Haywire - Plano

Review summary

1. OT

   OpenTable Diner

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Went for dinner for my boyfriend’s bday. We love coming here and brought our whole family. I got 6pm filet, which was amazing. My boyfriend got the 10oz, was a little over cooked. My sister got the ribs, which were disappointingly dry, other sister got meatloaf which was good too, her bf got a the chicken fried steak he rated a 8/10. Tbh I love this place, I recommend it to everyone, but tonight, we were pretty dissatisfied. My express martini was overly sweet and watery.. we were hardly checked in on.. Which is unfortunate because we went for my boyfriend’s bday.
   

   Haywire - PlanoResponded today

   Hello, We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback about the ribs and chicken fried steak, and we'll certainly take it into consideration. We're also sorry to hear about the delay in checking you in on you all. We'll make sure to improve our service efficiency to ensure a better experience next time. This is definitely something for us to coach up on. We hope to serve you again soon for another delightful experience. We wish your boyfriend Happy Birthday and have a super week ahead! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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2. S

   Shonda

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Full experience was great. Beautiful restaurant. Food is supposed to be made scratch, per the waitress. However, it didn’t really taste like it is. However, won’t stop us from going again. Loved the vibe. Makes me want to try brunch.
   

   Haywire - PlanoResponded today

   Thanks for visiting us, Shonda! We're thrilled to hear that you enjoyed your visit. It's wonderful to know that our restaurant's vibe added to your experience. We take pride in our scratch-made dishes, and it's disappointing to hear that they didn't quite hit the mark for you. Your feedback is valuable to us and will be used to improve. We're glad you're planning to return and we hope to welcome you back soon. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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3. M

   Mari

   Unspecified

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   went on a very romantic date here, we both agreed that we’d go back. The scenery is dark and very luxurious.
   

   Haywire - PlanoResponded 1 day ago

   Hello Mari, Thank you for choosing us for your romantic date! We're thrilled to hear that you enjoyed your evening with us. Your compliment about our romantic ambiance truly made our day. We're glad you found our food and service to be excellent. We can't wait to welcome you back for another memorable experience. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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4. C

   Carnnell

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food ,great service . Beautiful restaurant.
   

   Haywire - PlanoResponded today

   Thank you Carnell for the visit and the stars. We hope to see you again someday soon! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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5. T

   Timothy

   VIP

   Dallas

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   They made the chicken fried steak smaller but same price
   

   Haywire - PlanoResponded 1 day ago

   Thanks for visiting us, Timothy. We're always striving to provide the best food and service to our guests, and your feedback lets us know we're on the right track. I apologize you feel the entree was smaller. I will share this comment with the culinary team. We have not made any changes to portions but are serving it on a different plate which may make it seem different. I appreciate you taking the time to review and hope we can have you back in house again very soon. Have a great week ahead! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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6. OT

   OpenTable Diner

   Dallas

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Staff was good, food was great. I asked for a tent in my reservations under request and the host told me I couldn’t request that, only on their website. That is wrong!! And the host need to be retrained! My reservations was a reserved an over a week and in the special request I asked for a tent.
   

   Haywire - PlanoResponded 1 day ago

   Thanks for visiting! We're thrilled to hear that you enjoyed our staff and food! We apologize for the misunderstanding about the request for a tent. We understand that it can be a bit disappointing. The tents are booked through our website as there are three uniquely different ones and limited times to book. There are a few other stipulations that are spelled out and that is why it best to book them through the website. Often that side of the rooftop will have a special event and the tents may not be available. There are just some special circumstances and why we keep them separate than normal reservations. Again I apologize and hope you will consider booking one through the website on your next visit. Have a great week ahead! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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7. B

   Bridgette

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this place! Food is amazing, friendly staff and beautiful scenery!
   

   Haywire - PlanoResponded 1 day ago

   Hello Bridgette, Thank you so much for your glowing review! We're thrilled to hear that you loved our food and found our staff friendly. We take pride in offering a beautiful view, and it's wonderful to hear that you appreciated it. Your kind words truly mean a lot to us. We look forward to welcoming you back to Haywire. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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8. H

   Hannah

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the food was very fresh and VERY good! Great cocktails, great service, great ambiance as well. Mac and cheese was a standout side!
   

   Haywire - PlanoResponded 1 day ago

   Thanks for the review, Hannah. We're thrilled to hear that you enjoyed our fresh food and great service. It's wonderful to know that our ambiance added to your experience as well. We're particularly glad you enjoyed our Mac and Cheese side and we appreciate your kind words. We look forward to welcoming you back very soon! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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9. A

   Andrew

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My new go-to place now having been at the downtown Dallas and now Plano (Legacy West) Restaurants. Everything we had was excellent and the service was great, and great atmosphere. And really great value for money. Can't say enough. I never bother with reviews but for this I felt it was worth sharing.
   

   Haywire - PlanoResponded 3 days ago

   Thank you Andrew. This is what we love to hear from our guests and let's us know our team can deliver both the experience and the value. Your support and recommendation means a lot to us. The share as well! We hope to have you in house again some time soon and please let me know if you ever need assistance with a reservation or anything at all. Have a super weekend and get out and enjoy the Texas weather! (I am happy to save you a spot on our patio!) Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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10. OT

    OpenTable Diner

    Dallas

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    When we get the place the lady told us the table was not ready and made us wait for a reservation even tho we get there on time. And the food took forever to come and most of the people in the table ordered burgers and salad
    

    Haywire - PlanoResponded 3 days ago

    Thanks for visiting us at Haywire. We're sorry to hear about your experience. It's disappointing to hear about the delay in your reservation and the long wait for your food. We strive to provide efficient service and delicious meals, and it seems we fell short during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to serve you better in the future. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
    

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