Houlihan's - Westlake

Review summary

1. J

   John

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service is great. The cheeseburger is on of the best I have ever had. It’s right off the i90 highway so it’s easy to get there also.
   

   Houlihan's - WestlakeResponded today

   John thank you for taking the time to leave a review. I am glad you enjoyed your burger and the service at my location. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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2. L

   Lee

   Cleveland

   12 reviews

   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner on Christmas Day. Restaurant was busy but not full. We sat in a section away from the bar and it was quiet.
   

   Houlihan's - WestlakeResponded 1 day ago

   Lee thank you for taking the time to leave a five star review. I am glad you enjoyed your Christmas dinner at my location and look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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3. J

   Jeanne

   Costa Rica

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Alicia, is the very best server I have ever encountered. She is efficient. knowledgeable, friendly , and very enthusiastic. It’s very apparent that she enjoys her job. Houlihans is very fortunate to have her as an employee.
   

   Houlihan's - WestlakeResponded 1 day ago

   Jeanne thank you for taking the time to leave a review. I appreciate your kind words about Alicia. We feel fortunate to have her as well and I am glad she took great care of you. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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4. D

   Douglas

   Cleveland

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   The food was awful. Steak tough, pot roast dry. The potato soup was good. Serving very small.
   

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5. N

   Nathan

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined on December 18, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Restaurant was nice, we had the bartender as a server so service was alittle slower than having a typical server but not a big deal. I had the sirloin and gf had a grilled chicken salad. Chicken looked like it had freezer burn and the sirloin was okay, sides (asparagus and mashed potatoes) were very average. Bill was expensive for two basic dishes, definitely cheaper options around with better food
   

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6. D

   Dave

   VIP

   Cleveland

   63 reviews

   5.0

   63 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   nice hostess--excellent server--food was excellent--good portions-good value
   

   Houlihan's - WestlakeResponded on December 18, 2024

   Dave thank you for taking the time to leave a five star review. I appreciate your kind words about our hostess, service, and food. I look forward to seeing you again soon and have a happy holiday season. Warm Regards, Jacob Nagy General Manager
   

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7. M

   Melinda

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the best experiece we've had at Houlihans since before COVID. We had a reservation and were seated promptly. The first thing we noticed was how bright the restaurant was. In the past the lighting was much dimmer. We loved the bright and airy feel. It was busy when we arrived and the noise level was moderate. It became much quieter the longer we stayed. Our waiter, Ian, was polite, kind and very helpful. We ordered the Prime Rib eggroll appertizer, a special for December. It was so good that my husband ate most of that and just ordered a dinner salad for his main. I enjoyed a small portion of the Sea Scallops with asparagus risotti. The scallops were seared nicely. The risotti was cooked through but not as creamy as it has been in the past. Finally we shared the sea salt caramel butter cake. It did not disappoint.
   

   Houlihan's - WestlakeResponded on December 16, 2024

   Melinda, I am happy to hear you had a great experience at my location. Ian is one of the best that I have and I am glad to hear he took such great care of you. I am also happy to hear the food was delicious as well, we do pride ourselves on excellent food and service so I am very glad we did well. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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8. N

   Nancy

   VIP

   Cleveland

   15 reviews

   4.0

   15 reviews

   Dined on December 3, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had the garlic scampi dinner special at Houlihans tonight. The food was piping hot and the shrimp, plump and delicious. Ari was our server and was very attentive. We felt a tiny bit rushed when our appetizer came out before our drinks were served, but not a big problem.
   

   Houlihan's - WestlakeResponded on December 4, 2024

   Nancy thank you for taking the time to leave a review. I am happy to hear the food was prepared perfectly for you. I do apologize about the timing of your appetizers and drinks. By no means do we ever want our guests to feel rushed. I appreciate your kind words about Ari as well, she is one of the best we have. I look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
   

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9. C

   Catherine

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a great experience. Current gift card promotion is excellent, every $50 gets you an additional $20 gift certificate. Can't beat the service and food. Always a good time!
   

   Houlihan's - WestlakeResponded on December 1, 2024

   Hey, thanks for your kind words! We're thrilled to hear that you always have a great experience at Houlihan's - Westlake. We're glad that you enjoy our food and service. We're always working on providing the best value to our guests, so your feedback is greatly appreciated. We can't wait to welcome you back for another great time! Warm Regards, Jacob Nagy General Manager
   

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10. N

    Neil

    VIP

    Cleveland

    13 reviews

    5.0

    13 reviews

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great server and excellent service. The dinners were very food also.
    

    Houlihan's - WestlakeResponded on November 26, 2024

    Neil thank you for taking the time to leave a five star review. I appreciate your kind words about our food and service and look forward to seeing you again soon. Warm Regards, Jacob Nagy General Manager
    

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