dinner on its head, with innovation. This is not your Dad's wine pairing dinner! Rosé for dessert??? Yes, please. The team at Hotel Ella and Portree Cellars created a signature experience.
    

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