Hed 11

Hed 11 reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Grace

   San Francisco1 review

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I absolutely loved the fusion of different flavors at this Thai restaurant. Every dish was a delicious balance of sweet, spicy, sour, and savory — a true celebration of Thai cuisine with a creative twist. The ingredients were fresh, the presentation was beautiful, and each bite was packed with bold, vibrant tastes. The atmosphere was warm and inviting, and the service was friendly and attentive.
   

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2. L

   Lorraine VIP

   Las Vegas7 reviews

   3.0

   Dined on April 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food was great with an 11 course tasting menu. We were a group of 8 people dining at 7 pm in a sat nite. Noise level was off the charts despite the restaurant not being at full capacity. That’s why when they were asking for any dietary restrictions not all of us heard it. Also it was difficult to hear the food explanations in that atmosphere. One member of our party was running late and we started without her thinking she can just catch up but we were later informed that they cannot give her the 4 small courses that she missed. I was surprised they didn’t make it for her and set it aside or at least tell us that that would be the case.
   

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   Hed 11Responded on April 28, 2025

   Dear Lorraine, Thank you for dining with us and for sharing your feedback. We are delighted you enjoyed the cuisine, though we regret your overall experience did not meet your expectations. As your final guest arrived at 8:45 PM—well after the tasting menu service began at 7:00 PM—and with our cold kitchen station for courses 1–3 closed, we were unfortunately unable to replicate the earlier offerings. We sincerely apologize for any disruption, including the elevated noise levels, and have shared your comments with our team. We look forward to welcoming you back for a flawless experience.
   

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3. T

   Thomas VIP

   Greater Boston3 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Amazing food, exquisite flavor design and presentation. Incredible value for quality.
   

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4. T

   TIPPAWAN

   San Francisco1 review

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s a Thai cuisine with a perfect fusion, offering unique and intriguing flavors. The service is excellent, and the presentation of the dishes is well thought out. The atmosphere is pleasant, and the music is delightful.
   

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5. T

   Tina VIP

   San Francisco11 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend this restaurant. Food and service were incredible.
   

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6. OT

   OpenTable Diner VIP

   Greater Boston1 review

   3.0

   Dined on March 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good, but the service was poor (to be clear: no one was rude!) very disorganized and untrained staff members. This place has potential to be great in the future. Dinner took over 3+ hours for a 10 course menu, when I felt like it should have been (and it usually is for other restaurants) no longer than 2. We had to wait so long between dishes (sometimes almost 30 minutes!) sitting there super hungry. Communication between the kitchen & waitstaff was poor, especially for a restaurant as well regarded as this one. They never gave us a heads up or an apology for the delay though. It seemed like they don’t think that impacted any of the guests experience. The waitstaff’s did not know what’s on the menu (the stuff they brought out, they weren’t sure what was coming next and what they were…?) and our waitstaff person didn’t even explain what’s on each dish, they just put down the dish and walk away. Waitstaff had no idea what was on the menu (they didn’t explain this very well, they said there will be some additions to the prix-fixe menu but it wasn’t an addition; it was a replacement) as we kept getting totally different items or completely out of order items. We were so confused and had 0 idea how many courses in total (we were so hungry waiting and trying to guess what’s left despite constantly asking…) If that was the case, I wish we had were clearly told at the start and fully explained what we were eating. We had to ask for new chopsticks 3 times before we got new ones (we eventually had to ask for it from the hostess!) — the waitstaff kept saying “i’m gonna. don’t worry.” and kept forgetting. We were drinking sparkling water the whole night and the waiters nearly poured still water into our glasses multiple times. One waiter shattered a glass on a poor woman next to us. Overall, the food was good but the experience was just bad, considering how upscale this restaurant is / intending to be.
   

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7. M

   Michael

   San Francisco17 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every bite was great. And the cost for that quality food and service is befuddling. Such a great place.
   

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8. H

   Hannah

   San Francisco2 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were very great! Definitely come back to try their dinner menu.
   

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9. O

   Olivia

   Toronto1 review

   5.0

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This might be the first tasting menu I’ve had where I’ve been eager for them to rotate the menu to a new season so I can go back again. Every element was so thoughtfully put together and every dish was delicious.
   

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10. s

    siva VIP

    San Francisco4 reviews

    5.0

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Opened for lunch only recently. Have a vegan set menu. Mostly vegetarians in our group. Good food on the spicy side. Interesting cocktails and mocktails. Enjoyed the Apple honey smoky rice cocktail .. has whisky..unique and Mae Mali mocktail w kaffir line.
    

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