Jacy & Dakota's

Jacy & Dakota's reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Ken

   Phoenix12 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is our first time to Jacy & Dakota's at the The Westin. We went there for diner before our concert that evening. The service was great and they were very attentive! We ordered 1 house margarita and a Chardonnay to start. We then ordered as our main entree the J&D Steak & Fries which is a 8oz frilled flat iron steak, cotija fries, chimichurri. We opted for no cotija on the fries and the steak was med-well and we shared it which was enough food for my wife and I. The meat was very tender and flavorful with the garlic aioli. Then we order for desert the Churro fries that had the chocolate & caramel dip on the side. They were very yummy to end the meal. We will stop by again when we are downtown as this is a great stop downtown phoenix to have dinner or drink!
   

   Jacy & Dakota'sResponded 2 days ago

   Dear Ken, Thank you for dining with us and sharing your review. Since we first opened, we have strived to make our name synonymous with a fantastic dining experience, and we are delighted to read you and your wife enjoyed our comfortable atmosphere, excellent service, and amazing food. We love knowing you plan to return; we all look forward to serving you again! Restaurant Manager
   

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2. J

   Jadyn

   Phoenix1 review

   3.0

   Dined on April 12, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was so so good! Everyone in my party agreed! If you have the option, I’d sit inside as it seemed like our waitress would forget about us for awhile. She even said it was hard to remember to come out there. Nothing on her but made for a slower service. Great time regardless!
   

   Jacy & Dakota'sResponded on April 13, 2025

   Dear Jadyn, We are delighted you enjoyed your delicious meal, but we apologize for the service issues you encountered. We take your feedback seriously and will address it with our staff. Thank you for your review. We hope to welcome you all back to Phoenix for a better experience. Restaurant Manager
   

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3. A

   Amy

   Charleston5 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and great atmosphere. We will be back!!!!
   

   Jacy & Dakota'sResponded on March 31, 2025

   Dear Amy, We strive to provide outstanding dining experiences, so we are thrilled to hear how much you loved your delicious meal and our comfortable atmosphere. Thank you for dining with us here at Jacy & Dakota's and also for your generous review. Your feedback is much appreciated, and we look forward to your return soon. Restaurant Manager
   

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4. OT

   OpenTable Diner

   San Antonio1 review

   3.0

   Dined on March 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Was hoping for more based on other reviews, French toast bits were the best thing we ate.
   

   Jacy & Dakota'sResponded on March 25, 2025

   Dear Guest, Your review means a lot to us. While we are pleased you enjoyed your visit and that you especially loved the French Toast, we are dedicated to provide a flawless experience for every guest. We look forward to having you dine with us again for the exceptional time you deserve. Restaurant Manager
   

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5. AM

   AnnaM

   New York City2 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Managers were great. Waitress seemed new but the managers made up for it. Food is amazing and consistent every time - highly recommend
   

   Jacy & Dakota'sResponded on March 10, 2025

   Dear AnnaM, We are pleased to know how much you enjoyed your meal and our thoughtful service. On behalf of our staff, thank you for the terrific review. All of us at Jacy & Dakota's look forward to having you dine with us again. Restaurant Manager
   

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6. C

   Cindy

   Seattle2 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Would’ve been nice to know it was a hotel lobby. The photos were a bit deceiving making it look like a pretty restaurant and I was looking for someplace nice to go for my birthday in downtown Phoenix and due to weather we were unable to sit in their beautiful outdoor seating area what was shown in the photos we then had to sit indoors in the hotel lobby. Not what I had pictured or planned. Food itself and service were good I was just a bit disappointed by the atmosphere.
   

   Jacy & Dakota'sResponded on March 10, 2025

   Dear Cindy, We are glad you chose to celebrate your birthday with us. It is nice that you loved our food offerings and courteous service. However, we are disappointed that we did not meet your expectations in all areas of our restaurant. We look forward to having you dine with us again for the exceptional time you deserve. Restaurant Manager
   

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7. OT

   OpenTable Diner

   Orlando2 reviews

   3.0

   Dined on March 5, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   we had a fabulous server who was very attentive. The food was delicious and plentiful but the beer glasses were not cold.
   

   Jacy & Dakota'sResponded on March 6, 2025

   Dear Valued Guest, It is wonderful to hear that our attentive service and generous, flavorful offerings elevated your dining experience. We appreciate your feedback regarding the beer glasses and will share your comments with our team. Thank you for choosing Jacy & Dakota's. We look forward to welcoming you again for another exceptional experience. Restaurant Manager
   

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8. C

   Cameron

   Chicago1 review

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We weren’t allowed to sit outside and order food. Also noted that the restaurant is part of the hotel. We didn’t end up eating here and left to go to another place.
   

   Jacy & Dakota'sResponded on March 7, 2025

   Dear Cameron, We regret that your experience did not meet your expectations and apologize for any inconvenience due to not being able to sit outside. It is never our intention to disappoint, and we understand your frustration in this matter. This information has been shared with the restaurant leadership team to ensure it is handled differently in the future. We are truly saddened to know you were unable to dine with us this visit, and we hope for the opportunity to welcome you in the future. Restaurant Manager
   

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9. S

   Sstuff

   New York City5 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Food was mixed--half of it was good and the other half wasn't great. Same with the drinks, and the server was hot/cold. Just an inconsistent experience and because it's in a hotel, might be a bit overpriced.
   

   Jacy & Dakota'sResponded on March 2, 2025

   Dear Sstuff, We apologize for the less-than-desirable service and dining experience you had. We will address this with the team as service and guest experience is our top priority. Thank you for taking the time to leave us a review. We would love for you to revisit for more attentive service and to enjoy our delicious menu options. Restaurant Manager
   

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10. H

    H VIP

    Phoenix14 reviews

    4.0

    Dined on January 4, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Lacy was awesome! Service was impeccable, cocktails were good.
    

    Jacy & Dakota'sResponded on January 7, 2025

    Dear Guest, We are pleased that your visit was wonderful. We're especially delighted to hear your appreciation for Lacy, and we will share your kind compliments with her. We enjoy offering our guests a sophisticated yet relaxed destination combined with delicious drinks brought to you by our attentive staff. Thank you for choosing to dine at Jacy & Dakota's and for sharing your comments. We look forward to your return in the near future. Restaurant Manager
    

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