Hoiana

Review summary

1. J

   Josie

   Melbourne1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Walked out after not being served for half an hour
   

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2. T

   Talia VIP

   Los Angeles7 reviews

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We attended Hoiana last Friday for a Valentines Day Dinner. Upon arrival we were advised it was set menu only (this was not stipulated at any point when making the booking/ prior to arriving). We then advised that one of our party was vegetarian and were informed the restaurant could not serve us as they could not provide a vegetarian option. While we frantically tried to find another restaurant that could take us on short notice on what is one of the busiest nights in the year (with no luck) we ordered a drink which still did not arrive after 20 minutes. The restaurant offered no compensation - at the very least they could have offered a free drink while we tried to find an alternate restaurant. As a result we returned home without dinner after commuting to the city for the evening. Incredibly poor communication and service.
   

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3. N

   Nathan

   Melbourne1 review

   2.0

   Dined on February 8, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 5

   Arrived at 8:30P.M and 3/4 of the menu was unavailable due to shortage of ingredients. At least the live music was good enough to make it up.
   

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4. M

   Meg

   Melbourne1 review

   5.0

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great cocktails, make sure you arrive during happy hour to make the most of it. The food is delicious. We ordered the Bo La Lot - Beef wrapped in Betel leaves and the Hoiana Banh Xeo - pancake. So good! It was a great night with a small band playing which really made it a fun dinner. The staff are super nice and helpful and the bar tender creates awesome cocktails with a real attention to detail. Highly recommend, particularly if you wish to reminisce that last visit to Hoi An 🌼
   

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5. S

   Shannon

   Melbourne1 review

   2.0

   Dined on December 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Very slow service, waiters brought out the incorrect drink twice. Food very slow, meat chewy and overcooked.
   

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6. L

   Ludwig

   Melbourne1 review

   1.0

   Dined on December 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was undoubtedly the worst dining experience of my life, a real disaster. I feel like I'm cheating myself if I don't make fun of it for the wasted time and money! This so-called "restaurant" should just be renamed "Money-Stealing Factory"! The waiters were as slow as robots in standby mode. I had to call them three times before they showed up. Their communication skills were so poor that I seriously wondered if they had left their ears and brains in the kitchen. **Green mango tiger prawn salad?** Don't even mention it to me. The mango was cut into all sorts of odd shapes and sizes. I seriously doubt if the chef was blindfolded while slicing it. Some pieces were as thick as wires, others as thin as dental floss. This is fine dining? Fine my foot! Three weeks ago, they were generous enough to give two prawns, but now it's down to just one. They don't even bother to be deceptive. Do they think we can't count, or that we don't use the internet? The roast duck meat really made me furious! It took half an hour for the dish to arrive. Did you raise the duck eggs from hatching to adulthood and hand-feed them until they were ready for roasting? When it was served, it was as tough as a shoe sole, with no aroma at all and a fishy smell so strong that I wondered if it was directly fished out of a stinking ditch! It has completely reset my bottom line for "roast duck". **Beef pho?** It's obviously made with instant powder! The soup is like plain boiled water and the meat is like chewing on a rubber band. After eating it, I almost wanted to call the police to report you for wasting ingredients. As for your Sangria, it could run for "the most difficult-to-drink beverage in all of Australia". It's both sour and bitter, like it was made by mixing vinegar with coffee. Is this bartender here to ruin the party? In conclusion, this restaurant is the most outrageous one I have ever seen, without a doubt! The prices are ridiculously high, the food is trash
   

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7. A

   Alexia

   Melbourne1 review

   3.0

   Dined on December 25, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was beautiful but let down by inexperienced staff. Our order was messed up. We were told after ordering that they could not do the set menus (Christmas day to be fair) but they also cancelled the small plates we had ordered à la carte as well even though we tried to confirm they were still on order. Then my husband ordered a beer, which after 15 min still hadn’t appeared so asked again, only to have 2 beers show up later. The place wasn’t even busy as staff were just standing around at times. Definitely needs to have professional serving staff.
   

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8. A

   Abhay

   San Francisco1 review

   5.0

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely evening and great food. Cocktails were great. Leisurely progress through the set menu. Didn’t feel rushed at all. Lots of time to enjoy the food. Great to meet the chef at the end with the special tiramisu story- worth waiting for. We will be back again soon
   

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9. F

   Faye

   Melbourne2 reviews

   4.0

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The octopus was delicious and others were good but some of the serving are on the small scale. The waiting staffs were very attentive but the kitchen dint inform about unavailability of the eggplant dish that we have ordered. Overall it’s a pleasant experience for our lunch.
   

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10. S

    Steve

    Melbourne1 review

    5.0

    Dined on November 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This is my second time in attendance for the amazing Hoiana experience! Special mention and thank you goes to the amazing Chef and Owner Kiki for your hospitality and energetic spirit. The food was delicious and all the staff were so welcoming and great to converse with. Kiki and team have done an amazing job in building Hoiana into a shining light for contemporary Vietnamese cuisine. Can’t wait to visit again!
    

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