Houlihan's - Westlake

Houlihan's - Westlake reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Marvella

   Cleveland2 reviews

   3.0

   Dined on April 26, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The fish was ok the potatoes were luke warm there was a large portion. The green beans were tough and the potatoes were too cheesy.This was just an average dinner that I would recommend as a last choice . The server was ok the wait to pay was longer than expected. They definitely need help!!!
   

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2. J

   John VIP

   Cleveland46 reviews

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We had a large table next to us in the bar. It had about 15-16 middle aged patrons. They were nice people, but loud! It was no one's fault, but they were loud and irritating. My wife & I could hardly talk to each other in a booth. The food, as usual was good. The waitress had both the table for 16, plus us and at least another table. The poor thing did the best she could given all the people she had to attend to.
   

   Houlihan's - WestlakeResponded on April 16, 2025

   I am hoping to be getting some items done over the next year or so. Unfortunately, for the color scheme, its a work in progress. I did paint the restaurant myself, however had to stay within a color palate. All the light fixtures have been replaced over the past few years of me being here and we are hoping for some additional upgrades to flooring and some work on the patio in the near future. I appreciate you always leaving your feedback and look forward to seeing you again soon. Jacob
   

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3. N

   Neil VIP

   Cleveland16 reviews

   5.0

   Dined on March 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner with my wife, daughter, and a granddaughter. This particular grandaughter has very acute Celiac disease. Your kitchen and mgrs know my grandaughter due to her condition and always go out of way meet her needs. She’s 10yo. One of the reasons we’re “frequent flyers” at Houlihan’s Westlake are thing like this. Your kitchen is also VERY good on handling Gluten free issues. Most places aren’t. They don’t understand the issues or process to do it correctly. So HATS OFF 👏🏻 to tour restaurant.
   

   Houlihan's - WestlakeResponded on April 2, 2025

   Neil I always appreciate you and your family stopping in. We do take any type of allergy very seriously and always make sure we are taking every precaution to ensure the safety of everyone. I appreciate your patronage and your kind words about my staff. I look forward to seeing you all very soon. Warm Regards, Jacob Nagy General Manager
   

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4. J

   Joe VIP

   Cleveland46 reviews

   4.0

   Dined on March 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter was very nice. Our dinners were very good. (Pot roast and filet mignon)
   

   Houlihan's - WestlakeResponded on March 23, 2025

   Joe thank you for taking the time to leave a review. I look forward to earning a fifth star on your next visit. Warm Regards, Jacob Nagy General Manager
   

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5. J

   Joanne VIP

   Cleveland6 reviews

   5.0

   Dined on March 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the corned beef cabbage dinner and it was delicious! Tasted homemade. We had a reservation and were seated immediately, the 5.00 Jameson shot was a treat! Happy St Patrick’s Day! Our server told us the chef made extra for them to take home to their families, very heartwarming!
   

   Houlihan's - WestlakeResponded on March 18, 2025

   Joanne thank you for taking the time to leave a review. Everything that you ate yesterday was homemade and I did give the rest to my staff for them to take home for them and their family. I appreciate your patronage and look forward to seeing you again soon! Warm Regards, Jacob Nagy General Manager
   

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6. E

   Emma

   Pittsburgh3 reviews

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   Environment was not great and restaurant was pretty outdated. Service was slow. However, food was very good!
   

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7. N

   Neil VIP

   Cleveland16 reviews

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner and service from when we walked in until we left.
   

   Houlihan's - WestlakeResponded on March 13, 2025

   Hello Neil, We're thrilled to hear that you had a great dinner at Houlihan's - Westlake and enjoyed our service. We always strive to provide excellent service and it's wonderful to know that we hit the mark for you. We appreciate your high ratings and your kind words. We look forward to serving you again soon! Best, The Management Team
   

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8. T

   Tisha VIP

   Cleveland5 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here, very nice experience. Great food and customer service, will be back.
   

   Houlihan's - WestlakeResponded on March 9, 2025

   Tisha thank you for taking the time to leave a five star review. I am glad you enjoyed your first experience at my location! I hope to see you again soon. Warm Regards, Jacob Nagy General Manager
   

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9. OT

   OpenTable Diner

   Cleveland4 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and variety. Staff is always pleasant and attentive.
   

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10. T

    T

    Cleveland2 reviews

    1.0

    Dined on February 23, 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    Absolutely horrible . The best thing about this place was the adorable sweet hostesses! The outside appeal was horrible so that should’ve told us all we needed to know. We experienced a long wait time at a restaurant before hand and this restaurant popped up nearby so we decided to take the reservation on OpenTable for nine at 7:30. Once we arrived, they did not indeed have a table available for us upon arrival so we had to wait a little over a half hour for another party to finish up before we could be seated. The indoor decor is literally horrible. I can’t even explain the very outdated and lime, green and orange walls. We were told we were gonna be seated in a private room with a fireplace when we got there it was literally the smallest room with an ancient electric fireplace hanging on the wall… we all started to laugh. The table was so wobbly we had to tear apart our coasters and play some underneath. We finally ordered drinks and my margarita tasted like strawberry syrup so I did not get another one. My old fashion was because they use those huge ice cubes and typical sugar cube like they typically use ! We proceeded to order appetizers we ordered the fried cheese and spicy avocado rolls and they were horrible lol the fried cheese wasn’t that bad but the dips to go with them were horrible and the spicy avocados were disgusting because the guacamole inside was hot so if you can imagine, warm, guacamole… So we didn’t eat those i’ll ordered our meals and long story short everybody’s meals for pretty bad. Our kids ordered chicken tenders and they came out and they were ginormous… My friend steak was literally the size of a puck resembled one also because it was overcooked… I’m just gonna say it was an awful experience and we will absolutely never be back and I don’t know how it’s open….
    

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