JoJo's ShakeBAR - Scottsdale

JoJo's ShakeBAR - Scottsdale reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cassi

   Phoenix2 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Worst experience! The service was absolutely terrible. We were ignored the majority of our visit and were there for 3 hours!!!! I paid a lot of money for this experience for my family and forced to pay a 20% gratuity on 2 separate bills for the worst service I have ever had. To just sit there and watch every table around you be taken care of. Tables coming in after you and leaving before you. While we just sat there watching our sever walk by us multiple times and not even acknowledging our existence. Our drinks sat at the bar for a good 15 minutes before someone even thought to bring them over . Our milkshake sat at the milkshake bar and we’re melting before we even got them. I had to remind our server I paid for this experience at least a dozen times. It took asking our server and 2 other employees before we got any help in getting our stupid eggs. Then the cherry on top the server tried to charge me for 2 more people we didn’t ever have. I had to prove to him that I paid for the 6 I had. Ignored and then accused! Worst experience! Saddest part I have been to JoJo before and didn’t have this experience and that is why I brought my family. HUGE mistake and I won’t be returning.
   

   JoJo's ShakeBAR - ScottsdaleResponded today

   Hi Cassi, We’re truly sorry to hear about your recent experience—it’s incredibly disappointing to know we let you and your family down, especially after you chose to return and share JoJo’s with them. That means a lot, and we hate that it didn’t live up to what it should’ve been. What you described is not the level of service we stand for. Being ignored, delayed, and then not listened to is completely unacceptable. We take your feedback seriously and are addressing this with our team to ensure it doesn’t happen again. We’d love the chance to connect with you directly and make this right. Thank you for taking the time to share this—we value your honesty and are committed to doing better.
   

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2. J

   Joanne VIP

   Detroit4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Decor is somewhat inappropriate for kids yet it is supposed to be for kids… restroom decor is not appropriate… this place can’t decide who they are trying to attract there. Service was fair although they tried Won’t go back
   

   JoJo's ShakeBAR - ScottsdaleResponded 2 days ago

   Thank you for your honest feedback—it’s truly appreciated. We’re sorry to hear that the decor and overall vibe didn’t align with your expectations. We aim to create a playful, nostalgic space that’s fun for all ages, but it’s clear we may have missed the mark in your experience. We also understand that the restrooms and certain design choices may not have felt family-friendly, and that’s something we’ll definitely take a closer look at. It’s important to us that every guest—especially families—feels comfortable and welcome. Thank you again for sharing your thoughts. We’re always working to improve, and your input helps guide that process.
   

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3. MW

   MaryW

   Los Angeles4 reviews

   3.0

   Dined on March 17, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Food was mediocre at best, but shake was AMAZING! Went in for a friend’s bday. Cute place, but help needed in the food dept for sure!
   

   JoJo's ShakeBAR - ScottsdaleResponded on March 18, 2025

   Thank you for your feedback! We're so happy to hear you loved the shake and enjoyed the atmosphere! We’re sorry the food didn’t meet your expectations, but we truly appreciate your thoughts as we strive to improve every aspect of the experience. We hope you’ll give us another chance to wow you with both the food and the shakes next time!
   

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4. OT

   OpenTable Diner VIP

   Phoenix3 reviews

   2.0

   Dined on March 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Menus were sticky as was the table we sat at. Bathrooms were not well kept and attention was overdue. Soft pretzel appetizer came cold but thankfully kitchen replaced with a fresh hot one. Entrees were all good and satisfying. It was my birthday which I had indicated on the reservation but staff never made mention of it. Our waitress failed to enter my shake order and forgot about it so I left disappointed as that was my birthday treat. Gratuity was included because we were a party of 6, but I felt like the experience wasn’t deserving.
   

