Heirloom - Midway

Review summary

1. V

   Viane VIP

   New York City33 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Mikayla, was wonderful. Excellent service. The S’more dessert was excellent. Very good experience, one of my favorite places to eat.
   

   Is this helpful?

2. G

   Ginny

   Louisville6 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The music was a bit loud for me, but conversation was still possible. Otherwise, the food, service and ambience were perfect. I highly recommend Heirloom.
   

   Is this helpful?

3. L

   Libby VIP

   Louisville6 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was excellent, but I’m so used to the crabcakes at lunch that are all crab. We had a crab appetizer and it was at the same. It had a bit too much filler in it - everything else was excellent as always !!! 
   

   Is this helpful?

4. R

   Richard

   Louisville9 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Took quite a while to get our food. Most of the food was tasty.
   

   Is this helpful?

5. c

   charles

   Louisville4 reviews

   4.0

   Dined on February 21, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great meal but kitchen was slow getting our food out. Longer meal than we expected
   

   Is this helpful?

6. D

   David VIP

   Louisville27 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been here numerous times and the food and drinks are always top notch. Tonight we got the Pork Chop dinner special. It was cooked to perfection and the sauce served with it was amazing. I even ate the sautéed greens. They were wonderful.
   

   Is this helpful?

7. S

   Sarah

   Louisville7 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and timing of everything being served. Noise level can be a bit much, yet overall this place is one of our new favorites
   

   Is this helpful?

8. R

   Ron

   Louisville11 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was very good. The food was excellent, as usual. It was a very pleasurable and pleasant experience!
   

   Is this helpful?

9. P

   Peggy VIP

   Louisville12 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous all around! Everything was amazing- drinks,food, ambience, service, vibe etc
   

   Is this helpful?

10. C

    Coleton

    Louisville1 review

    3.0

    Dined on February 14, 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    We went on Valentines Day for the Valentines Day 4 course tasting menu event. It was advertised at $95 per person. Not terribly expensive for what we were expecting. The ambiance was great as usual and with limited tables it was nice and quiet. The Service was good and prompt and very friendly. Where Heirloom faltered was in two places, food and price, while the Mushroom Tart and the Tune Tartare were delicious, everything else fell flat. The Halibut was overcooked and dry, which was sent back and replaced by the Spinach cannelloni which was burnt and under seasoned. While the Ny Strip was good and flavorful, it was still just a NY strip you could get at any steak house, with sides that lacked seasoning. The desserts were good, not stellar. When we got the bill, our party of 2, was charged gratuity for "a large party", Which was not mentioned as part of the $95 per person set price on the website nor by the 2 phone calls I received from the Restaurant Front of the House to make sure we know about the Special Event for Valentines Day, the gratuity was an automatically charged 20%, which is what we would have paid anyway because the server was great. So a bill, for just food, that should have been $190, was nearly $400 with drinks and that surprise "Large party Gratuity" add on. While we used to love heirloom, as it was a gem in a quaint little town, this is a second instance where the food was subpar from what it used to be. While we understand restaurants can have off nights, and we always give second chances, this just, to be cliche, left a bad taste in our mouths to the point that we will not be returning to Heirloom.
    

    1 person found this helpful