Haywire - Plano

Review summary

1. G

   Garry

   Dallas11 reviews

   4.0

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food good. was a little too much noise in the restaurant
   

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2. S

   Stacy

   Dallas7 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Overall good. At check in, told could not have booth as requested for 2 on reservation as they were busy with larger parties . After being seated noticed 5 booths available. Very busy and private party downstairs and our appetizer and then food seemed to take longer than should have even considering business. Our server was very attentive , helpful and enjoyable. Another server delivered our food but first placed with a couple at the table behind us and then was told of mistake and just moved the food to our table. That was a little unappetizing especially without even an apology. Just kind of gross that the people at the table didn’t say anything until the other server helping realized mistake and then it was like oh here’s your food. Just not professional and not the way I’m used to be treated at Haywire .
   

   Haywire - PlanoResponded today

   Hi Stacy, Thank you for taking the time to share your experience at Haywire. We're glad to hear that you found our service to be enjoyable and attentive. We apologize for the initial confusion regarding your booth request and the mishap in your food delivery. We understand how frustrating this can be and we assure you that this is not the standard of service we aim to provide. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and return to visits of the past. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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3. S

   Shannon

   Dallas10 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have never had anything but praise for Haywire! The service is top notch from the check in, seating, greeting, orders and delivery. The drinks are always great and I love that you can buy a bottle of wine and they don't charge an arm & a leg. We had our cousins in from Italy and took them to Haywire. They absolutely loved it! Of course we started off with the charcuterie, which is excellent! They had fish entrees and they really thought the food was great. Haywire is our special place for all celebrations!
   

   Haywire - PlanoResponded today

   Hey Shannon, we're absolutely thrilled to hear about your wonderful experience with us! It's heartening to know that our service, drinks, and food exceeded your expectations. We're especially proud of our charcuterie and that it made such an impression on your cousins from Italy. We're glad that we could make your family celebrations special. We look forward to welcoming you and your cousins back for more celebrations in the future! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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4. D

   Daniel

   Dallas9 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was overall great but a little rocky with getting checked in at the hostess station when I had a reservation.
   

   Haywire - PlanoResponded 1 day ago

   Thanks for the review, Daniel. We're thrilled to hear that you enjoyed the food and service at Haywire. We apologize for the initial check-in issue you experienced. We understand how frustrating that can be and we're glad we could quickly rectify the situation for you. Your feedback is valuable to us and we'll make sure to review our check-in process to ensure a seamless experience for all our guests. We hope to welcome you back soon! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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5. D

   Dawn VIP

   Chicago5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Colin, our waiter was FABULOUS!! The food, ambience and wait staff was top notch!! We will definitely be coming back when we visit Plano again.
   

   Haywire - PlanoResponded 1 day ago

   Thanks for the review, Dawn! We're thrilled to hear that you had a fantastic experience at Haywire with Colin. It's wonderful to know that our food, ambience, and wait staff made a positive impression on you. We're looking forward to your next visit when you're in town again. See you soon! Please ask for Colin when he is back! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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6. E

   Enzo

   Dallas5 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   This time took too long to get our food and it was room temperature not hot!
   

   Haywire - PlanoResponded 2 days ago

   Hello Enzo, We're really sorry to hear about your recent experience at Haywire. It's disappointing to know that you didn't receive the hot food and food temperature that you expected. We always aim to deliver a great experience, and we're sorry we missed the mark this time. Your feedback is invaluable to us, and we'll definitely look into this matter. We hope you'll give us another chance to impress you with our food and service. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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7. J

   Jessica

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Did girls brunch here and could not recommend it more! Food was so good, friendly and fast service and the atmosphere is one of the best in my opinion!
   

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   Haywire - PlanoResponded 4 days ago

   Thanks for the feedback, Jessica. We're thrilled to hear that you enjoyed your brunch with us at Haywire. It's wonderful to know that our food, service, and atmosphere made a positive impression on you. Your kind words truly mean a lot to us. We strive to provide an exceptional dining experience and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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8. C

   Cindy

   Central Texas4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and flavorful and the cocktails were perfect. Z was a waiter and did a fantastic job. Would definitely recommend.
   

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   Haywire - PlanoResponded 4 days ago

   Thank you Cindy! We appreciate this nice words and your appreciation of Zach. I will be sure to share and hope you return to see him again soon. Have a great week and thanks for the review! Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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9. OT

   OpenTable Diner

   Dallas5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Their brunch was great! Enjoyed the mimosa flight and chilaquiles.
   

   Haywire - PlanoResponded 4 days ago

   Hello, Thank you so much for your wonderful review. We're thrilled to hear that you enjoyed our brunch, especially the mimosa flight and brunch. It's great to know that you found our food and service to be great. We strive to provide our guests with an exceptional dining experience and your kind words are a testament to our efforts. We look forward to serving you again soon at Haywire. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
   

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10. S

    Steve VIP

    Dallas8 reviews

    2.0

    Dined 5 days ago

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 5

    Food was extremely salty and couldn’t even finish the pork chop. And the house did an OK job that wasn’t great.
    

    Haywire - PlanoResponded 5 days ago

    Thanks for the feedback, Steve. We're truly sorry to hear that your dining experience at Plano didn't meet your expectations. It's disappointing to know that our food was not to your satisfaction, and we understand how this can affect your overall opinion of our restaurant. We strive to provide our guests with flavorful dishes and excellent service, and we're sorry that we fell short this time. Your feedback is crucial to us and we will certainly look into this matter. We hope you'll give us another chance to impress you in the future. Sincerely, Jamie Johnson HAYWIRE | Managing Partner
    

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