Hamp & Harry's

Review summary

1. A

   Anna

   Memphis/West TN

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Came for the home alone theme and was sadly disappointed. The bar area that has minimal seating is the star of the show and what’s really decorated. The main dining room isn’t and felt very deceived. Asked to sit in the bar area and wouldn’t move us due to a future reservation even though we also had a reservation also. Sodas aren’t refillable. Food is way overpriced! Kids meal for $10! 😳 Sadly won’t be returning!
   

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2. S

   Sarah

   Las Vegas

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   I really want to love Hamp & Harry’s, but their customer service is such a turn off. We’ve had 2 poor experiences, and with so many other great places on the Square, I won’t waste my time here anymore. I was so excited to take my family to their Home Alone Christmas pop-up, but our experience was not great. We made a reservation for 4, 2 days in advance (learned the hard way on a prior visit that walk-in availability is sparse, so better to make a reservation in advance (understandable)). We arrived on time, right at opening for brunch. The main room was beautifully and cleverly decorated per their theme. However, instead of being seated in the main room, we were ushered into a side room that was somewhat decorated, but nothing like the main room with the strands of lights, and certainly nothing to write home about. I asked the hostess if we could move to the main room since enjoying the pop-up ambience was the purpose of our visit. She said it was not possible since we did not request it when we placed our reservation online. What??? Since when do customers have to indicate room preference at their booking, when none of that is stated or indicated as a choice. If you’re going to create a holiday pop-up, isn’t it reasonable to assume most visitors want to sit there? Or shouldn’t they disclose that half the restaurant is not really the pop-up and you should call or mark your preference in the notes? At this point, I was very confused. There were hardly any other guests that had arrived, so I did not understand why we could not switch. I asked to give feedback to the manager, who confirmed very directly that we could not move tables, despite there being a few 4-top tables seemingly open. He had “300 reservations booked for the day and could not accommodate every request unless I indicated it online”. Why is there a secret “code” to eat here? Their message to me: my patronage seems to be negligible to their success. So I’d rather go elsewhere.
   

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3. J

   Justin

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent holiday drink menu with lots of options! Service was great too!
   

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4. R

   Renee

   Atlanta Metro

   14 reviews

   vip
   3.0

   14 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   The holly jolly was everywhere except it felt like Scrooge hired the wait staff. We showed up at 10am on a Saturday to have a very disinterested waitress tell us they weren’t serving brunch menu due to too many reservations. She said we had to order lunch. She couldn’t care less about our disappointment. It felt like we were a bother. The Christmas decorations are incredible and food was yummy overall.
   

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5. D

   Derrick

   Las Vegas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Love the ambiance friendly staff menu a bit costly and a hamburgers $24 I wasn't really expecting that not much on the holiday menu overall great visit and experience.
   

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6. T

   Tanya

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Very disappointed in the Christmas pop up. The menu posted online was not available, instead a small condensed menu was given. Many of the home alone drinks were unavailable from 3-5 (which was one of the main reasons we went) The one drink we ordered because it had a character printed on the foam (photo op), when we received it, there was no character and when we asked, we were told the printer was broken. The food was mediocre at best, we ordered the poke and the tuna was very fishy. Everything was very pricey (6 oysters for $24). An order of brussels sprouts and two drinks with a tip was $86 😳 The idea was great, it just was not executed well.
   

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7. B

   Barbara

   Atlanta Metro

   7 reviews

   3.0

   7 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Had a reservation for the full experience. My party was seated in a spill over room at a table by an emergency door. We were seated 20 minutes after our reservation time. Waited for service. Felt like they were not ready for Black Friday crowd despite reservations.
   

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8. S

   Silvia

   Charleston

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was good and I loved the Home Alone theme. I wish there was more non alcoholic based drinks for the kids but they enjoyed the experience.
   

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9. M

   Mallory

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Able to choose from thanksgiving menu or normal Menu. Staff was great. Food was quick and delicious. Ambience amazing.
   

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10. C

    Charles

    Atlanta Metro

    52 reviews

    5.0

    52 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Spent our Thanksgiving dinner with the welcoming crew at Hamp & Harry's and loved it. My wife loved the turkey & cornbread while I had more than my fill from the appetizer menu. The specialty cocktails for the evening were also excellent. Our only complaint (not with the staff or restaurant) was the family behind us and the screaming kids the adults were oblivious to. Overall, another excellent dinner at Hamp & Harry's!
    

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