Kai Lounge

Kai Lounge reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tricia

   San Francisco Bay Area5 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and location so close to the pier. The waiter was so attentive and sushi tasted fresh.
   

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2. JS

   JenniferS

   Orange County3 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The sushi was so fresh and the cocktails were delicious! We had the wagyu beef and it was tender and full of flavor. Our server was very attentive to our needs. Great experience over all!
   

   Kai LoungeResponded on May 7, 2025

   Dear Jennifer, thanks for taking the time to share your positive experience. We truly appreciate it! Thank you.
   

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3. P

   Paula

   San Diego4 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and friendly service. The food was a bit pricey but was delicious. I would definitely recommend you try it.
   

   Kai LoungeResponded on May 7, 2025

   Dear Paula, thanks for taking the time to share your positive experience. We truly appreciate it! Thank you.
   

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4. B

   Briahna

   San Diego1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   This place was awesome! Everything was delicious. We made a reservation and had to wait 20 minutes pst our reservation time to be taken to our seats. Granted it was Valentine’s Day so I understand how busy it can get! Once we sat down we ordered and it took over an hour to get our meal. We had a great time but when ordering sushi we did not expect our food to take that long to get to us. Everything tasted great and we were in good company so we did not mind waiting so long for our food, giving them the benefit of the doubt due to the busy night!
   

   Kai LoungeResponded on May 7, 2025

   Dear Briahna, Thank you for the kind words and understanding tone. We are glad you enjoyed the food and ambiance, even with the extended wait on a very busy Valentine’s night. While we aim for better timing, especially with sushi service, we appreciate your patience and are glad you still had a great time. We look forward to welcoming you back on a less hectic evening for an even smoother experience. Warm regards, The KAI Management Team
   

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5. Y

   Yazmin

   Los Angeles1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   On my end I had a bad experience. The only good thing I got out of this was that the oysters were delicious
   

   Kai LoungeResponded on May 7, 2025

   Dear Yazmin, Thank you for joining us and for noting the oysters were delicious. We noticed your overall rating was quite low, but there was limited detail provided. If you are open to sharing more about what went wrong during your visit, we would truly appreciate the insight. It helps us improve and better serve our guests moving forward. Sincerely, The KAI Management Team
   

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6. T

   Tony

   Orange County1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Was here for 2 hours and only ate and drink for 30 minutes total , waited over 40 minutes for service with reservation, and 40 minutes for a check after done
   

   Kai LoungeResponded on May 7, 2025

   Dear Tony, Thank you for sharing your experience. While we are glad you chose to dine with us on Valentine’s Day, it is clear that the wait times did not reflect the level of service we strive for. Holiday evenings can be especially high in volume, but timely and attentive hospitality remains our responsibility. Your feedback has been addressed with our team to prevent this from happening again. We hope you will consider returning on a quieter evening to enjoy the full KAI experience. Sincerely, The KAI Management Team
   

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7. I

   Immanuel

   San Diego1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Reviews about being understaffed were deserved. It took around 15 minutes for our drink order to be taken. Food came out quickly (sashimi only) but the quality was very bad. We ordered toro, salmon, and chu toro. All tasted like they had been frozen and were not fresh at all.
   

   Kai LoungeResponded on May 7, 2025

   Dear Immanuel, Thank you for your feedback. Valentine’s Day brought exceptionally high volume, but that does not excuse delays or compromise on quality. Our fish is sourced fresh, and we will review your comments with the team to ensure standards are upheld. We appreciate you giving us a try. Sincerely, The KAI Management Team
   

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8. G

   Greg VIP

   San Antonio8 reviews

   4.0

   Dined on January 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice restaurant with some great choices for food, we would definitely go back again if were were in the area.
   

   Kai LoungeResponded on May 7, 2025

   Dear Greg, thanks for taking the time to share your positive experience. We truly appreciate it! Thank you.
   

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9. A

   Alisa

   Los Angeles1 review

   1.0

   Dined on December 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The quality of the food was terrible! The sushi was not fresh! Myself and guests that joined me got sick shortly after eating.
   

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10. J

    Jose

    Orange County2 reviews

    3.0

    Dined on December 28, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    Definitely a “for the gram” location. In terms of music and decor the place was awesome. Our server was kind and did his job well. But that is as far as it goes. Food was mediocre at best. If you’re looking for good Japanese Cuisine there are other locations which do a much better job. To the owners and staff, I understand the want and need to differentiate yourselves amongst others in terms of your cuisine. Less is more, keep that in mind.
    

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