Hearsay on The Waterway

Review summary

1. C

   Chloe

   Houston

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   They had a whole different menu with items they have never served before for New Years Eve dinner. For the price it was not up to standards. Service was extremely slow even with reservations and a fixed menu
   

   Hearsay on The WaterwayResponded 1 day ago

   Thank you for your feedback. We're truly sorry to hear that your experience didn't meet expectations, especially on such an important night. We strive to offer great value and quality, and your comments about the menu and service will be carefully reviewed. We hope to have the chance to improve and welcome you again in the future.
   

   Is this helpful?

   Report
2. D

   Dennis

   Houston

   13 reviews

   5.0

   13 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Service. Steak , Pork Chop and Salads were great. Drinks mixed well.
   

   Hearsay on The WaterwayResponded 1 day ago

   Hi Dennis. Thank you so much for your kind words! We're thrilled to hear you enjoyed the steak, pork chop, salads, and drinks. Your feedback about the service means a lot to us. We’re grateful for your support and hope to welcome you back soon.
   

   Is this helpful?

   Report
3. R

   Rob

   VIP

   Houston

   148 reviews

   4.0

   148 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   First time at Hearsay in The Woodlands! Creative cocktails! Great starters. I’m not a spinach and artichoke fan and I loved theirs, Spicy and great. Wedge salad was good, but not great, added steak and it was good! We had a party of 7 and everyone seemed to like their food. Value was excellent.
   

   Hearsay on The WaterwayResponded 4 days ago

   Hi Rob, thank you for sharing your experience with us! We’re glad you enjoyed the creative cocktails and starters, especially the spinach and artichoke dip. We appreciate your feedback on the wedge salad and will take it into consideration. Hope to welcome you and your group back soon!
   

   Is this helpful?

   Report
4. A

   Adolfo

   VIP

   Houston

   10 reviews

   3.0

   10 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   When we first arrived, we didn’t have  reservations. The host told me that it would be 45 minutes for a table looking around. I saw numerous empty tables so we sat at the bar.  I went on to OpenTable and made reservations. Our arrival time was 106. The reservation time was 115 when the time came around, we went up to the hostess and said we have reservations. She walked us into the back and set us at a table. I don’t understand the 45 minute wait prior to me booking reservations while I was in the restaurant. I personally will not go back. I like the one downtown Houston on  traverse.
   

   Hearsay on The WaterwayResponded 4 days ago

   Hi Adolfo, thank you for sharing your experience. We apologize for the confusion regarding the wait and reservation process – that’s certainly not the impression we want to leave. We’ll work on improving our coordination between the host stand and reservations. We appreciate your feedback and hope you’ll consider giving us another try in the future.
   

   Is this helpful?

   Report
5. D

   Devin

   Dallas

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Meatballs were cold they remade them and still cold. Server dropped the next order off and came back 15min later for us to tell her they are still cold and she made an excuse saying she took them from the window straight to our table but she dropped them and didn’t care to check to see if they were to our liking. She went back and did side work not checking her on our satisfaction with the second order of meatballs. Our entree sat in the window for 15-20min waiting for her to notice because she was doing side work visible to us. We are regulars here and James is normally our server he ensures anything that comes to our table is of the highest quality. It is the servers job to quality control the kitchen. First time not having James serve us in a very long time but I’m gonna start asking for him because all servers there are of the same mindset as he.
   

   Hearsay on The WaterwayResponded 4 days ago

   Hi Devin, we sincerely apologize for the issues you encountered during your visit. We understand how frustrating it must have been with the cold meatballs and lack of attention from your server. We're grateful for your feedback and will address these concerns with the team to improve service and quality control. We’ll also be sure to pass along your appreciation to James – he’s a valued part of our team! We hope to have the opportunity to make it right on your next visit. Thank you for being a loyal guest.
   

   Is this helpful?

   Report
6. A

   Ashley

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is one of my favorite restaurants on this side of town. Food is always amazing & cocktails are art.
   

   • 
   • 

   Hearsay on The WaterwayResponded 4 days ago

   Hi Ashley, thank you so much for your kind words! We’re thrilled to be one of your favorite spots. We can’t wait to welcome you back for more amazing food and cocktails!
   

   Is this helpful?

   Report
7. R

   Russell

   VIP

   Houston

   12 reviews

   5.0

   12 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful time was had, eating outside looking down at the waterway. One of our favorite restaurants
   

   Hearsay on The WaterwayResponded 6 days ago

   Thank you for the kind words, Russell! We're thrilled to hear you enjoyed dining by the waterway and that your server made such a positive impression. We can't wait to welcome you back for another great experience!
   

   Is this helpful?

   Report
8. E

   Emily

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall excellent experience. Food was delicious, our waiter was incredible and attentive, and the outdoor patio overlooking the water and all the lights was fabulous. Will be back!
   

   Hearsay on The WaterwayResponded 4 days ago

   Hi Emily, thank you for the wonderful review! We’re so glad to hear you had an excellent experience, from the food to the service and the beautiful patio view. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
9. I

   Ieshia

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My sisters and I went to Hearsay on The Waterway for brunch, and the food was amazing! We each ordered something different and ended up sharing bites off each other’s plates. We tried the Crème Brûlée French Toast, Short Rib Hash, Brunch Steak & Eggs, a side of grits, and a pineapple mimosa. Everything was so good! Our waitress was super attentive and made sure we had everything we needed. I’m definitely planning to come back and try their dinner menu next time!
   

   Hearsay on The WaterwayResponded on December 23, 2024

   Thank you, Ieshia! We're so happy to hear that you and your sisters had such a great brunch experience with us. It sounds like you tried some delicious dishes! We truly appreciate your kind words about the service, and we can't wait to welcome you back to try our dinner menu. Looking forward to seeing you and your family again soon!
   

   Is this helpful?

   Report
10. J

    Jason

    Houston

    1 review

    5.0

    1 review

    Dined on December 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time eating here. Some of the drinks are expensive but food is great. Sat inside by bar. It was very noisy. Other than that we had a good time.
    

    Hearsay on The WaterwayResponded on December 23, 2024

    Thank you, Jason! We're so glad you enjoyed the food and had a good time with us. We appreciate your feedback about the noise level, and we’ll keep that in mind for future visits. We hope to see you again soon!
    

    Is this helpful?

    Report