Juliet Italian Kitchen - Georgetown

Review summary

1. B

   BAILEY

   Austin

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had THE best experience with Juliet’s Italian. I have eaten at the other locations and this was my first time eating at the Georgetown one. The server Nate and the bartender steven were both next level best customer service at a restaurant I’ve had in a long time. They are professional, engaging and energetic and 5 star upscale service. My sister was in from Houston and was blown away at their hospitality and service. We will be going back- food was sooo good and lasagna and bread are out of this world! My sister got a fettuccine and added shrimp- delish! The upstairs dining area is nice too because you can look out on the square and a ton of natural light. Only negative was music downstairs was not great but we ate upstairs so didn’t have to hear it. Amazing place!!! Ready to go back!
   

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2. A

   Angela

   Austin

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Great place for a date night or special occassion.
   

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3. D

   Donald

   Austin

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Amazing sprouts. Very good service. Great food. First time there.
   

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4. L

   Lauren

   New York City

   1 review

   4.0

   1 review

   Dined on January 12, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had a good experience except my husbands food was cold and over cooked.
   

   Juliet Italian Kitchen - GeorgetownResponded 7 days ago

   Thanks for the review. We're glad to hear that you had a good experience at Juliet Italian Kitchen - Georgetown. We truly appreciate your feedback and hope to provide an even better experience on your next visit. We look forward to serving you again soon.
   

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5. L

   Lisa

   Austin

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious food! The bread, the meatballs, the pasta, all of it. Very good service as well. We will be back!
   

   Juliet Italian Kitchen - GeorgetownResponded on January 12, 2025

   Thanks for visiting us, Lisa! We're thrilled to hear that you enjoyed our food and service. We strive to provide delicious meals and excellent service, and it's great to know we hit the mark for you. We appreciate your positive feedback and look forward to welcoming you back to Juliet Italian Kitchen - Georgetown soon!
   

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6. A

   Angel

   Austin

   1 review

   5.0

   1 review

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a from scratch kitchen and everything, including the pasta is homemade. It was so delicious! My husband and I ate it so fast we barely talked!
   

   Juliet Italian Kitchen - GeorgetownResponded on January 10, 2025

   Thanks for visiting us, Angel! We're thrilled to hear that you and your husband enjoyed our homemade pasta and found it to be delicious. It's wonderful to know that our food made such a positive impression on you! We always strive to provide a top-notch dining experience and your kind words truly make our day. We look forward to serving you again soon at Juliet Italian Kitchen - Georgetown.
   

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7. W

   William

   VIP

   Austin

   12 reviews

   3.0

   12 reviews

   Dined on January 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   New Year's Eve for 4 people with a reservation ..... We were seated upstairs, which we wanted. The staff, however, kept the door to the balcony open since people (wait staff and customers) were constantly going in and out resulting in constant cold air blowing into the inside dining area. We asked them to close the door and they said they couldn't per the manager. We then asked to be moved and we were lucky enough to get out of the main draft. Other guests at multiple tables were talking about how cold it was and never took off their jackets. Even when it was down to only one table being served outside, the door remained open. Wound up with our 3rd choice for our bottle wine because the 1st two were not available. One of our party ordered a steak, which was on his menu, and it was also not available. Another of our party ordered squash ravioli. It was served absolutely swimming in butter. Not only did it look unappetizing, it was not very tasty either. Nor was it hot. The table bread and the Italian salad were the best part of the meal. Other items were not particularly bad, just underwhelming. Wait staff did a good job and were fairly attentive. We have been to Juliet's 3 or 4 times since they reopened. Opinion has been the same each time.
   

   Juliet Italian Kitchen - GeorgetownResponded on January 2, 2025

   Hi William, Thank you for your feedback. We're sorry to hear about the discomfort due to the cold air and the inconvenience of the door. We understand your concern and we will take this into consideration. We're glad to hear that you enjoyed our food and service. We hope you'll give us another chance to provide an even better experience. Best, Juliet's Italian Kitchen - Georgetown Management Team
   

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8. m

   matt

   San Antonio

   1 review

   2.0

   1 review

   Dined on January 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   busy new years night... We had reservations, got there and someone was at our table. We were seated in an area near the bar and it was a black hole of who was supposed to be our wait person. Finally had to go to the bar tender to get service and she said she was our wait person. Service continued to be poor waiting for water and bill. Other patrons on each side had the same issues. This specific area near the bar upstairs was a black hole of service. After conversation with the manager, he did make it right with gift card, but probably wouldn't of come back if it weren't for the gift card.
   

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9. J

   James

   Austin

   13 reviews

   5.0

   13 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Fabulous food and excellent service 👌. Very noisy but well worth the trip.
   

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10. N

    Natasha

    Central Texas

    4 reviews

    3.0

    4 reviews

    Dined on December 29, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Calamari had no salt and I could only taste pepper. Lasagna had no meat, apart from one bit of sausage. The marmalade chicken came with a ton of zucchini, only a little bit of fingerling potatoes and the mushrooms were from a can. The space is cute, but the food is not what it used to be
    

    Juliet Italian Kitchen - GeorgetownResponded on January 2, 2025

    Thanks for the feedback, Natasha! We're sorry to hear that your experience with our calamari and lasagna didn't meet your expectations. We take pride in our food quality and we're disappointed to hear that we fell short this time. We also appreciate your comment about our space, it's something we take pride in. We'll definitely take your comments into consideration as we continuously strive to improve our offerings. We hope you'll give us another chance to impress you in the future. Best, Juliet Italian Kitchen - Georgetown Management Team
    

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