JoJo's ShakeBAR - River North

Review summary

1. D

   Desmond

   Chicago

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Here's the deal our server was great the food was even better came out on time was warm not overheated👍🏾 I did reserve a table which maybe wasn't necessary just wanted to hold a spot took a while though for the hostess to seat us, now the shakes definitely wonderful a little overpriced but definitely these are handcrafted shakes my kids left with a big smiles😁 you said outside in the holiday themed room decorated very nicely however they could have used a few more heaters especially given the fact that we were drinking shakes the one negative but not too negative the service fee not sure if this is a eating in downtown Chicago thing or just the restaurant overall they got something here
   

   JoJo's ShakeBAR - River NorthResponded today

   Thank you so much for your review! We’re thrilled to hear that you enjoyed the food, shakes, and service. We’re also happy that your kids left with big smiles! We appreciate your feedback about the seating process and the heaters in our Winter Wonderland Tent – we’ll definitely take that into consideration as we continue to improve the experience. As for the service fee, it's a part of our overall efforts to provide a great dining experience, but we totally understand your point. We hope to welcome you back soon for more tasty treats and fun times!
   

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2. D

   David

   Chicago

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   I would have given a higher review, because the food and staff were nice. But I made reservations for my wife and I to go and be in a Winter Wonderland/Christmas environment. When we got there, they said that they were over booked (the manager lets it get out of hand), and that there were no more seats available in the winter wonderland. So we had to go to another section upstairs, where there were no Christmas vibes at all, it was 80s themed and current music playing. I wanted to hear Christmas music and drink hot chocolate and be in the ambiance, that was taken away from me. Now I have to pay for another winter wonderland date.
   

   JoJo's ShakeBAR - River NorthResponded today

   Hi there! Thank you so much for your feedback. We truly apologize for the inconvenience you experienced with your reservation and the seating situation. We completely understand how important the holiday atmosphere is, especially during Winter Wonderland, and we regret that we didn’t meet your expectations. We’ll definitely work with our management team to improve our booking and seating arrangements to ensure this doesn’t happen again. We're happy to hear you enjoyed the food and our staff, and we’d love to welcome you back to experience the full Winter Wonderland ambiance. Please reach out to us directly for assistance with your next visit – we want to make sure it's as festive as you imagined!
   

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3. J

   Joy

   Washington DC

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   The NOT SO GOOD: Despite being labeled "outdoor tent turned into indoor heated dining," we were freezing cold and had to eat with our coats on. (not a great time to enjoy all the ice cream shakes!) They only have one hot drink with alcohol (hot cocoa) which we didn't really want to drink prior or during dinner. It was super loud. Seating was not comfortable (metal chairs and couldn't put our legs under the table we were seated.) At the end of the meal, you pay on the little machine so you can't see the bill, only the total with tip already included. There must've been some other fees, too, but I was too cold to deal with it. The GOOD: The food and service were very good. The decorations very festive and plentiful.
   

   JoJo's ShakeBAR - River NorthResponded today

   Hi there! Thanks so much for sharing your experience with us. We're glad to hear you enjoyed the food, service, and festive decorations! We truly appreciate your feedback about the temperature and seating—it’s something we’re working to improve to make sure everyone is comfortable, especially during these colder months. We have regular Hot Chocolate along with our Boozy options, but we apologize if that was not clear. We’re also taking your comments about the payment process into consideration as we continue to enhance our guest experience. We hope you'll visit us again soon, and we’ll make sure your next visit is even better. Stay warm!
   

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4. R

   Ryan

   Las Vegas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We made a reservation not knowing we would be seated upstairs where there were no holiday decorations at all. If you want the festive environment, call and make sure you are seated on the main level. The service upstairs was horrible. Likely because they have to go downstairs to get everything. Getting the drinks took forever. The table next to us got their food and still had never received their drinks. They were out of both of the drinks that we wanted. The food other than that was good. The only reason we stayed was because our kids wanted the shakes.
   

