ITZAM

4.7

44 Reviews

MXN310 to MXN500

Traditional Mexican

Make a reservation

2 people

Feb 17, 2025

7:00 PM

Booked 4 times today

Charming
Romantic
Fancy

The intoxicating smell of freshly made tortillas and fire-roasted corn, being made throughout the day on the life-size wood-fired comal, welcomes diners into Itzam. Inspired by Mayan tradition but with a contemporary approach, Itzam’s menu is conscientiously focused on local products that are both sustainable and organic. Community and convivial experience are encouraged through sharing plates, enticing guests to experience an abundance of unexpected flavors.

Dining areas

Additional information

Dining style
Casual Elegant
Price
MXN310 to MXN500
Cuisines
Traditional Mexican, Mediterranean, Mexican
Hours of operation
Dinner Daily 6:00 pm–11:00 pm
Phone number
984 122 4033
Website
https://aubergeresorts.com/etereo
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Smart Casual
Executive chef
Carlos Segura

Location
CARRETERA FEDERAL 307 CANCÚN - TULUM, Km 302 - 340, LOTE 013, MANZANA 02, REGIÓN 04, SOLIDARIDAD, Playa del Carmen, ROO 77730
Neighborhood
Playa del Carmen / Riviera Maya
Cross street
Complejo Kanai
Parking details
Valet
Entertainment
Enjoy a specially curated DJ set where Mexico's culture meets the cosmopolite world of Miami, Milán and Latin América. Live music on special occasions, inquire with the restaurant reservation team.
Additional
Bar Dining, Bar/Lounge, Beer, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gender Neutral Restroom, Gluten-free Options, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Vegan, View, Wheelchair Access, Wi-Fi available, Wine

What 44 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.7

4.7 based on recent ratings

4.6Food
4.6Service
4.7Ambience
4.2Value

Noise • Moderate

Loved For

Cancun / Riviera Maya
Romantic
Playa del Carmen / Riviera Maya
Best Ambiance
Playa del Carmen / Riviera Maya
Romantic

