Isabelle's

Review summary

1. S

   SHeana

   Dublin

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I would seriously take a look at your front of house staff - you only get one first impression and as the “face” of the restaurant and the first person you are greeted by, I found their demeanour to be abrupt, rude and condescending. A queue was left form at the door, when it was the next persons turn there was no greeting or welcome but a very firm “do you have booking?” When the answer was yes it was an even firmer “name?!” When it came to my turn and I had a booking, my party was already there and I gave my name after the two abrasive questions, he gestured towards the back of the restaurant while looking at his computer screen and said last booth on the left… When I was leaving the restaurant, the same front of house manager shouted down the restaurant repeatedly to a member of staff, whilst guests tried to enjoy their lunch. When he finally got the waiters attention half way down the restaurant while he remained stood at the front door, he condescendingly waved his finger at them to come to him. I meanwhile walked by and was greeted the same way I had when I arrived.. with silence. Honestly completely turned me off returning to a restaurant I’ve frequented many times with friends. In a time when people are feeling the pinch with the cost of living, to go and spend your hard earned money and be treated like an inconvenience by the most senior member of staff in the restaurant.. appalling.
   

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2. O

   Orla

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The first thing I noticed was that the menus were very “tatty”. They need replacing.The food was fair. The menu is limited probably more suited if you like pizza. Service was good except the waiters were coming to the table too often. I got the impression that they wanted us to leave even though there was no pressure on table availability. The acoustics in the restaurant are not great making it difficult to hear at times.I would not go back.
   

   Isabelle'sResponded 1 day ago

   Hey Orla, Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We appreciate your comments about the menu and will take them into consideration. We're also sorry that the frequency of server visits felt overwhelming – we’ll work on striking a better balance to ensure a more comfortable dining experience. Regarding the acoustics and the condition of our menus, we’ll definitely look into improvements. We hope you'll consider giving us another try in the future, and we’d love the opportunity to provide you with a better experience. Thank you again for your feedback. Regards, Isabelles Team
   

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3. D

   Darren

   Dublin

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. The adult and kids pizzas were amazing
   

   Isabelle'sResponded 3 days ago

   Hi Darren, Many thanks for a great 5-star review, we hope you will choose to dine with us again soon. Warm regards, Isabelle's
   

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4. M

   Mike

   Leinster

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food was fine, not excellent but was okay. Menu limited and not sure why breakfast options (brunch) are available at 3pm. Confusing layout to enter the restaurant. Not allowed via South Anne St but other entrance obscured from view. Staff were attentive, friendly and polite. Price expensive for what it is, and expect better for the price. Unlikely to go back.
   

   Isabelle'sResponded 6 days ago

   Hi Mike, Thank you for your feedback—we truly appreciate it. We’re sorry for any confusion regarding the entrance. Due to an unfortunate incident nearby, police had to close South Anne Street for most of the day, which impacted access. Our breakfast menu runs until 3 PM on weekends as there’s high demand, and we’re one of the few places offering it in the area. We understand menu variety and pricing are important, and we’ll take your comments on board as we continue to improve. We’re delighted you found our staff friendly and attentive, and we hope to welcome you back for a better experience in the future. Best regards, Team Isabelle’s
   

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5. E

   Erica

   Dublin

   1 review

   5.0

   1 review

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a beautiful experience the food was out of this world
   

   Isabelle'sResponded 6 days ago

   Hi Erica, Thank you for taking the time to review Isabelle's restaurant and for your shining star. We hope you will dine with us again soon. Warm regards, Isabelle's Team
   

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6. M

   Mairead

   VIP

   Dublin

   19 reviews

   5.0

   19 reviews

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always great service lovely food and a rememberable experience I’ll be back !
   

   Isabelle'sResponded 6 days ago

   Hi Mairead, Thank you for taking the time to review Isabelle's restaurant and for your shining star. We hope you will dine with us again soon. Warm regards, Isabelle's Team
   

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7. S

   Sara

   Dublin

   3 reviews

   3.0

   3 reviews

   Dined on February 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The plate for my chicken burger was so small that few chips fitted on it (intentionally) No room to cut food. Very annoying.
   

   Isabelle'sResponded 6 days ago

   Hi David, We're truly sorry to hear that your recent visit to Isabelle's didn’t meet your expectations. Your feedback is invaluable to us, as it helps us continuously improve our service and guest experience. Please know that we are addressing your concerns with our head chef to ensure we uphold the high standards we strive for. We sincerely appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you back for a much better experience in the future. Best regards, Team Isabelle's
   

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8. L

   Loretta

   Dublin

   2 reviews

   5.0

   2 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were a party of 6. The service was excellent and the waiting staff attentive
   

   Isabelle'sResponded on February 11, 2025

   Hi Loretta, Thank you for taking the time to review Isabelle's restaurant and for your shining star. We hope you will dine with us again soon. Warm regards, Isabelle's Team
   

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9. C

   Cian

   Dublin

   1 review

   1.0

   1 review

   Dined on February 8, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Seated outside for 6pm reservation, no one came to check on our table once, not even for water. Left at 6:30 still not having been checked on once. Extremely poor service would not recommend.
   

   Isabelle'sResponded on February 12, 2025

   Hi Cian, We’re really sorry to hear about your experience. This is not the level of service we strive for, and we sincerely apologize for the oversight. We appreciate your feedback and will address this with our team to ensure it doesn’t happen again. We hope you might give us another chance in the future. Warms Regards, Isabelle's Team
   

   1 person found this helpful

10. P

    Padraig

    Dublin

    3 reviews

    2.0

    3 reviews

    Dined on February 8, 2025

    1. Overall 2
    2. Food 3
    3. Service 5
    4. Ambience 1

    Really disappointed with our meal this evening. We were at the front of the restaurant which was really cold. I sat on my hands to warm them up at one stage. Rib eye was only ok for what we paid. 7.50 for bacon and cheese fries, which came in a tiny bowl and seemed as if the cheese was added from a bottle, Waiter was really friendly and helpful. Disappointed with the rest of the experience.
    

    Isabelle'sResponded on February 12, 2025

    Hi Padraig, we’re really sorry to hear that your experience didn’t meet expectations. We always strive to provide a warm and enjoyable dining experience, so it’s disappointing to hear that the temperature in the front area was uncomfortable for you. Regarding your meal, we take great care in sourcing and preparing our dishes, and we regret that the ribeye and bacon & cheese fries didn’t meet your expectations. Your comments will be shared with our kitchen team so we can continue to improve. We’re very sorry again. We truly appreciate your feedback and hope to welcome you back next time for a much better experience. Warms Regards, Isabelle's Team
    

    1 person found this helpful