Houlihan's - Westlake

Review summary

1. N

   Neil VIP

   Cleveland15 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner and service from when we walked in until we left.
   

   Houlihan's - WestlakeResponded 2 days ago

   Hello Neil, We're thrilled to hear that you had a great dinner at Houlihan's - Westlake and enjoyed our service. We always strive to provide excellent service and it's wonderful to know that we hit the mark for you. We appreciate your high ratings and your kind words. We look forward to serving you again soon! Best, The Management Team
   

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2. T

   Tisha VIP

   Cleveland5 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here, very nice experience. Great food and customer service, will be back.
   

   Houlihan's - WestlakeResponded 6 days ago

   Tisha thank you for taking the time to leave a five star review. I am glad you enjoyed your first experience at my location! I hope to see you again soon. Warm Regards, Jacob Nagy General Manager
   

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3. OT

   OpenTable Diner

   Cleveland4 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and variety. Staff is always pleasant and attentive.
   

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4. T

   T

   Cleveland2 reviews

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Absolutely horrible . The best thing about this place was the adorable sweet hostesses! The outside appeal was horrible so that should’ve told us all we needed to know. We experienced a long wait time at a restaurant before hand and this restaurant popped up nearby so we decided to take the reservation on OpenTable for nine at 7:30. Once we arrived, they did not indeed have a table available for us upon arrival so we had to wait a little over a half hour for another party to finish up before we could be seated. The indoor decor is literally horrible. I can’t even explain the very outdated and lime, green and orange walls. We were told we were gonna be seated in a private room with a fireplace when we got there it was literally the smallest room with an ancient electric fireplace hanging on the wall… we all started to laugh. The table was so wobbly we had to tear apart our coasters and play some underneath. We finally ordered drinks and my margarita tasted like strawberry syrup so I did not get another one. My old fashion was because they use those huge ice cubes and typical sugar cube like they typically use ! We proceeded to order appetizers we ordered the fried cheese and spicy avocado rolls and they were horrible lol the fried cheese wasn’t that bad but the dips to go with them were horrible and the spicy avocados were disgusting because the guacamole inside was hot so if you can imagine, warm, guacamole… So we didn’t eat those i’ll ordered our meals and long story short everybody’s meals for pretty bad. Our kids ordered chicken tenders and they came out and they were ginormous… My friend steak was literally the size of a puck resembled one also because it was overcooked… I’m just gonna say it was an awful experience and we will absolutely never be back and I don’t know how it’s open….
   

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5. B

   Bobby

   Cleveland4 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I had an amazing dining experience at Houlihan’s! I ordered the fish and chips, and it was absolutely perfect—crispy, flavorful, and cooked to perfection. But what truly made our visit special was our waitress, Luz. She was outstanding—attentive, friendly, and made sure we had everything we needed. Her exceptional service added to an already great meal. I highly recommend Houlihan’s and will definitely be back. Five stars all the way!
   

   Houlihan's - WestlakeResponded on February 25, 2025

   Bobby thank you for your kind words about our food and your server Luz. I am very happy to hear that you enjoyed yourself and I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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6. R

   Robin

   Cleveland1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent steak. Very tender and mouth watering. Service was good.
   

   Houlihan's - WestlakeResponded on February 20, 2025

   Robin thank you for taking the time to leave a review. I am glad to hear that your steak was good. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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7. s

   sue VIP

   Cleveland36 reviews

   5.0

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a tasty dinner this past Friday. Their food is always well prepared and the service is great!
   

   Houlihan's - WestlakeResponded on February 5, 2025

   sue thank you for taking the time to leave a five star review. I appreciate your kind words about the food and service at my location. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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8. H

   Holly

   Phoenix2 reviews

   5.0

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good choice for lunch or dinner. The service and food are excellent
   

   Houlihan's - WestlakeResponded on January 28, 2025

   Hey Holly, Thank you so much for your kind words! We're thrilled to hear that you always choose Houlihan's - Westlake for your dining needs. It's wonderful to know that our food and service met your expectations. We always strive to provide excellent service and delicious meals to our valued guests like you. We look forward to serving you again soon! Warm Regards, Jacob Nagy General Manager
   

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9. R

   Robert

   Cleveland2 reviews

   1.0

   Dined on January 24, 2025

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 1

   The table wasn’t ready when it was promised by the app by nearly half an hour. Odd interactions with the hostess and manager. Something was off with the order and the dessert. Manager comped part of the meal but we experienced too many uncomfortable moments to want to go back. Server tried really hard to overcome the mess ups.
   

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10. K

    Kim VIP

    Cleveland12 reviews

    3.0

    Dined on January 24, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    Usually we have really good meals, last night our party ordered steak meals, they were not cooked to temperature we requested (well came out rare) and the prime rib had good flavor but was COLD. Server spilled half of a drink on the floor, never cleaned up the spill or offered to give her a little more of the drink she ordered.
    

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