Horizons Lounge

Review summary

1. S

   SUSAN

   Baltimore1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our meal very much and the live music provided by the trumpeter was wonderful. We arrive just after sunset and the views were beautiful.
   

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   Horizons LoungeResponded 2 days ago

   Dear Susan, Thank you for your lovely review! We’re so happy to hear that you enjoyed your meal and the beautiful live music from the trumpeter. It sounds like the sunset views were the perfect touch to your experience. We hope to welcome you back soon for another memorable evening! Warm regards, The Horizons Lounge Team
   

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2. I

   Ineke

   Caribbean1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ordered the fajitas special for today, Friday. Excellent food taste. The price was reasonable. Except for the mini trio dessert for $17.50. Too expensive and the creme brûlée and cheesecake were okay, not WAW! They didn’t have coffee nor tea for the dessert. Very disappointed as both my friend and I are coffee lovers. They also didn’t have Moscato Wine.
   

   Horizons LoungeResponded 2 days ago

   Dear Ineke, Thank you for sharing your feedback. We're happy to hear you enjoyed the fajitas special and found the food flavorful and reasonably priced. However, we sincerely apologize for the disappointment regarding the dessert and beverage offerings. We appreciate you bringing these concerns to our attention, especially the lack of coffee and tea, as well as the availability of Moscato wine. We will review this with our team to ensure a better experience in the future. We hope you'll give us another chance to provide you with an improved experience next time. Warm regards, The Horizons Lounge Team
   

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3. S

   Shanna

   Caribbean1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited a little on the early side on a Friday. They have live music on Friday’s but we were before that. For us, the chill beach vibe was amazing. They had really nice music going that wasn’t too loud. We tried out the cocktail of the week and it was delish as well as the dessert of the day. The food was awesome and portions are great. We both had left overs so probably could have done the smaller size. The staff were friendly and welcoming and service excellent.
   

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   Horizons LoungeResponded 2 days ago

   Dear Shanna, Thank you for your wonderful review! We're so glad to hear that you enjoyed the chill beach vibe, the delicious cocktail of the week, and the dessert of the day. It’s great to know you appreciated the food portions and the friendly, welcoming service. We look forward to welcoming you back for another relaxing and enjoyable experience! Warm regards, The Horizons Lounge Team
   

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4. J

   Janet

   New York City2 reviews

   2.0

   Dined on February 25, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I have been to Horizon's three times before with good experiences. This time, not so much. The waitress took our order, brought a round of drinks and glasses of water and then didn't come back until we had to track her down to get our check. Our food was brought to us by another staff member who appeared very busy bringing food to all the patrons. Our water glasses sat empty for most of the meal - at least 45 minutes and we had long finished the round of drinks, so we were left with nothing to drink while we ate the meal. Some of our favorite meals - fajitas- (only on Fridays we were told) and veggie burger weren't on the menu, either. But that was not a deal breaker. Due to the lack of service, we won't be returning.
   

   Horizons LoungeResponded 2 days ago

   Hi Janet, Thank you for your honest feedback. We're truly sorry to hear about the service issues you experienced during your recent visit, especially as it was not in line with the standard we strive for. We sincerely apologize for the lack of attention to your water and the delay in getting your check. It's also disappointing to hear that some of your favorite menu items were unavailable. We take your comments seriously and will review them with our team to ensure we improve our service and consistency. We understand your decision, but we hope you might consider giving us another opportunity to provide you with a better experience in the future. Warm regards, The Horizons Lounge Team
   

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5. E

   Emily

   New York City2 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful quiet atmosphere with live music, sunset views, food was good, servers were friendly- a great experience overall
   

   Horizons LoungeResponded 2 days ago

   Hi Emily, Thank you for your wonderful review! We're so happy to hear that you enjoyed the beautiful atmosphere, live music, sunset views, and friendly service. It’s great to know you had a great experience overall, and we look forward to welcoming you back soon! Warm regards, The Horizons Lounge Team
   

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6. E

   Erin

   Caribbean1 review

   1.0

   Dined on February 21, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We had to check where are food was twice it took so long to arrive. Slow service, no one came to take our drink order until we flagged someone down. Halibut was disgusting-mushy and fishy-I don't think it really was halibut. Steak was cold
   

   Horizons LoungeResponded 2 days ago

   Dear Erin, Thank you for sharing your feedback. We sincerely apologize for the slow service and the issues with your meal. It’s disappointing to hear that your food did not meet expectations, and we’ll certainly review the quality of the halibut and the steak with our kitchen team. Your comments about the service and food have been noted, and we’ll take the necessary steps to improve. We truly hope you’ll consider giving us another chance in the future to provide you with a better experience. Warm regards, The Horizons Lounge Team
   

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7. R

   Richard VIP

   New York City57 reviews

   3.0

   Dined on January 27, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was extremely slow and servers had trouble covering diners due to the layout of the restaurant. This may have caused one of our entees to be lukewarm and overdone. On the plus side the Halibut was excellent and the outdoor setting was very attractive.
   

   Horizons LoungeResponded 2 days ago

   Dear Richard, Thank you for taking the time to share your experience. We apologize for the slow service and the issues with the layout that impacted your dining experience. We're glad to hear you enjoyed the halibut and the beautiful outdoor setting, but we will address the concerns about food temperature and service efficiency to ensure improvements in the future. We appreciate your feedback and hope to have the opportunity to provide you with a better experience next time. Warm regards, The Horizons Lounge Team
   

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8. J

   Janne

   London1 review

   5.0

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The troubadour played too loudly for the space, in my opinion.
   

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9. A

   Ana

   Caribbean1 review

   5.0

   Dined on January 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Horizon Bar is a very relaxing and friendly place to star your evening.
   

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10. L

    Linda

    New York City16 reviews

    3.0

    Dined on January 22, 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Nice view! Food was adequate but nothing special. Very few tables. Service was slow.
    

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