Kiki on the River

Kiki on the River reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Sophie Grace

   Unspecified1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible service RUDE AFFFFFFFFFFFF!!!!!!!!!!!!!!!!!
   

   Is this helpful?

2. S

   Sabrina

   Manitoba2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Took 1.5 hours to get our table. Got a drink at the bar while we waited and the bartender added an additional tip to my bill without my consent. The bills have automatic gratuity high is totally fine but I didn’t give anything ontop of that. Signed the bill and got my CC statement…she added 10% tip. I will be investigating this further.
   

   Is this helpful?

3. A

   Ayreona

   San Diego1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Had a reservation, arrived on time and took almost 2 hours to be seat, we ended up leaving. While waiting there was absolutely no where to stand and we kept being told to move everywhere we tried to stand.
   

   Is this helpful?

4. K

   Karson

   Detroit / Eastern Michigan1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Customer service was not great we got there at 430 and ordered our food at 520 and did not receive our food till 604. The table next to us got their food within 30 minutes. Also was my bday dinner and they didn’t say happy bday or sing me happy bday. Has very high expectations and they did not succeed what I thought it would. I don’t know if it was because we were freshly 21 and still young or what it was. Also they tried to give us a 300 dollar bill that was someone else’s and almost got away with it.
   

   Kiki on the RiverResponded 3 days ago

   Dear Guest, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit didn’t reflect the celebration and service you deserved, especially for such a special occasion like your birthday. We deeply regret the delay in receiving your food, the oversight in recognizing your celebration, and the confusion with the bill. None of these experiences reflect the level of hospitality we aim to provide at Kiki on the River. We would appreciate the opportunity to make this right. Please feel free to reach out to us directly, so we can personally apologize and see how we might turn this experience around. Wishing you a happy belated birthday and hoping to regain your trust. Warm regards, Kiki on the River
   

   Is this helpful?

5. S

   Sabrina VIP

   New York City2 reviews

   1.0

   Dined on May 12, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Corrupt establishment!! I booked this reservation over a month ago and I chose this restaurant to celeberate my 21 birthday with my best friends. I waited an hour and the staff was incredibly dismissive and disrespectful. From the bouncers to the front desk to the people working at the bar. The place was past capacity and honestly a safety hazard with staff pushing past you and screaming on your face to move even there is no where to go. The wait was so long that my friends and I had to leave. They kept on repeating that they would seat us in 5 minutes and that the table was closing out but they were giving up our table to other parties and never planned to seat us. I would NEVER recommend anyone to go here. I’m honestly grateful they were so rude so I didn’t have to spend my money here. I also went up to the bar to order a plain margarita while I waited an hour and they charged me 38 dollars knowing to use the most expensive tequila to take my money. I have NEVER heard of a 38 dollar margarita even at the most expensive restaurants I’ve been too (in reference a margarita at Carbone is 22 dollars). This place is absurd and a scam. I saw them seating many groups of white people but when it came to black girls my friends and other groups were left waiting outside. Honestly I feel like I should be compensated for even spending money on an Uber to this place.
   

   3 people found this helpful

6. J

   Jeremy

   Indiana7 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Had a great time celebrating a birthday! Kiki is a great experience and party afterward. Would definitely recommend making a late reservation and staying for the party afterward!
   

   Kiki on the RiverResponded on May 14, 2025

   Dear Jeremy, Thank you for choosing Kiki on the River to celebrate your birthday! We're thrilled to hear that you had a great time and that we could make your birthday celebration a memorable one. We're glad you enjoyed the food and service. We appreciate your high recommendation to make a late reservation and stay for the party afterward! We look forward to serving you again on your next visit. Best regards, KIKI TEAM
   

   Is this helpful?

7. S

   Shardae

   Philadelphia10 reviews

   4.0

   Dined on May 11, 2025

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great vibes and service Food was ok Very energetic had a great time Drinks was good
   

   Kiki on the RiverResponded on May 14, 2025

   Dear Shardae, Thanks for visiting us, Shardae! We're thrilled to hear that you had a great time at Kiki on the River. We always strive to create a vibrant and energetic atmosphere for our guests. We appreciate your feedback on our food and we're sorry to hear that it didn't meet your expectations. We'll definitely take your comments into consideration as we continually strive to improve. We're glad that you enjoyed our drinks and service. We hope to see you again soon! Have a wonderful day ! Warmest Regards, The Kiki On The River Team
   

   Is this helpful?

8. s

   samantha

   Houston4 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Kiki has a piece of my heart. They are always consistent with food, service, and ambience.
   

   Is this helpful?

9. A

   Ava

   Las Vegas1 review

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a blast but very pricey. $50+ per plate of food and drinks $20+ dollars each. But it was such a party and a great time, tons of dancing and fun.
   

   Is this helpful?

10. s

    sam VIP

    Miami - Dade23 reviews

    1.0

    Dined on May 9, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    This establishment provides inadequate customer service and presented a bill of $1700 USD. Upon requesting my credit card, they did not have a machine readily available at the table. Subsequently, they requested my ID, to which I clearly stated my refusal to provide such personal information. It appears that this establishment may be engaging in unauthorized use of credit and ID information for illicit purposes. I advise exercising caution and vigilance in your dealings with them. The security measures in place and the behavior of the manager raise concerns. I am considering involving the authorities due to suspected fraudulent activities. It is advisable to avoid this establishment due to potential fraudulent behavior.
    

    Kiki on the RiverResponded 4 days ago

    Dear Sam, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. We strive to provide an enjoyable dining experience for all our guests, and it seems we fell short during your visit. We would like to address your concerns and ensure that such an experience does not happen again. Please contact us via email so we can discuss this further and work towards a resolution. We appreciate your feedback as it helps us improve. We hope you will give us another chance to provide you with the exceptional dining experience we are known for. Warm regards, Kiki on the River
    

    Is this helpful?