Heaven's Kitchen Alton

Review summary

1. C

   Colin

   Hampshire

   1 review

   3.0

   1 review

   Dined on December 25, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We booked to have Christmas Day lunch at the Aton restaurant. We were initially disappointed for their indifference regarding my wife’s Coeliac disease which requires her to have a gluten free diet. In this day and age, not pronviding a gluten free alternative for bread or biscuits to have with cheese is not customer focused whereas a vegan diet, a lifestyle choice, was catered for. Then on the day, we arrived for our 2.30pm reservation but were not sat down until 3pm having to wait in the ‘bar’ which was in fact just a corridor. We were told the reason for the delay was because some guests had changed their pre-order. This should not have been allowed and demonstrated a flexibility not show. Regarding my wife’s medical condition. Then I was told I could not have a barista type coffee as they were only doing filter coffee and yet while standing waiting for over 30 minutes in the bar/corridor a saw the bartender make cappuccino’s. Despite knowing that my wife was Coeliac her starter came out with bread. It was taken away but I have little confidence that a non contaminated starter was returned and I can’t help thinking it was the same plate with the bread removed. Other than that, the food was excelent and we enjoyed our meals. However, it is unlikely we will chose Heavens Kitchen again for Christmas Day lunch.
   

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2. S

   Sonia

   London

   2 reviews

   5.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a confirmation of my booking for 22 people at midday on Christmas Day. Unfortunately, the tech hadn’t quite worked, so the restaurant didn’t have this booking on their system. Despite this, they managed a nifty rearrangement of tables and accommodated us with grace and charm. The food was excellent, as was the service. Very impressive. Especially as they had a second shift of diners at 2:30
   

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3. H

   Howard

   London

   12 reviews

   4.0

   12 reviews

   Dined on November 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The wines, food and service here are all consistently very good. The staff are friendly, professional and attentive.
   

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4. H

   Henry

   Hampshire

   1 review

   4.0

   1 review

   Dined on October 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   This would have been the first time we had dined at heavens kitchen and it most certainly will not be our last! Camembert started was sublime, the only issue was there wasn’t enough ciabatta to share, fantastic taste! And both steak mains were stunning, 12oz ribeye really is something to try if you like your steak of course. Will be returning!
   

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5. C

   Catherine

   Hampshire

   1 review

   5.0

   1 review

   Dined on October 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous meal as usual, had to ask to be reseated as we were next to a group of loud workmen who kept coming in and out for cigarettes. Katie, our service was great, very friendly, helpful and assisted in making our dining experience 5 star.
   

   Heaven's Kitchen AltonResponded on October 28, 2024

   Dear Catherine, Thank you so much for your wonderful feedback! We’re delighted that Katie’s friendly service helped make your evening memorable, and we’ll be sure to pass along your kind words to her and our chef. We're also glad we could accommodate your request for a quieter table your comfort and enjoyment are our top priorities. Looking forward to welcoming you back for another fabulous meal soon! Best Regards, Nick Heaven's Kitchen Alton
   

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6. F

   Felicio

   Hampshire

   1 review

   5.0

   1 review

   Dined on October 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been to HL for the 1 4 2 stake night which was excellent so we thought we’d try the Sunday lunch, equally excellent. Would definitely recommend, enjoy!
   

   Heaven's Kitchen AltonResponded on October 28, 2024

   Dear Felicio, Thank you so much for joining us for both our 1-4-2 steak night and Sunday lunch! We're delighted to hear that you enjoyed both experiences and found them equally excellent. Your recommendation means the world to us, and we look forward to welcoming you back soon for more memorable meals. Warm Regards, Nick Heaven's Kitchen Alton
   

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7. R

   Ritchi

   Hampshire

   1 review

   3.0

   1 review

   Dined on October 12, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   The service was good but we were unable to add supplements, that we were happy to pay for, from the Specials menu. For example Champagne Sorbet, hold the chips and no onion rings. They are included and therefore free????? Overall the food was delicious but the Chateaubriand came as one large chunk and bled all over the plate. To be fair we were asked if we wanted to wait before the main course was served and in hindsight that should have been a yes.
   

   Heaven's Kitchen AltonResponded on October 28, 2024

   Dear Ritchi, Thank you for your feedback. We’re glad you enjoyed the food, but we’re truly sorry for the inconvenience with the menu adjustments and how the Chateaubriand was presented. Your experience is important to us, and we want every detail to meet your expectations. We appreciate your feedback about timing and the flexibility with our specials, and we'll be taking steps to improve on these. Please let us know next time you’re planning to visit, and we'll ensure your next meal is just as you envision it. We’d love the chance to welcome you back and provide a flawless dining experience. Best Regards, Nick Heaven's Kitchen Alton
   

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8. B

   Beverly

   Hampshire

   1 review

   5.0

   1 review

   Dined on September 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, excellent food and drink served promptly and with friendliness and professionalism by great staff. Our favourite Alton restaurant by far thank.you
   

   Heaven's Kitchen AltonResponded on September 30, 2024

   Dear Beverly, Thank you so much for your continued support and for sharing such a fantastic review! We’re thrilled to be your favorite restaurant in Alton and are so happy to hear that you consistently enjoy the food, drinks, and service. Our team truly appreciates your kind words, and we look forward to welcoming you back again soon! Best regards, Nick Heaven's Kitchen Alton
   

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9. N

   Nick

   London

   4 reviews

   5.0

   4 reviews

   Dined on September 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another fantastic night with amazing food (as always) and great service. We had so much fun and Katie gave us amazing table service. 10/10
   

   Heaven's Kitchen AltonResponded on September 11, 2024

   Thank you for your glowing review! We're thrilled to hear that you had another fantastic night with us and enjoyed the amazing food and great service. It's wonderful to know you had fun, and we'll be sure to pass your compliments on to Katie will be delighted to hear she made your evening special with her service. We truly appreciate your continued support and the perfect 10/10 rating. We can't wait to welcome you back for more memorable evenings!
   

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10. M

    Marion

    London

    5 reviews

    5.0

    5 reviews

    Dined on September 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A perfect venue with excellent service & delicious food. Highly recommend. Will definitely visit again.
    

    Heaven's Kitchen AltonResponded on September 11, 2024

    Thank you for your kind words! We’re delighted to hear that you found our venue perfect, with excellent service and delicious food. Your recommendation means a lot to us, and we’re thrilled to know you plan to visit again. We look forward to welcoming you back soon for another wonderful experience!
    

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