Granite City Food & Brewery - Franklin

Review summary

1. T

   T

   St. Louis

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff, beer, and food!! We will be back. Thanks
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Hey T, Thank you for the fantastic review! We're thrilled to hear you enjoyed the staff, beer, and food at Granite City Brewery. Your positive feedback motivates us to keep providing great experiences. We look forward to welcoming you back soon!
   

   Is this helpful?

2. D

   Demarco

   Nashville

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Waitress was terrible. She told me all the food was nasty.
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Hi Demarco, Thank you for your feedback regarding your visit to Granite City Brewery. We're sorry to hear about your experience with the waitress and her comments on the food. This is not the level of service we aim to provide. Your concerns are important to us, and we will take action to look into this issue. We appreciate you bringing it to our attention and hope to improve your experience in the future.
   

   Is this helpful?

3. M

   Michael

   Nashville

   31 reviews

   4.0

   31 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Couples Valentines Day special included appetizer to share, soup/salad for each as well as select entrees for each and then deserts. Good value and food was good. Service was slow however. Numerous time had to remind server about requests. We would go again though.
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Hi Michael! Thank you for your review! We're glad to hear you enjoyed the Valentine's Day special at Granite City Brewery and found it to be a good value. We apologize for the slow service you experienced and appreciate your feedback. Our team will look into this to improve future visits. We hope to see you again soon!
   

   Is this helpful?

4. T

   Terrance

   Nashville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place never disappoints, always has good food and friendly service. Reserved a table so no wait time was experienced.
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Terrance, Thank you for your amazing review of Granite City Brewery! We're thrilled to hear that you consistently enjoy our good food and friendly service. It's great that your reservation helped avoid any wait time, ensuring a smooth experience. Your feedback is invaluable to our team, and we look forward to welcoming you back for another delightful visit soon!
   

   Is this helpful?

5. A

   Aleta

   Nashville

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ezra our waiter was the best, food delicious, Valentine’s special was our new routine.
   

   Granite City Food & Brewery - FranklinResponded 1 day ago

   Aleta, Thank you for your fantastic review of Granite City Brewery! We're delighted to hear that Ezra provided you with excellent service and that you enjoyed our delicious food. It's wonderful to know our Valentine's special is becoming a new routine for you. Your feedback is truly appreciated, and we will make sure to share it with our team. We look forward to serving you again soon!
   

   Is this helpful?

6. C

   Camvess

   San Francisco

   1 review

   3.0

   1 review

   Dined on February 9, 2025

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   We went to the brunch and it was not a favorite ! There was a lot of pork! Which sucked for people that doesn’t eat pork! There should be turkey options for meat. They only offered 3 types of fruit , pineapple, cantaloupe and pineapple… those fruits tend to be more acidic for kids ! Grapes and apples would’ve been great! There were lots of starch options. It would not be a good pick for someone whose more lean diet or that doesn’t eat meat/ pork ! Unless you love eggs and starch !
   

   Granite City Food & Brewery - FranklinResponded 7 days ago

   Hi Camvess, Thank you for sharing your thoughts about your brunch experience at Granite City. We're sorry to hear that the menu options didn't meet your expectations, particularly regarding the availability of pork alternatives and fruit choices. Your feedback is valuable, and we will take action to look into these concerns. We appreciate your insights and hope to provide a more suitable dining experience on your next visit.
   

   Is this helpful?

7. R

   Raquel

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Noah was great … wonderful food and fun times had
   

   Granite City Food & Brewery - FranklinResponded 7 days ago

   Raquel, Thank you for your wonderful review of Granite City! We're thrilled to hear that Noah provided great service and that you enjoyed the food and had fun. Your feedback is greatly appreciated and motivates our team to keep delivering memorable experiences. We look forward to welcoming you back for another fantastic visit!
   

   Is this helpful?

8. K

   Karen

   Nashville

   4 reviews

   3.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Unfortunately, it took us over an hour to get out entrees.
   

   Granite City Food & Brewery - FranklinResponded 7 days ago

   Hi Karen, Thank you for sharing your experience at Granite City. We're sorry to hear that it took over an hour for your entrees to arrive. Your feedback is important to us, and we will take action to look into this issue with our team. We appreciate your understanding and hope to provide a more timely experience during your next visit.
   

   Is this helpful?

9. T

   Tim

   Nashville

   26 reviews

   1.0

   26 reviews

   Dined on February 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   This was a big disappointment. Enough so that my wife and I decided to start complaining more rather than letting things go. We should have complained and sent our food back. My wife had a burger and fries. She asked for the burger to be well done. At first, it seemed ok, but then it got worse and she ate further and the burger was not fully cooked. The fries that came with it were old, stale or whatever. They certainly weren't fresh. That whole meal was unacceptable. For me, I got the fish tacos. They lacked any effort. What should have been a cole slaw on the taco was just shredded cabbage with no flavor. The planks of fried fish were just ok and the sauce the blobbed on them didn't really help. All this paired with store-bought tortilla chips on a baking sheet with 1, maybe 2 ounces of salsa to share with the tacos. 2 ounces would be generous, so it was probably closer to a whole ounce. We should have given it all back and left while we could. It was a bummer, as my wife talked it up after having brunch there. One positive note - the server, though a bit frenzied, took good care of us a server.
   

   Granite City Food & Brewery - FranklinResponded 5 days ago

   Tim, We appreciate you sharing your experience at Granite City Brewery. We're truly sorry to hear that your meals did not meet expectations and that the quality was lacking. Your feedback is important, and we will take action to investigate the issues you’ve raised regarding the burger, fries, and fish tacos. We're glad to hear the server provided good service, but we regret that the food did not match that level of care. Thank you for bringing this to our attention.
   

   Is this helpful?

10. H

    Haley

    VIP

    Nashville

    5 reviews

    3.0

    5 reviews

    Dined on February 1, 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Burger was undercooked and house salad was too plain.
    

    Granite City Food & Brewery - FranklinResponded on February 2, 2025

    Hi Haley, Thank you for your feedback regarding your visit to Granite City. We're sorry to hear that your burger was undercooked and that the house salad did not meet your expectations. Your comments are important to us, and we will take action to address these issues with our kitchen team. We appreciate you bringing this to our attention and hope to provide you with a better experience in the future.
    

    Is this helpful?