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5. M

   Mayra

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Hostess was not friendly at all, our server luckily was very nice but she was busy taking care of other tables. Food came out and the burger was mediocre, the bun was super dry almost as if it was old. Ordered the birthday cake it was ok, the cookie that came on top was very hard. There was nothing special to this place.
   

   JoJo's ShakeBAR - River NorthResponded today

   Thank you for sharing your feedback, and we’re truly sorry to hear that your experience didn’t meet your expectations. We take all reviews seriously and will address the concerns you mentioned with our team. It's great to hear that your server was friendly, but we sincerely apologize for the lack of warmth from our hostess and for the issues with your food. Our goal is to provide a fun, welcoming atmosphere with delicious food, and we’re sorry that we missed the mark. We truly appreciate your comments and hope you'll consider giving us another chance to deliver a better experience in the future.
   

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6. L

   Lindsey

   Indiana

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was incredible for my husband and I and our 3 kids ages 7 and under! Food/drink came out so quickly and was beyond delicious. Def recommend the onion ring tower! Hot chocolate was so good.
   

   JoJo's ShakeBAR - River NorthResponded today

   Thank you so much for the fantastic review! We’re so happy to hear that you and your family had a great time at JoJo's shakeBAR! It’s wonderful to know that the food and drinks hit the mark, and we’re glad you enjoyed the onion ring tower and hot chocolate. We can’t wait to welcome you all back for another fun experience!
   

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7. M

   Melissa

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 5

   We went to JoJo's last year and had a great experience. We mostly enjoyed it this year as well but the food is average. Portions are small. We did really enjoy JoJo's loaded fries and the mozzarella sticks. The mini hot dogs were just okay. The shakes were wonderful. I'd recommend simply going for shakes and the experience and skipping on the food. Prepare accordingly though and bring warm coats because the outside pop-up is definitely a bit cold. Service wasn't terrible, but lacked attentiveness and forgot some of the food. We still enjoyed it this year, but may try something new next year.
   

   JoJo's ShakeBAR - River NorthResponded today

   Hi there, Thank you for taking the time to share your feedback! We're so glad to hear you enjoyed the shakes and had a great time overall. We also appreciate your thoughts on the food and service — we’re always looking for ways to improve, and we'll certainly take your comments into account as we continue to evolve. We're happy to know that you loved the loaded fries and mozzarella sticks, and we’ll be sure to pass your feedback along to our team. As for the cold weather, we totally understand and recommend dressing warmly for those outdoor pop-up days! We hope to see you again next year and offer you another memorable experience.
   

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8. A

   Aleya

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Very impersonal and tip is applied automatically. Great ambiance and holiday themed cocoa and shakes.
   

   JoJo's ShakeBAR - River NorthResponded today

   Thank you for sharing your feedback! We're so glad you enjoyed the ambiance and our holiday-themed cocoa and shakes. We appreciate your thoughts about the automatic tip, and we'll be sure to take it into consideration as we continue to improve our guest experience. We hope to welcome you back soon for more festive fun!
   

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9. K

   Kelley

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fun atmosphere and good food! The holiday pop up was lovely🎅
   

   JoJo's ShakeBAR - River NorthResponded today

   Kelley, Thank you so much for the kind words! We're thrilled you enjoyed the fun atmosphere and delicious food during our holiday pop-up! We hope to see you again soon to continue the festive fun!
   

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10. K

    Kemorra

    Chicago

    1 review

    4.0

    1 review

    Dined 2 days ago

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    when i first came i immediately got seated my food came fast which i loved but a problem was my wrap it was cold when i first got it and i asked my waiter for a vanilla add oreo shake and i only got a vanilla shake and when i tasted my oreos it was very steal and not pleasing at all.
    

    JoJo's ShakeBAR - River NorthResponded today

    Hi there! Thanks so much for sharing your feedback. We're thrilled to hear that you enjoyed the fast service, but we're sorry to hear about the issues with your wrap and shake. That’s definitely not the experience we want you to have. We’ll be sure to address this with our kitchen and shake team to ensure everything is up to standard. If you decide to give us another try, please don’t hesitate to let us know right away if something isn't right — we’d love to make it right for you. We hope to see you again soon!
    

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