Goodall's Kitchen

Review summary

1. T

   Tarana

   Austin

   8 reviews

   4.0

   8 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   We had a so so experience at this event, our service was good, but the food was okay, there were supposed to be cucumber sandwiches but instead they were subed for chicken salad sandwiches which were super salty. The cheese only ones were salty also. The only ones that were were decent were the salmon ones. The other items were okay, there were variety of macaronos and dessert items. It was also super loud in the restaurant. Also I was not aware of auto gratuity of 20%. I had added a tip already and then realized there was already gratuity added. This place is cute but our visit was a bit off. Not sure we will be back for tea service again.
   

   Is this helpful?

   Report
2. A

   Anitra

   Austin

   6 reviews

   5.0

   6 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I met up with friends for a long lunch. The staff was friendly and accommodating. There was no pressure to turn the table in their beautiful indoor dining room. I loved my salmon Caesar. I also recommend their cozy Parlor Bar!
   

   Is this helpful?

   Report
3. N

   Nikita

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came here for afternoon tea with my mother in law, sister in law and my mom. It was a great experience. You get 1 tower between 2 people and it comes with petite fours, fresh fruit, scones and biscuits and finger sandwiches. You each get 2 pots of teas as well. It was so much food we took half of it home. Every single thing was amazing and fresh. Loved the chocolate chip scones and the pimento and cheese sandwiches the best!
   

   Is this helpful?

   Report
4. A

   Alanna

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only that I’d change is there were a lot of surprise fees on the bill, like the preparation fee. I thought the listed high tea price was low compared to other establishments, but the hidden fees made it equal to other places.
   

   Goodall's KitchenResponded on December 3, 2024

   Dear Alanna, Thank you for joining us for high tea and sharing your feedback! We’re delighted to hear you enjoyed the food, service, and quiet ambiance. We appreciate your comments regarding the fees and understand how that might have been unexpected. Transparency is important to us, and we’ll take your feedback into consideration as we strive to enhance the guest experience. We hope to welcome you back again soon!
   

   Is this helpful?

   Report
5. D

   Da

   Austin

   1 review

   1.0

   1 review

   Dined on November 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience I ever had in Austin tx. The food was awful, everything over salted, management treated family very poorly. Never coming back.
   

   Goodall's KitchenResponded on December 3, 2024

   Dear Da, We’re deeply sorry to hear about your recent experience and regret that we didn’t meet your expectations. It’s disappointing to learn that the food and service fell short, and we sincerely apologize for any issues you encountered, especially how your family was treated. Your feedback is important to us, and we’d like the opportunity to make things right with you. Please reach out to us directly so we can address your concerns and improve.
   

   Is this helpful?

   Report
6. J

   Jonathan

   Los Angeles

   28 reviews

   5.0

   28 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and wonderful service! Definitely recommend
   

   Goodall's KitchenResponded on December 3, 2024

   Dear Jonathan, Thank you for dining with us and for your kind words! We’re thrilled to hear you enjoyed the delicious food, wonderful service, and quiet ambiance. Your recommendation means so much to us, and we look forward to welcoming you back soon!
   

   Is this helpful?

   Report
7. S

   Sophia

   Austin

   1 review

   3.0

   1 review

   Dined on October 5, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had afternoon tea here. No scones, just biscuits :/. The desserts were stale and they only gave us macarons. They only gave us tea bags, no loose leaf tea. The portions were generous though. I think this has a lot of room for improvement and it could be a great place for afternoon tea if they made some changes.
   

   Goodall's KitchenResponded on October 10, 2024

   Hi Sophie, We appreciate your detailed feedback and suggestions for improvement! Your remarks have been shared with our Culinary team so that we can take immediate action to further freshen and diversify our Afternoon High Tea offerings. We thank you again for your remarks. Sincerely, Goodall's Kitchen
   

   Is this helpful?

   Report
8. Y

   Yvonne

   VIP

   Austin

   1 review

   1.0

   1 review

   Dined on September 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The entire experience was not worth the time or money spent. There was one waiter that was taking care the entire restaurant and was the most inhospitable person. All the food took entirely too long to come and it was not good. The salad was wilted and favor less. When the notified the waiter that the food was not good he responded with “sorry that’s how it comes.” I was entertaining out of town guest and was looking a good simple brunch. This was not the place.
   

   Goodall's KitchenResponded on September 16, 2024

   Dear Yvonne, We are completely disappointed to have received this review and very much appreciate the honest feedback. Thank you for taking a moment to share your experience with us. We will be reaching out directly to make things right! Thank you again. Sincerely, Goodall's Kitchen
   

   Is this helpful?

   Report
9. a

   adrienne

   Houston

   1 review

   4.0

   1 review

   Dined on August 24, 2024

   1. Overall 4
   2. Food 1
   3. Service 4
   4. Ambience 4

   none of us liked our dinner. Pumpkin ravioli had too much cinnamon & two of us ordered the braised ribs were so salty, pretty inedible. My friend didn’t eat it at all, had I not been famished from my travels & empty stomach, I would gave stopped after one bite.
   

   Goodall's KitchenResponded on September 3, 2024

   Dear Adrienne, Thank you for taking a moment to share feedback based on your recent dining experience with us. We are disappointed to hear that your experience fell far short of expectations. If you are open to it, we would very much appreciate an opportunity to demonstrate our aptitude to deliver products and services that are both exceptional and memorable. I invite you to contact me directly so that we can host you for High Tea, cocktails, or dinner! You can call our Front Desk and ask to speak with Margaret. Thank you in advance.
   

   Is this helpful?

   Report
10. B

    Brent

    VIP

    Austin

    25 reviews

    2.0

    25 reviews

    Dined on August 22, 2024

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 5

    Love goodalls and am a regular, but came in and they didn’t even have a table… so had to leave… 105 degrees outside so not so happy…
    

    Goodall's KitchenResponded on September 17, 2024

    Dear Brent, We love welcoming you regularly to Goodall's and are thrilled that you choose us as your 'neighborhood spot!' We are so sorry that the restaurant was closed when you came in the other day. Our hours of operation are Thursday-Saturday for dinner, and every day for breakfast. We are very excited to share that we're starting to offer Weekend Brunch on Saturdays and Sundays, effective mid-October! We very much look forward to welcoming you again soon. Thank you again for choosing Goodall's among so many great options in Austin. Sincerely, Goodall's Kitchen
    

    Is this helpful?

    Report