Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. B

   Bob

   VIP

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and very comfortable environment…sunday brunch every week!
   

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2. J

   Jennifer

   VIP

   Phoenix

   30 reviews

   2.0

   30 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   This is a nice restaurant with a lovely outdoor patio and good food. Unfortunately, the service was abysmal. We waited 30 minutes for our cocktail order, and the signature drink was room temperature. Then we waited another hour for our dinner to arrive, and when it did, they told us that 2 of the 4 never got entered in their system. So 2 of us finished our dinner before the other 2 entrees arrived. Management was very apologetic and comped our meal, so that was appreciated. However, the level of service was so bad that we will never return.
   

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3. R

   Rick

   VIP

   Palm Springs

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Overall, it was just OK. There were four if not, five bartenders behind the bar and it took way too long to get our initial drink. The restaurant wasn’t even that busy.  The food was all right, but I found the menu to be very limited in the bar.
   

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4. P

   Pam

   Los Angeles

   8 reviews

   1.0

   8 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We went for Valentines Day...earliest reservation was 7:30. We arrived early and thought we would have a drink at the bar before being seated. Restaurant was about 50% full. They seated us immediately outside on the patio which was nice. There was an acoustic guitar player playing and the patio wasn't full at all. We ordered a drink and then dinner. The restaurant had a price special menu for the evening with only 5 entrees to select from. Shortly after ordering I was told they had run out of my item (Halibut). I selected another item, which I wasn't thrilled about. Our salads arrived shortly there after then it all stopped. We waited over an hour during which no one came to us at all. The guitar player stopped at 8pm, all other diners left, even those arriving after us. Never saw our waiter. Around 9pm we called the front desk and were told the restaurant was closed - and we asked for someone to come out to us ALONE on the patio to give us our check. We did not eat. The manager came out and was apologetic but NO....We will never return. We offered to pay for our drinks and salad, but they did not charge us.
   

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5. M

   Mila

   Palm Springs

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   IT'S WAY OVER PRICE FOR QUALITY AND POTIONS POOR SERVICE FROM ALL STAFF Very poor service. No silverware when main course was served. One dinner order was wrong. Sent it back and ask to bring right order. Paid $223.00 for two SMALL salad and two SMALL fish dinner. AVOID THIS RESTAURANT.
   

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6. S

   Steven

   VIP

   Raleigh

   18 reviews

   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was the best!!!!! We were celebrating a birthday and she made our experience so special.
   

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7. W

   William

   Palm Springs

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Appetizers and main course were delicious. Saved enough room for the lemon meringue pie. All of it was outstanding. Service was very good.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi William, We are delighted that your recent experience with us was 5-star! Thank you for letting us know how much you enjoyed the food and service. Your feedback is greatly appreciated. We look forward to serving you again soon. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. S

   Suzanne

   VIP

   Palm Springs

   14 reviews

   4.0

   14 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Noisy but fun. Halibut good. Wedge salad hard to eat.
   

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9. T

   Tricia

   Palm Springs

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a nice experience at Grapefruit Basil.. I continue to order the Spaghetti squash entree, it’s incredible. You can add shrimp or chicken, or just be vegetarian. The best!!
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Tricia, We are delighted that your most recent experience with us was 5-star! Your wonderful feedback on the food - especially the Spaghetti squash entree - is truly valued. It was our pleasure to have you as our guest once again. We look forward to welcoming you back next time. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. S

    Squire

    VIP

    Los Angeles

    18 reviews

    5.0

    18 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We ate lunch at the out door area.. it's quiet, tables were not too close to the others .. we ate under the shady area of the beautiful olive tree. Services were good as usual... we had a pleasant lunch ...
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 6 days ago

    Hi Squire, Thank you for choosing to dine with us at Grapefruit Basil. We are delighted to hear that you enjoyed the garden setting. It was our pleasure to serve you. We look forward to having you back with us again soon. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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