JoJo's ShakeBAR - River North

Review summary

1. K

   Kristen

   New York City

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   This was our second time going to Jojo’s ShakeBAR - River North. The atmosphere and drinks are very “instagrammable”, but we continue to be disappointed by the food quality and service. We ate outside in the festive tent, which, was fun. But we only ordered two things (hot chocolate and a milk shake). The hot chocolate came quickly, but was lukewarm at best. We actually finished the hot chocolate and were still waiting for the milkshake to come. The flavor of our items was just “okay”. Nothing to get too excited about. The condition of the inside of the restaurant and the bathrooms in particular were very “unattended/shady bar.” Total sketch. Very disappointed. Not giving this place another chance.
   

   JoJo's ShakeBAR - River NorthResponded today

   Dear Kristen, Thank you for sharing your feedback. We’re sorry to hear your visit didn’t meet expectations. While we’re glad you enjoyed the Winter Wonderland atmosphere, we apologize for the delays and lukewarm hot chocolate, as well as the condition of the restaurant and restrooms. These concerns are being addressed with our team to ensure improvements. We’d love the chance to make it right. Please contact us so we can assist with your next visit. Thank you again for helping us improve.
   

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2. M

   Melissa

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great milk shakes and food. Would recommend. It’s worth the trip
   

   JoJo's ShakeBAR - River NorthResponded today

   Hey Melissa, We're thrilled to hear that you enjoyed our milk shakes and food at JoJo's ShakeBAR - River North! It's wonderful to know that you found our offerings worth the trip. Your high ratings for our food, service, and value are truly appreciated. We strive to provide our guests with the best dining experience possible, and your feedback is a testament to that. We look forward to welcoming you back soon! Best regards, The Management Team
   

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3. A

   Ann

   VIP

   Houston

   12 reviews

   1.0

   12 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Server finally showed up - ordered SOUP - and he never came back. We waited 30 minutes and left.
   

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4. C

   Chad

   VIP

   Tampa

   5 reviews

   1.0

   5 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   What a joke! This place is absolutely horrible. Food was horrendous. I have nothing to say positive about this place, don’t waste your time. AND, don’t be fooled that this is some great holiday place to eat. Poor in every aspect
   

   JoJo's ShakeBAR - River NorthResponded today

   Thanks for visiting us, Chad. We're really sorry to hear about your experience at JoJo's ShakeBAR - River North. It's clear from your feedback that we didn't meet your expectations, and for that, we apologize. We take pride in our food and service, and we're disappointed to hear that we fell short during your visit. Your feedback is important to us, and we will certainly use it to improve. We hope you'll give us another chance to make it right.
   

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5. R

   Roshawna

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   The outside space was cold, wet and very breezy. We have dined in colder temps in the tent and never had to wear coats and hats to eat until today. When asked to dine inside we were told it was no seating but when i went to the bar area there were 12 tables open. I will not recommend JoJo’s tent setup.
   

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Hi Roshawna, Thank you for your feedback! We’re sorry to hear that the outdoor seating experience wasn’t comfortable for you. We strive to provide a cozy and enjoyable atmosphere, and it seems we missed the mark during your visit. We will be looking into the heating situation and seating availability to ensure a better experience for our guests in the future. We appreciate your understanding and hope you’ll give us another chance to provide you with a more comfortable and enjoyable visit next time.
   

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6. B

   Becky

   Chicago

   15 reviews

   2.0

   15 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Did not actually eat here as we left before ordering. Originally had made reservations inside not realizing that the winter wonderland experience was outdoor only. There were quite a few tables open outside but when I originally asked to move seats I was told there would be more people coming for reservations. I checked the open table app and it showed lots of open reservations for both indoor & outdoor so again asked to be moved. They placed us at a metal high top table that was broken. We were told it was the only available spot (there were at least 4 open tables around us). The floor was soaking wet from the rain, there were birds eating food all around us, it was cold and the table was incredibly uncomfortable due to it being broken. So we left before ordering anything. So disappointing.
   

   JoJo's ShakeBAR - River NorthResponded today

   Dear Becky, Thank you for sharing your experience. We’re truly sorry to hear about the challenges during your visit. We regret the confusion and inconvenience you faced with seating and the condition of your table. Your feedback is invaluable and will be shared with our team to ensure better accommodations and communication moving forward. We hope you’ll consider giving us another chance in the future to provide a more enjoyable experience.
   

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7. J

   Jeni

   VIP

   Chicago

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   We had reservations outside in the tent experience as we have the last 3 years, as we checked in, a gentleman (host mgr maybe?) was scolding the waitress in front of customers for seating a family at 305, and told her ‘now you have one at 304-she them there’ so we went and sat where a pleasant host gentleman shared we were right by the heater- ‘a great seat’. As we sat we realized it was very very breezy and cold, and that heater wasn’t on. We asked our nice waitress to have it turned on, or if we could move to one of the center tables (6 of them open at this time), she came back and said she was told no, she can’t move us as those are for other reservations- we sat there freezing and miserable, and didn’t order it normal drinks and stay and enjoy the ambience as we watched more tables free up as well as the ones that remained open the entire time we were there. This is the 2nd year in a row we had a negative experience with staff/mgt and just thought it happens, no need to never go again. However, after today we won’t be back. Our kids love it and so do we, but the service is just unacceptable.
   

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8. M

   Michael

   Cleveland

   13 reviews

   1.0

   13 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   It was very loud, our server didn’t listen to our order very well. Was served the wrong food, never given refills, never got correct food.
   

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9. J

   JuliAnn

   San Antonio

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   I think it was decorated more last year when I visited. Still a cute experience
   

   • 

   JoJo's ShakeBAR - River NorthResponded 1 day ago

   Thanks for visiting us, JuliAnn! We're thrilled to hear that you still found our decor attractive and enjoyed the experience. We're always striving to improve and your feedback is valuable to us. We hope to see you again at JoJo's ShakeBAR - River North.
   

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10. O

    Oscar

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 4

    Everything was very good, delicious food, good service. Two negative points, we were 4 adults and a 3-year-old baby and they gave us a table of 4, they also asked us for the table, and we still wanted to continue consuming
    

    JoJo's ShakeBAR - River NorthResponded 1 day ago

    Oscar, Thank you for your feedback! We’re so glad to hear you enjoyed the food and service. We sincerely apologize for the inconvenience with the table seating. We understand how important it is to feel comfortable during your visit, and we appreciate your patience. We’ll definitely take your comments into account to improve our experience for all guests. We hope to welcome you back soon!
    

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