Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. L

   Linda

   VIP

   Palm Springs

   13 reviews

   4.0

   13 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   We had their Christmas Day family style dinner. For $109.00 per person we were provided with 3 proteins,a grain salad, mashed potatoes,Brussel sprouts and spinach . The flavors were good but it felt like better than average banquet food. The service was good and the ambience was lovely. We didn’t feel that it was worth the price charged
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 2 days ago

   Hi Linda, Thank you for choosing to dine with us and for taking the time to provide this feedback. We appreciate your compliments on the flavors, service and ambiance, but my sincere apologies that we didn't fully meet your expectations. We hope you will give us another chance in the future so that we may provide the experience you deserve. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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2. T

   Tony

   Palm Springs

   9 reviews

   1.0

   9 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Very disappointing for a holiday menu and grossly overpriced at $109.00 per person on a prix fixe. Waitstaff underprepared, didn’t know menu or dessert items. Forgot to bring one side dish to our table. Waitress, Valentina very annoying and every response she gave us included the word “perfect.” Busboy was more attentive and knowledgeable than Valentina. Overall, a disaster of the offerings for a holiday dinner, it was more reminiscent of a disorganized potluck. We expected better from a Tommy Bahama’s Resort and restaurant. We would not recommend dining at Grapefruit Basil and were dumbfounded and embarrassed to have brought dinner guests with us.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 2 days ago

   Hi Tony, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had and we understand how frustrating this must have been. Please know we will address your feedback with our team. We would love the opportunity to make things right and provide you with the exceptional experience you deserve. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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3. OT

   OpenTable Diner

   Vancouver

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ambiance is incredible Our food was good Maybe a bit better if not a set menu
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 2 days ago

   Hi Anonymous, Thank you for choosing to dine with us at Grapefruit Basil. We are delighted to hear that you enjoyed your experience. We look forward to having you back with us again soon. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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4. n

   natalie

   Palm Springs

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Even though we made a reservation for outside under the trees they could not put us there have people were not finished. Well they could have moved a table. we were alone where no one wanted to sit. We chose to have Christmas there outside with our little dogs and our mother . No drinks , no silver wear, no water, no apologies and no napkins because as it turns out the bar tender was our waiter in this empty overflow. We asked to take it home since we felt so utterly neglected for so long. they did comp us but we went home without a dessert. When you see an handicapped elder at your restaurant you should pay some attention to them on Christmas. I searched for help repeatedly and found waiters that looked like bums and explained that we had an old woman with us but no one helped us find our waiter or get us anyting So much for reservations on Christmas The hostess ignored us as we stood there waiting for acknowledgment as we were dressed in our finest.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Natalie, Thank you for taking the time to share your feedback with us. I am truly sorry for your disappointing experience at Grapefruit Basil. We pride ourselves on providing exceptional service, and it's clear that we fell short during your visit. We sincerely apologize for any frustration this caused and not addressing your concerns in a timely manner. Your experience is not reflective of our standards, and we appreciate your candidness, as it helps us improve. We hope you can view this as an isolated experience and allow us another opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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5. T

   Tony

   Seattle

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great outdoor patio & great service. Added in was really good food so it was perfect
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Tony, Thank you for choosing to dine with us. We appreciate your positive review on your perfect experience and we are thankful we had the opportunity to serve you. We look forward to your next visit. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. M

   Marsha

   VIP

   Dallas

   19 reviews

   5.0

   19 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad that we discovered this place on Christmas Day whole visiting Palm Desert. Great food and a lovely atmosphere. Great service too!
   

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   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Marsha, Thank you for choosing to dine with us at Grapefruit Basil. We are thrilled that the food, atmosphere and service were to your liking! We look forward to having you back with us again in the future. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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7. L

   Lisa

   Palm Springs

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a wonderful experience on 12/24/24 on the outside dining area. The food was great and the ambience was wonderful. Robert our server was VERY good and a great server. Thank you
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Lisa, We are happy to hear that you enjoyed Christmas Eve with us. Your positive feedback on the food, ambiance and service by Robert is truly appreciated. It was our pleasure to have you as our guest. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. M

   Monalinda

   VIP

   Tahoe

   7 reviews

   4.0

   7 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely atmosphere food and service - hope it can stay secluded
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Monalinda, Thank you for choosing to dine with us and for taking the time to provide this feedback. It was our pleasure to serve you. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. S

   Sharla

   Palm Springs

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Minimalist design, quiet with fantastic food and service! Great wine list! I also like it is casual in dress.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Sharla, We are delighted that your recent dining experience was excellent. Thank you for letting us know how much you enjoyed the restaurant design, food, service and wine list. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. C

    Carol

    Palm Springs

    32 reviews

    5.0

    32 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service was great. The food was delicious.. I will return!
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 5 days ago

    Hi Carol, We are thrilled to hear that you enjoyed great service and delicious food for your recent dining experience with us. Thank you for the 5-star rating! We take pride in the quality of our food and drinks and hope we can share them with you again soon. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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