JOEY Shipyards

Review summary

1. C

   Christa

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience every time I have been to Joey's at Lonsdale Quay has been exceptional. From the minute you walk in the door the greeting is very welcoming, the complimentary bubbly. The service has always been 5*, I am Celiac and they were very accommodating to my needs. The location is perfect especially on a sunny day. I look forward to returning.
   

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2. s

   sahba

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a beautiful night at Joey. Special thanks to Jill who was our server.
   

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3. S

   Sheri

   VIP

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to dine and also lounge. Greeted with champagne, beautiful view and ambience. A must visit when you’re at the quay. Food and service is great. My go to dishes are the steak and sushi and the oven roasted cod!
   

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4. G

   Gerry

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Joey shipyards great view and awesome service..we ordered steak and sushi's.. incredible dish. ✨️💯
   

   JOEY ShipyardsResponded 3 days ago

   Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience. Your kind words mean the world to us and inspire us to continue delivering excellence. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again soon! 😊 Rosa Guerra-Stewart Guest Service Manager JOEY SHIPYARDS
   

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5. T

   Tunya

   Vancouver

   16 reviews

   4.0

   16 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Love this place as always. Sunset was amazing. Food delicious. Service was the worst I have experienced. Noise was too loud (it was the music playing).
   

   JOEY ShipyardsResponded 4 days ago

   Thank you for your feedback, and we’re sorry to hear about your experience. We strive to provide excellent service, and it’s clear we fell short in your case. We’d love to learn more about what happened and how we can make things right. Please feel free to reach out to us directly and we will do our best to address your concerns. I look forward to hearing from you. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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6. N

   Nazila

   Vancouver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They are the best in everything, highly recommended
   

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7. L

   Leanna

   Vancouver

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   For starters, the hosts gave our table to someone else. When we arrived they said to us “two of your guests are already at the table” this was impossible as our parents were parking the car when my sister and I arrived. We then had to sit at a high top squished with not enough room. We were also bit late to our reso but we called the restaurant 4 times and no one picked up her phone. Once we sat down the server did not hit they 30 second greet. He then took over five minutes to get us water. At that point we had to order our drinks and food at the same time because we didn’t want to risk having to wait for him to come back. He was friendly and nice but not very efficient, he lacked a sense of urgency. Our starters then took over 10 minutes to come and were just luke warm. He did quality check our food. He also seemed to pick up the pace more at the end of our experience. We did however have to dump our dirty plates on the table beside us since he didn’t clear them and we didn’t have enough room when our mains came. I personally found this experience very disappointing, I actually work for head office at Earls and I have worked in ops as a server and bartender for over 15 years and I know what type of standard our restaurants and our sister restaurants should be upholding and this was not up to standards.
   

   JOEY ShipyardsResponded 4 days ago

   Thank you for taking the time to share your experience with us. I’m truly sorry to hear that we did not meet your expectations. We take all feedback seriously, as it helps us improve our services. Please allow me to sincerely apologize for any inconvenience this has caused. We will be addressing this matter promptly to ensure that it does not happen again in the future. If there’s anything specific you’d like us to do to make this right, please don’t hesitate to let us know. Chelsea Forbes Assistant General Manager JOEY Shipyards
   

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8. m

   megan

   Ottawa

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our recent visit was absolutely fantastic, thanks to Sally and the exceptional team! From the moment we arrived, Sally went above and beyond to make us feel welcome. We were thrilled when she surprised us with a bottle of bubbles to celebrate the special guest we were hosting it was such a thoughtful touch. Her service throughout the evening was attentive, warm, and professional. The views from our table were stunning, adding to an already memorable experience. A special shoutout to Chelsea, the manager, who personally stopped by to check in and ensure everything was perfect.
   

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9. T

   Terry

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really great server, who took the time to make sure that dinner was nice for everyone in our group, including my 84 year old mother.
   

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10. C

    Curtis

    Vancouver

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Unreal best spot in lower Lonsdale.. top notch everything!
    

    JOEY ShipyardsResponded 3 days ago

    Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience. Your kind words mean the world to us and inspire us to continue delivering excellence. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again soon! 😊 Rosa Guerra-Stewart Guest Service Manager JOEY SHIPYARDS
    

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