   JoJo's ShakeBAR - ScottsdaleResponded on March 20, 2025

   Hi, Thank you for sharing your feedback with us. We’re truly sorry that your birthday celebration didn’t go as smoothly as it should have. It’s disappointing to hear that the atmosphere and service didn’t meet your expectations, especially when it comes to your shake order and the lack of recognition for your special day. We sincerely apologize for the inconvenience caused by the sticky menus and table, as well as the missed details around your birthday and shake order. Your experience is not reflective of the high standards we strive to maintain, and we’re addressing these issues with our team to ensure they don’t happen again. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance to make it right.
   

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5. OT

   OpenTable Diner VIP

   San Diego6 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the vibe, great service and great food! Dom was amazing!
   

   JoJo's ShakeBAR - ScottsdaleResponded on March 3, 2025

   Hi, Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you loved the vibe, service, and food at JoJo's ShakeBAR - Scottsdale. It's always our goal to provide a great dining experience for our guests. We appreciate your support and look forward to welcoming you back soon!
   

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6. K

   Kejuana

   Phoenix3 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and everyone was friendly and professional.
   

   JoJo's ShakeBAR - ScottsdaleResponded on February 21, 2025

   Thanks for visiting us, Kejuana! We're thrilled to hear that you enjoyed your dining experience at JoJo's ShakeBAR - Scottsdale. It's great to know that our food and staff made your visit memorable. We strive to provide our guests with friendly, professional service and it's always rewarding to hear when we've succeeded. We appreciate your kind words and look forward to serving you again soon! JoJo's ShakeBAR - Scottsdale Management Team
   

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7. j

   jenn

   Hawaii3 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Fun place to go. food is mid. Shakes were good. Kids liked it
   

   JoJo's ShakeBAR - ScottsdaleResponded on February 17, 2025

   Thank you for sharing your thoughts! We're glad to hear that you had fun and that the shakes were a hit with the kids. Hope to see you again soon!
   

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8. A

   Alexis

   Phoenix1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 5

   I did the fond of u experience for Valentine’s Day it was a waste of money I wouldn’t recommend doing that. Maybe for just dining there in general the place would be great but the package just wasn’t worth it. We did go on Valentine’s Day but they were short staffed only 3 servers it seemed. The shakes are huge which was good but the taste wasn’t anything to brag about.
   

   JoJo's ShakeBAR - ScottsdaleResponded on February 17, 2025

   Thank you for sharing your feedback with us. We’re sorry to hear that the Fond of U experience didn’t meet your expectations, especially on such a special day. We truly appreciate your input about the staff and shakes, and we’ll make sure to address the concerns about the package and the quality of the shakes. We understand how important these experiences are, and we want to ensure every guest leaves happy. We hope you’ll give us another chance to provide the great dining experience we strive for!
   

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9. N

   Nicole

   Phoenix1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   The people here are very friendly and took extremely good care of me and my family. I would definitely recommend this place to anyone looking for an amazing and light atmosphere.
   

   JoJo's ShakeBAR - ScottsdaleResponded on February 17, 2025

   Thank you so much for your kind words! We're thrilled to hear that you and your family had a great experience with us. We love creating a fun and welcoming atmosphere for all our guests. We can't wait to welcome you back again soon!
   

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10. T

    Thomas

    Seattle1 review

    3.0

    Dined on February 14, 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    Lasagna was great. Spinach dip was mediocre. Mac and Cheese wasn’t worth it sadly.. the drinks were the best part of the meal. The fondu was very small for two but it was a great ending. The polaroid wasn’t available either for our vday special which was inconvenient. Ambience was lovely and the outside heaters were amazing. Great service.
    

    JoJo's ShakeBAR - ScottsdaleResponded on February 17, 2025

    Thank you so much for your feedback! We're glad you enjoyed the lasagna, drinks, and ambiance, as well as the outdoor heaters. We apologize for the issues you had with the spinach dip, mac and cheese, and the fondue size, as well as the inconvenience with the Polaroid for the V-Day special. We’ll make sure to pass along your feedback to our kitchen team to improve those dishes. We're so glad the service was a highlight, and we hope you'll consider giving us another chance in the future. Your experience matters to us!
    

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