Kestrel A Richard Blais Kitchen + Lounge

Review summary

1. S

   Sandy

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Lovely space. Food so mediocre. Shouldn’t never have changed a local barcode restaurant into a high end dining experience. Food so basic and unimpressive. Service was excellent and that’s important. I hope that the resort realizes its mistake and ends this experiment!
   

   Kestrel A Richard Blais Kitchen + LoungeResponded today

   Thanks for visiting us, Sandy. We're glad to hear that you enjoyed the ambiance at Kestrel A Richard Blais Kitchen + Lounge. We're sorry to hear that our food and service didn't meet your expectations. Your feedback is invaluable to us as we strive to improve with each and every visit. We understand your concern about the transition from a local bar to a high-end dining experience and we're sorry if you felt disappointed. We hope you'll give us another chance to impress you in the future. Best Regards, The Management Team
   

   Is this helpful?

2. B

   Bruce

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Marta, our waitress was great. She steered us to some great choices on dinner.Patio was great
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Hello Bruce, We're delighted to hear that you had a great dining experience at Kestrel A Richard Blais Kitchen + Lounge. It's wonderful to know that our team's recommendations were to your liking and that you enjoyed our patio. We always aim to provide a top-notch service, and your feedback lets us know we're doing our job well. Thank you for your kind words and we look forward to serving you again soon! Best, Pennelope Wright
   

   Is this helpful?

3. L

   Larry

   VIP

   Palm Springs

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Michell was excellent as our server - she is one reason we come back.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Hello Larry, We're thrilled to hear that you had an excellent experience at Kestrel A Richard Blais Kitchen + Lounge! It's always a pleasure to know that our team's efforts to provide excellent service are appreciated. We're glad that Michell's excellent service made your visit memorable. We look forward to your next visit. Best, Pennelope Wright
   

   Is this helpful?

4. B

   Barbara

   VIP

   Palm Springs

   164 reviews

   5.0

   164 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   AMAZING FOOD AND SERVICE! Beautiful remodel. Great menu. Outstanding service by server, busboy and hosts!!! Even valet terrific. Just can’t wait to go back!!!!
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Thanks for the review, Barbara! We're thrilled to hear that you enjoyed our remodel, food, and service. It's always a joy to know that our team has provided outstanding service. We can't wait to welcome you back to Kestrel A Richard Blais Kitchen + Lounge. Best regards, Kestrel A Richard Blais Kitchen + Lounge Management Team
   

   Is this helpful?

5. A

   Allen

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Kestrel has the best venue in the Coachella Valley. The views are spectacular and the valet service is great. We had the Sea Bass and it was excellent.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Thank you for your thoughtful feedback! We’re glad to hear you enjoyed the food and the efforts of the wait staff. We truly appreciate your support for the restaurant and the community. We also understand your concerns about the reservation timing and the Indian Wells discount, and we’ll be sure to take your suggestions into consideration. Your input is invaluable as we strive to create the best possible experience for all our guests! Kind Regards, Pennelope Wright
   

   Is this helpful?

6. K

   Karen

   New York City

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food was fantastic, but the service was abysmal. Granted, it was Valentine’s Day, so it was very busy. But we were barely checked on at our table, it took us 35 minutes once we ordered to receive our first course, we had to ask for water refills several times, and they entirely missed one of the items on my plate. They said they would check on it, and I never heard another word about it. My husband has a nut allergy, so we asked if there were nuts on the salad on his plate, and it took 15 minutes to receive an answer. Again, the food was amazing and delicious, but they really need to work out the service aspect. On a special night, we felt ignored and unimportant.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Hey Karen, Thank you for taking the time to share your experience at Kestrel A Richard Blais Kitchen + Lounge. We're thrilled to hear that you enjoyed our food, but we're sorry to hear about the service issues you experienced on Valentine's Day. We understand how important it is to have attentive and friendly service, especially on busy nights like this. We apologize for the oversight with your plate and the delay in response regarding your husband's allergy. We appreciate your feedback and will certainly address these issues to improve our service moving forward. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Pennelope Wright
   

   Is this helpful?

7. S

   Susan

   Seattle

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   They outrageously over booked for Valentine’s day. Patrons with reservations were greeted with 30-45 minute waits. we finally found a seat at the bar. After a very long time we finally got drinks. We never were approached to give us a table, even though we had a reservation, we finally ordered a little bar food. It was an insane night, patrons and staff alike had a horrible experience. I’ve never experienced anything like it at a nice restaurant. They even had a pre-fixe menu for the night. We were told that they planned to turn all the tables each hour. On a special night and with that four course menu that never could have happened
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   We truly appreciate your feedback, and we’re sorry to hear about your experience on Valentine’s Day. We understand how frustrating long waits can be, especially with a reservation. Your comments about the overbooking and the timing of the pre-fixe menu are noted, and we will work on improving these areas for future events. Thank you for sharing your thoughts, and we hope to have the opportunity to provide a better experience next time. Kind Regards, Pennelope Wright
   

   Is this helpful?

8. D

   Daniel

   Los Angeles

   14 reviews

   2.0

   14 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   We went on Valentine’s Day with a 6:45 reservation. We arrived promptly and were told it was a half hour wait. The wife was not happy … 30 minutes later it was another 20 minutes. They had empty table but not enough servers. The staff did the best they could but it was somewhat disastrous and no one was happy. The dinner turned out to be fine but nothing special and the mood was ruined. I was really looking forward to it, disappointing.
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Thank you for sharing your feedback. We truly apologize for the delay and any inconvenience caused on Valentine’s Day. We understand how frustrating it can be when expectations are not met, and we appreciate your patience. While we're glad the dinner itself was fine, we're sorry it didn’t live up to your expectations. Your experience is important to us, and we'll be working hard to improve in these areas moving forward. We hope you'll give us another chance to provide a better experience in the future. Sincerely, Pennelope Wright
   

   Is this helpful?

9. M

   Mike

   Denver

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Requested table by Fireplace and followed up 2 days before reservation but still did mot have table reserved for me Service was slow because of Valentine’s dinner
   

   Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

   Hello Mike, We're sorry to hear about your experience at Kestrel A Richard Blais Kitchen + Lounge. We understand that waiting for a table can be frustrating and we apologize for the inconvenience caused. We assure you that the delay was not our intention and we're working to improve our reservation system to avoid such situations in the future. We appreciate your feedback and hope to serve you better on your next visit. Best, Pennelope Wright
   

   Is this helpful?

10. M

    Melissa

    VIP

    Palm Springs

    6 reviews

    1.0

    6 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We had a reservation for 5:45 on Valentine’s Day. By 6:45, no one had come to our table to even take our drink order. We went and grabbed the manager to order, and half an hour later we still didn’t even have a drink. At 7:15 we walked out, alongside many other patrons who had experienced the same thing. The lobby was full of angry patrons. What a disaster.
    

    Kestrel A Richard Blais Kitchen + LoungeResponded 1 day ago

    Hi Melissa, I’m really sorry to hear about your experience on Valentine’s Day. We understand how disappointing this must have been, and we sincerely apologize for the delay in service. Your feedback is valuable, and we’ll use it to improve our operations. We truly hope you’ll give us another chance in the future. Best regards, Pennelope Wright
    

    Is this helpful?