Grand Cafe-Grand Geneva Resort

Grand Cafe-Grand Geneva Resort reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner VIP

   Chicago1 review

   3.0

   Dined on June 18, 2023

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Food and service were pretty mediocre - not worth the cost
   

   Is this helpful?

2. GR

   GREG

   Milwaukee3 reviews

   4.0

   Dined on May 14, 2023

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Prime rib was good service was good Buffet not available yet til summer But enjoyed as we’ve been here many times before
   

   Is this helpful?

3. S

   Sparklefiend

   Indiana2 reviews

   5.0

   Dined on May 13, 2023

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had prime rib with mashed potatoes and glazed carrots. Was SUPERB. A child had corn dogs, and liked them. Was slightly costly.... servers were very friendly but mid-end meal a tiny neglectful. It is in the lobby of the hotel, with huge windows overlooking pool and gold course. It was.lovely. Lots if background noise/talking etc but it improved the atmosphere...felt lively. I would go here again.
   

   Is this helpful?

4. GS

   GregS

   Las Vegas1 review

   5.0

   Dined on May 12, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time dining there, wonderful food , staff, and taste. Thank you!!!
   

   Is this helpful?

5. F

   Forgotten

   Milwaukee2 reviews

   3.0

   Dined on May 7, 2023

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food itself was good, but there were some issues. We ordered the chicken and wild rice soup, which was pretty good, but the spoon was dirty, so we needed to request a new one before we could eat it. We also ordered the Sooey & Squeaks, which were very good. For entrees, we ordered the Cafe Prime Burger and the Prime Rib (it was a Saturday). When the food arrived, it was two burgers. We immediately were like no we ordered the Cafe Prime Burger and the Prime Rib, but then the person who ordered the Prime Rib didn't want to make a big deal of it and said it was OK and they'd just eat the burger. I sort of thought the server should've made a point to be like are you sure? I can get a Prime Rib out here, but she didn't make any effort at all to rectify the situation, rather waited for us to say it was OK. In hindsight, we should have known something was up when the person who was ordering the Prime Rib asked about mashed potatoes being the side that came with it (because it says something in the menu about mashed potatoes and vegetables coming with it) and she said no they didn't have mashed potatoes and listed off the normal sides for a burger, but we didn't realize it at the time. I can see how the two items we ordered both have "Prime" in them and that can be confusing, so maybe that's a note for management re: the menu? Or for the servers to be aware of - especially on a Saturday night? We went with the flow, but the server was awkward around us after this and obviously wanted to come by us as little as possible, which I get, but it made the whole experience awkward. The ambience was great with a 3-piece band playing in the lobby nearby. The restaurant was nice and clean with nice views. The menu was pretty pricey. I don't think a Tito's cocktail should be $12, but I guess that's what you should expect at an Illinois getaway - Illinois prices. Overall I give this restaurant 3 stars, meaning it was an overall good experience - but it could have been better.
   

   1 person found this helpful

6. JS

   JenniferS

   Chicago1 review

   5.0

   Dined on April 22, 2023

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service good food. It’s our favorite place to eat on the resort.
   

   Is this helpful?

7. SK

   SpecialK

   Chicago3 reviews

   1.0

   Dined on April 15, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The entire experience started off on the wrong foot as the host coughed multiple times in my face while trying to figure out where to seat us in an empty restaurant. The comedy of errors continued as it took almost 20 minutes for our drinks to be made and delivered to our table. Our dinner order was placed which included an appetizer, and a burger and a soup and salad. All of the food arrived at the same time with the salad being warm, wilted, and brown on the edges and the burger being well done instead of medium rare. At one point the waitress attempted to refill our waters with water that had been sitting in cups on the counter of the beverage station which she poured into a pitcher. Luckily another employee saw the flaw in that decision and obtained an actual pitch of water before refilling our glasses. The waitress failed to inquire as to why none of the food was eaten during our meal and chose to ignore a clearly undesirable experience. Overall the quality of food and dining experience was sub par for a well renowned resort.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Raleigh7 reviews

   5.0

   Dined on April 15, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Theresa the manager was amazing ! Kind friendly just a class act !
   

   Is this helpful?

9. S

   Sevey57 VIP

   Chicago2 reviews

   5.0

   Dined on March 24, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came to kick off a little birthday weekend. I was nervous about being there basically right off the lobby but ambiance and views were awesome. We got a table right by the window. It was nice to be among the guests - the way it’s set you can listen to live music happening in the lobby cafe /bar area but be in a totally separate area. Rice chicken cream soup was delicious. Waitress was awesome. Good drinks.
   

   Is this helpful?

10. OT

    OpenTable Diner VIP

    Chicago1 review

    5.0

    Dined on March 19, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Anniversary
    

    Is this helpful?