44 Reviews

M
Mason
VIP
Houston
4 reviews
5.0
4 reviews
Dined 5 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great dining experience the best food we had in Cancun
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P
Philip
Atlanta
1 review
5.0
1 review
Dined on February 5, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We had dinner at Itzam on the second night of our visit to Kanai (we are staying at the St. Regis next door). It was very easy to get from the St. Regis to the Etereo Hotel where Itzam is located via a short golf cart ride. The staff at the restaurant were very welcoming upon our arrival and the restaurant had a great, warm and cozy ambiance, as well as the hotel overall. We started our meal with a cocktail and then decided on the Tasting Menu with the wine pairing which gave us a good tour of the overall menu. The food, wines and service were spectacular (our server was Juan with a team of others making everything come together of course). Lots of different and flavorful tastes and ample portions - I could probably eat the Tuna Taco and Tamales for the rest of my life and be happy We left very happy with our visit and would highly recommend getting the Tasting Menu with the wine pairing. While not an inexpensive menu choice, it was certainly a good value for the quality, flavors and diversity of the items and portions.
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p
paula
VIP
Atlantic City
3 reviews
3.0
3 reviews
Dined on January 23, 2025
1. Overall 3
2. Food 3
3. Service 4
4. Ambience 5
Beautiful restaurant, very friendly staff. Unfortunately my husband and I got extremely sick within 2 hours of eating at the restaurant. We can not figure out what made us so sick, since we had entirely different meals. We did have butter on our bread and the chocolate ice cream. An expensive dinner that ended horribly!
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j
jay
VIP
Caribbean
18 reviews
5.0
18 reviews
Dined on January 17, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
We stayed at the St Regis and came over to Itzam for diner and we are glad we did. The ambiance was quiet and romantic. It had a southwestern feel to it but also very classy. Our waiter George was great. We were not sure what to order but he made the perfect selections. My wife and I shared the shrimp as an appetizer and had the octopus and the fish of the day. It was the best meal we had during our whole trip. I highly recommend going there if you have the opportunity.
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P
Patrice
VIP
Atlanta
3 reviews
2.0
3 reviews
Dined on January 6, 2025
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 4
Poor rating is based primarily on food. The restaurant is lovely and the staff was friendly and attentive. But our ribeye was grey all the way through (microwave?) and the mashed potatoes were more of a puree served with lettuce on top. Very disappointing.
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J
Jennifer
VIP
New York City
5 reviews
5.0
5 reviews
Dined on December 15, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Our favorite meal of our trip! Everything was delicious and there was so much! Service was exceptional. We did the cena de abuela special menu. We loved hearing the methods of cooking and how special each dish was to the culture of the area. Absolutely would recommend !
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c
coco
VIP
New York City
18 reviews
2.0
18 reviews
Dined on November 26, 2024
1. Overall 2
2. Food 4
3. Service 1
4. Ambience 2
Extremely slow service, all tables were not happy. Disappointing considering that the food is good and the place is beautiful. However when you get an appetizer an hour after sitting, and not one server in site (although there are many that just seem to be running around) to ask about the actual meal two hours into it and maybe get another drink, the experience is one that leaves you with a sour taste.
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N
Nathan
Los Angeles
3 reviews
5.0
3 reviews
Dined on November 25, 2024
1. Overall 5
2. Food 5
3. Service 2
4. Ambience 5
The food and ambiance was absolutely stunning! I was visiting Etéreo from another resort and just being able to look out to a view from the restaurant was also in awe of itself. Itzam is definitely contributing to the idea of staying at etéreo next time. I can’t imagine what the other restaurants have to offer. My only complaint however was the service. Our server didn’t seem to know much about the menu and couldn’t really answer for any of the dishes. When asked what was in the tasting menu he was clueless as to what was in it and he seemed like he was under a good amount of stress. We also asked about an ingredient within the burger which was the chili as stated per the menu and asked for that not to be in the burger. He then continues to look at us and the menu and states that he didn’t even know that was on the burger. That is my only complaint.
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V
Vicki
Toronto
1 review
5.0
1 review
Dined on November 11, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything was spectacular! Our server Louis was outstanding!
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S
Spencer
VIP
Las Vegas
10 reviews
5.0
10 reviews
Dined on October 19, 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Everything about this restaurant was magnificent except for a very boisterous crowd that enjoyed talking at the top of their lungs but other than that, it was fantastic.
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FAQs

ITZAM is rated 4.7 stars by 44 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Feb 17, 2025

7:00 PM

Booked 4 times today

CARRETERA FEDERAL 307 CANCÚN - TULUM, Km 302 - 340, LOTE 013, MANZANA 02, REGIÓN 04, SOLIDARIDAD, Playa del Carmen, ROO 77730

Dining areas

Additional information

Cross street
Complejo Kanai
Neighborhood
Playa del Carmen / Riviera Maya
Hours of operation
Dinner Daily 6:00 pm–11:00 pm
Price
MXN310 to MXN500
Cuisines
Traditional Mexican, Mediterranean, Mexican
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Valet
Payment options
AMEX, Discover, Mastercard, Visa
Executive chef
Carlos Segura
Entertainment
Enjoy a specially curated DJ set where Mexico's culture meets the cosmopolite world of Miami, Milán and Latin América. Live music on special occasions, inquire with the restaurant reservation team.
Additional
Bar Dining, Bar/Lounge, Beer, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gender Neutral Restroom, Gluten-free Options, Outdoor Firepit, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Vegan, View, Wheelchair Access, Wi-Fi available, Wine

Website
https://aubergeresorts.com/etereo
Phone number
984 122 4033

ITZAM

Make a reservation

Dining areas

Additional information

Menu

What 44 people are saying

Overall ratings and reviews

Loved For

FAQs

How is ITZAM restaurant rated?

Is ITZAM currently accepting reservations?

Make a reservation

Dining areas

Additional information