Hearsay Market Square

Review summary

1. OT

   OpenTable Diner

   Houston

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Noise level and ambiance perfect for business lunch
   

   Hearsay Market SquareResponded 5 days ago

   Thank you for your kind review! We're so glad to hear that the ambiance and noise level were just right for your business lunch. We look forward to welcoming you again soon!
   

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2. D

   Debi

   Seattle

   16 reviews

   3.0

   16 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The building and ambience were great. Our seating was upstairs and cramped - so close to the table behind that I was frequently bumped by people passing through. The food was ok. Pumpkin soup watery and flavorless except for sharp cloves. Green beans overdone and under seasoned. Steaks done perfectly and best part of meal. Overall disappointing experience and wish I would have chosen elsewhere
   

   Hearsay Market SquareResponded 5 days ago

   Thank you for your feedback, Debi. We appreciate your comments about the ambiance and service. We're sorry to hear the food didn't meet your expectations, but we're glad you enjoyed the steaks. We'll definitely take your suggestions into account to improve the overall experience. We hope you'll consider giving us another try in the future!
   

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3. A

   AMY

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   The bartenders were nice but took a long time to get drinks bc they were so deeply interacting with everyone. Not a big deal when it’s not busy but it was busy! The ambiance was great, music was a tad bit too loud but good. Staff seemed like they were short staffed. We ordered a glass of wine when we ordered food to be brought out together but we didn’t get our drinks til after we finished our meals. The steaks were over cooked, the scallops we had to send back bc they weren’t fresh. I had the crab crusted redfish. I don’t know why one would add crab to a measly piece of redfish just to crisp it. Makes no sense. Use panko or something. That was a waste of crab meat. The green beans were delicious and the bread pudding was as well. The rest of the food was awful. I had family in town and thought this might be a great place to celebrate them but all in all super disappointing.
   

   Hearsay Market SquareResponded 7 days ago

   Hi Amy, Thank you for your feedback. We’re sorry to hear your experience wasn’t up to expectations, especially for a special family celebration. We apologize for the delays in receiving your drinks, the overcooked steaks, and the scallops that didn’t meet the mark. Your comments about the crab crusted redfish are also noted, and we’ll work with our kitchen team to review that dish. We’re glad you enjoyed the green beans and bread pudding, but we understand the rest of the meal was disappointing. We also appreciate your input on the music volume and will make adjustments as needed. We would love another opportunity to make things right. Please reach out directly if you plan to visit again, and we’ll ensure a much better experience.
   

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4. J

   Jay

   Houston

   1 review

   4.0

   1 review

   Dined on December 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   At first we were told our reservations were for a high back table. I would not make a reservation for a bar stool. Open table gave me no choice. The Manage made it right and sat us on the second floor over looking the restaurant. The service was great and the food was excellent.
   

   Hearsay Market SquareResponded 7 days ago

   Thank you, Jay, for your feedback! We're glad the manager could accommodate you and that you enjoyed the service and food. We appreciate your understanding and hope to welcome you back soon for another great experience!
   

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5. OT

   OpenTable Diner

   Houston

   1 review

   2.0

   1 review

   Dined on December 11, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   I waited nearly an hour to receive my mail plates from the moment I placed the order. I was never informed my food was running late until I asked. Even getting my receipt took forever. Seriously disappointing.
   

   Hearsay Market SquareResponded 7 days ago

   Hi there, Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your main plates and for the lack of communication about the wait time. We understand how frustrating this must have been, and it’s not the experience we aim to provide. We’ll work with our team to ensure better communication about wait times and improve the overall efficiency of service. Your feedback is invaluable in helping us improve, and we’d love the chance to make it right. We hope you'll consider giving us another opportunity in the future. Please let us know when you're planning to visit again, and we’ll make sure to provide you with a more seamless experience.
   

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6. OT

   OpenTable Diner

   Houston

   2 reviews

   1.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 5

   I'll never go back to this restaurant. Staff is rude and slow. We were stuck in a corner upstairs - horrible ambiance. Hostess tried to seat me and my chair was in the aisle and I was like there's no room and she just looked at me like I was crazy. Nope, too many good restaurants in Houston to deal with this type of hospitality.
   

   Hearsay Market SquareResponded 7 days ago

   Here’s a thoughtful and professional response to this review: Hi there, Thank you for sharing your feedback. We’re truly sorry to hear that your experience wasn’t up to your expectations. It’s disappointing to learn that the service and seating didn’t meet the standards we strive for, and we apologize for any discomfort or frustration you encountered. We take your comments about the staff and seating seriously, and we’ll address them with the team to ensure a more welcoming atmosphere for all guests. Our goal is to provide a great experience from start to finish, and we clearly fell short during your visit. We’d love the opportunity to make things right. If you ever decide to give us another chance, please reach out directly, and we’ll ensure you have a much better experience.
   

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7. T

   Treasure

   Little Rock

   1 review

   3.0

   1 review

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   The first time we visited this restaurant it was a great experience. This time..not so much. Our waiter was slow to greet us, not personable or kind asked us if “yall want anything” in place of asking us about drinks or appetizers. There was a group of what seemed to be late teens early 20s employees at a table adjacent to us and at the bar who were pretty rowdy. Our waiter was more concerned with entertaining them than checking on us. The place is nice though, food too except the corn casserole, it is NOT corn casserole. Just corn with maybe..sour cream and lime? Not sure what that’s about but the main plates were delicious!
   

   Hearsay Market SquareResponded 7 days ago

   Hi Treasure, Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience didn’t meet the high standards we strive for. We appreciate your kind words about the food, and we’ll definitely look into the corn casserole to ensure it aligns with our guests' expectations. We also apologize for the service you received, as it’s important to us that all of our guests feel welcome and attended to. We will address this with the team to make sure everyone is greeted warmly and that service is consistent throughout the evening. We hope you’ll give us another chance in the future. We would love to make your next experience truly memorable. Please let us know when you plan to visit again, and we’ll be sure to provide exceptional service from start to finish.
   

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8. S

   Susan

   Houston

   4 reviews

   5.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   There was a mix-up with our reservation for 9, but they were able to fix it and seat us promptly. Great menu selections, efficient service and the food was delicious. We will definitely be back!
   

   Hearsay Market SquareResponded on December 2, 2024

   Thank you for your understanding, Susan! We're so glad we could get everything sorted and that you enjoyed the food and service. We can’t wait to welcome you back next time!
   

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9. D

   Deanna

   Houston

   10 reviews

   4.0

   10 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Chicken milanese was delicious and flavorful. The corn fritters on the bread board were my favorite but the other rolls were just ok.
   

   Hearsay Market SquareResponded on December 2, 2024

   Thank you so much for your kind words, Deanna! We're thrilled you enjoyed the chicken milanese and especially the corn fritters. We appreciate your feedback on the breadboard rolls and will keep that in mind. Hope to see you again soon!
   

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10. g

    gary

    Chicago

    6 reviews

    5.0

    6 reviews

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As advertised. Quaint environment with a relaxing vibe.
    

    Hearsay Market SquareResponded on November 25, 2024

    Thank you for the lovely review, Gary! We're so glad you enjoyed the relaxing atmosphere and your experience with us. We hope to welcome you back soon for another great visit!
    

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