Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. P

   PAT

   VIP

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun and easy and beautiful. DELICIOUS!! The pistachio crusted halibut was “out of this world wonderful!!!! Wait staff on top of everything! Outside garden area a beautiful treat.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi PAT, We are delighted that your recent experience with us was 5-star! Your wonderful compliments on the food, service and garden setting mean the world to us! We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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2. T

   Tina

   Los Angeles

   13 reviews

   4.0

   13 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Well shaded patio. The grapefruit basil drink is worth the visit
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Tina, Thank you for choosing to dine with us and for taking the time to provide this feedback. We are delighted that you liked the patio and thought the Grapefruit Basil drink was worth the visit! We look forward to serving you again soon. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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3. M

   Mike

   Palm Springs

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambience, foodand service was outstanding. Water never ran dry and never had to ask. We orderedabottle of wine and never had to touch the bottle when out glasses ran low. Our server took care of all pours without having to be asked.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Mike, Thank you for your 5-star review and the wonderful compliments on the ambiance, food and outstanding service! It was our pleasure to serve you. We look forward to the next opportunity to have you as our guest. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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4. B

   Brenda

   Palm Springs

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   This was my fourth visit to Grapefruit Basil and I was very disappointed in the time it took to get our food and the quality of the food we were served. We waited almost thirty minutes for our pre dinner cocktails, and 90 minutes for our food to be served. The Halibut was warm and good but not outstanding as it had been on our previous visit. Two of the people in our party had the Scallop dish and it was lukewarm. Our server did a great job too bad the kitchen could not keep up. Definitely not the experience I enjoyed on previous visits.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Brenda, Thank you for sharing your most recent experience with us. We are truly sorry to hear about the disappointing service you encountered this time. We strive to offer attentive and timely service, and it's clear that we fell short during your visit. Your frustration is completely understandable and we deeply regret your experience. We hope to have another chance to impress you. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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5. B

   Bob

   VIP

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and very comfortable environment…sunday brunch every week!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Bob, Thank you for your recent visit and 5-star review! We are thrilled to hear that you enjoyed the great food and comfortable environment. We look forward to welcoming you back next time. Many thanks, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. J

   Jennifer

   VIP

   Phoenix

   30 reviews

   2.0

   30 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   This is a nice restaurant with a lovely outdoor patio and good food. Unfortunately, the service was abysmal. We waited 30 minutes for our cocktail order, and the signature drink was room temperature. Then we waited another hour for our dinner to arrive, and when it did, they told us that 2 of the 4 never got entered in their system. So 2 of us finished our dinner before the other 2 entrees arrived. Management was very apologetic and comped our meal, so that was appreciated. However, the level of service was so bad that we will never return.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Jennifer, Thank you for taking time to share this review. While it is wonderful to hear that you enjoyed the outdoor setting and good food, we truly regret that the service fell short. Your experience is not reflective of our standards, and we appreciate your feedback, as it helps us improve. Please know we will address your concerns with our team to ensure we provide better service in the future. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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7. S

   Sharla

   Palm Springs

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The service was slow!! Maybe not enough staff? Communication was poor Food was good
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Sharla, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about the poor service you experienced during your visit. This is not the level of service we strive for, and I understand how frustrating it must have been. Please know that we are addressing this with our team to ensure issues are resolved moving forward. Thank you again for your feedback. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. R

   Rick

   VIP

   Palm Springs

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Overall, it was just OK. There were four if not, five bartenders behind the bar and it took way too long to get our initial drink. The restaurant wasn’t even that busy.  The food was all right, but I found the menu to be very limited in the bar.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Rick, Thank you for taking the time to share your review, and I'm truly sorry to hear about your disappointing experience. Please know that your experience is not reflective of our standards, and we appreciate your comments, as they helps us improve. Thank you again for your feedback. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. P

   Pam

   Los Angeles

   8 reviews

   1.0

   8 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We went for Valentines Day...earliest reservation was 7:30. We arrived early and thought we would have a drink at the bar before being seated. Restaurant was about 50% full. They seated us immediately outside on the patio which was nice. There was an acoustic guitar player playing and the patio wasn't full at all. We ordered a drink and then dinner. The restaurant had a price special menu for the evening with only 5 entrees to select from. Shortly after ordering I was told they had run out of my item (Halibut). I selected another item, which I wasn't thrilled about. Our salads arrived shortly there after then it all stopped. We waited over an hour during which no one came to us at all. The guitar player stopped at 8pm, all other diners left, even those arriving after us. Never saw our waiter. Around 9pm we called the front desk and were told the restaurant was closed - and we asked for someone to come out to us ALONE on the patio to give us our check. We did not eat. The manager came out and was apologetic but NO....We will never return. We offered to pay for our drinks and salad, but they did not charge us.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

   Hi Pam, Thank you for taking the time to share your feedback, and my sincerest apologies for your disappointing evening. Please know that this is not the high-quality dining experience we strive to deliver and we understand the frustration you must have felt. We are committed to learning from our mistakes and we hope you will give us another chance in the future so that we may provide the exceptional experience you rightfully expect and deserve. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. M

    Mila

    Palm Springs

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    IT'S WAY OVER PRICE FOR QUALITY AND POTIONS POOR SERVICE FROM ALL STAFF Very poor service. No silverware when main course was served. One dinner order was wrong. Sent it back and ask to bring right order. Paid $223.00 for two SMALL salad and two SMALL fish dinner. AVOID THIS RESTAURANT.
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded today

    Hi Mila, Thank you for sharing your recent dining experience with us. Our goal is to provide a high-quality dining experience, including exceptional service, and we are truly sorry to hear that was not your experience. We hope you will give us another chance in the future. We are committed to learning from our mistakes and delivering the exceptional experience you rightfully expect and deserve. Thank you again for your valuable feedback. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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