Isola Osteria

Review summary

1. r

   rick

   VIP

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   If you’re not seated in the main restaurant you’re herded into an adjacent room that feels like a church social hall. Terrible experience in adjacent room. Additionally they apologized that our salads were taking too long. Then they finally arrived and the entrees were brought out literally 2 minutes later. Poor. I want to like this restaurant but this past weekend was my third and final time trying it.
   

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2. N

   Nancy

   VIP

   San Francisco

   21 reviews

   3.0

   21 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   I really want to like this place because I’ve had a great experience here before, but tonight was not their night.
   

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3. J

   Jennifer

   San Francisco

   1 review

   2.0

   1 review

   Dined on February 17, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Beautiful setting. Unfortunately the chicken was DRY. it was not enjoyable. The lasagna was flat, so not as fresh as would be expected? The ambience was very nice. But we did not enjoy having the tables next to us so close we couldn't even talk without hearing thier conversation. Not great for a date or intimate dinner.
   

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4. R

   Robert

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was delicious, with hearty portions and outstanding flavors. The staff was attentive and friendly. Inside is noisy, but outside was very nice.
   

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5. E

   Elaine

   San Francisco

   1 review

   3.0

   1 review

   Dined on February 16, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   I was looking forward to eating at this Restaurant for the first time, I had looked at the menu before booking a reservation. I planned on having the lamb shank dish. To my disappointment, they were out so I ordered the slow roasted pork, Big mistake it was tuff and tasteless. My husbnads salmon dish he said was good. He ordered a wedge salad, which came out all the inner part of the letture barely green all the ribe pieces, llooked like what i would throw away. Sadly disappointed.
   

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6. P

   Pete

   San Francisco

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible experience. Completely disorganized and poorly run. Showed up for our Valentines Day reservation and joined a crowd of 15+ people standing outside, waiting for their reservations. Crowd grew to about 25 people when we were seated before people with earlier reservations. As we waited at our table for a waiter that never came, they set for dinner the accent table next to us. Poor couple couldn’t get their legs under the table when seated. This table wasn’t designed for service. After 15 minutes waiting outside and another 20 minutes waiting at our table, we figured out that this was the way the night was going to go. No one around us had food. We cut our losses and walked out. Thanks, Isola, for a memorable Valentine’s Day.
   

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7. E

   Ed

   VIP

   San Francisco

   4 reviews

   1.0

   4 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Went valentine’s day and we had a terrible experience. Poor planning from this owner. Sat and waited for 20 minutes before being seen. Took another 20 minutes to get water and another 15 minutes to get table bread and my drink. My timing is accurate because this is not the first time this owner sat customers (including us) and leave. There is always an excuse from this guy (Angelo?). Never his fault. The people around me were also complaining of the same things. Waitstaff are wonderful and kind but too busy running around to be efficient. If I could leave a “zero” I would. So here is the breakdown: 1) Service = 0 star, 2) Food = 4 star, 3) waitstaff = 4 ( for the effort) and 5) owner = 0. I hope this guy reads this and won’t be too great and staff appropriately.
   

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8. D

   Drew

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Unfortunately our experience was not great. The restaurant was understaffed for a busy night and the service was nit acceptable. We waited over 45 minuets to get our drinks and needed to request a basket of bread three times before finally receiving some. When we asked why our drinks had not come yet the manager was less than polite about the fact they were understaffed and didn’t seem to care much. The waiter to his credit apologized several times and tried his best to serve his 16 tables. The food was very good which was a plus.
   

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9. E

   Ed

   VIP

   San Francisco

   7 reviews

   1.0

   7 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   I TIHINK I GOT FOOD POISINING FROM YOUR SALMON I ORDERD. + A VERY SMALL PORTION
   

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10. H

    Heidi

    VIP

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    This was our first visit. Overall, very impressed. Will go back. Food was amazing. Service was a little slow as it was a busy evening, but owner was right in there helping the servers. It was a rainy evening so everyone was inside and it was quite loud in the main dining area...but made it festive an fun.
    

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