Grotto Ristorante - Lake Charles

Review summary

1. c

   chris

   Kansas City

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Started out as a good experience until the salad arrived. Then it took another 75 minutes for entrees to arrive. It’s a dish that shouldn’t be ready in 10 mins. We ordered red the meal all at one time. There should not have been a delay. When the meal did arrive, it appeared to have been sitting under a heat lamp for an hour. Not a good showing.
   

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2. A

   Ahmed

   Baton Rouge

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great. Our waitress was awesome ( Melissa) . She was friendly and welcoming.
   

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3. j

   jeanette

   Houston

   9 reviews

   vip
   4.0

   9 reviews

   Dined on October 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service from two different servers. They stayed on top of our drinks and wine service, food was good but the menu is only one page unlike pre-Covid. It was full service grotto like the other locations in the Houston area. Disappointed they didn’t offer the full menu.
   

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4. F

   Foodiemom1964

   Houston

   18 reviews

   4.0

   18 reviews

   Dined on September 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great Service, Hannah was very helpful with any questions. The Ravioli with a vodka sauce was very good. The bread variety that is served when seated is a nice surprise. The pizza my husband ordered was perfect!
   

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5. E

   Erin

   Houston

   62 reviews

   vip
   5.0

   62 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ! Food was wonderful. Service was on point. Brooke was an excellent server. We will be back.
   

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6. D

   David

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and the nicest waitress . The atmosphere was for being in casino .
   

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7. s

   susan

   Baton Rouge

   20 reviews

   5.0

   20 reviews

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure. The restaurant was extremely busy, but the staff handled it well. Food and service were excellent.
   

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8. V

   Vanessa

   Houston

   45 reviews

   vip
   5.0

   45 reviews

   Dined on September 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great experience at Grotto at GNLC. Jordan is the best waiter hands down! His menu recommendations are always on point. Thank you to Steven and Chris for making Grotto a true Italian experience!
   

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9. D

   Darby

   Dallas

   1 review

   4.0

   1 review

   Dined on August 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Limited menu at this location. Some of our Grotto favorites were not available.
   

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10. M

    Marvin

    San Francisco

    1 review

    1.0

    1 review

    Dined on August 23, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Waiter took our order, then a large group came in and the waiter forgot about us. After 30 minutes, the waiter remembered us and said he would check on our order, but he then went and started taking the large group order. Once he finished putting their order into the computer, he then brought our food to us, which was still about 20 minutes later. My wife's Chicken Piccata looked like chicken nuggets and asparagus was cold. My Chicken Alfredo had very little sauce on it, chicken was very hard from being over heated and the noodles on top were crispy. Now I know why they're only open for 2 days a week!
    

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