Kings Head

Kings Head reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mark

   Norfolk/Suffolk1 review

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good, but bit disappointed, had Sunday roast. Paid exotra for the three meat, but there was less meat on my plate than on my wifes standard roast
   

   Kings HeadResponded 4 days ago

   Thank you for your review Mark. The points raised have been taken on board.
   

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2. C

   Carol

   Norfolk/Suffolk1 review

   4.0

   Dined on April 12, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Nice local pub which we hadn’t visited before but is dog friendly so perfect for our guests. Daisy, our server, was very attentive but we visited on a Saturday evening and it became busy and it was hard to get her attention, however the plus side is that we were not rushed despite it being busy.
   

   Kings HeadResponded 4 days ago

   Thank you so much Carol. It's really kind of you to take the time to leave such a positive review
   

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3. N

   Natasha

   Cambridge2 reviews

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Extremely disappointing! We arrived to be told there was a 45 minute wait for food. When we went to bar we were then told that the kitchen wasn’t taking anymore order at the moment. We ordered some drinks and were assured that they would take our order shortly. Few minutes later, another staff member came over to say there was no more Sunday roasts and would we like to order from another menu! Considering we had pre-booked a table for Sunday lunch at 2pm! As said extremely disappointing to be told they had nothing left and that they had trouble with their food supplier. Given how busy the pub was (both inside and out) seams more likely that they had allowed too many walk ins. No offer of discount or free drink for the trouble.
   

   Kings HeadResponded on April 13, 2025

   We are so sorry that your experience was way below our intended standard. We have been recruiting intensely over the last few weeks to ensure that our procedures are honed and excellent service is received by every one of our guests.
   

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4. j

   jean

   Nottingham2 reviews

   1.0

   Dined on March 31, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Yet another disaster arrived only to be told that they hadn’t got Some item's on the menu It was more redacted then a Mi5 document !,,
   

   Kings HeadResponded on April 13, 2025

   Many thanks for your constructive comments. We have produced our new menu which is available now. We hope that next time you visit you will have a much more enjoyable, professional service.
   

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5. w

   wendy-ann

   Norfolk/Suffolk1 review

   4.0

   Dined on March 22, 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Had to wait 45mins for our food. Cutlery was dirty, food was nice but sausage and mash could of been alot warmer than it was sausages were bland could of been better quality. Otherwise staff were helpful polite and friendly even though they were really busy.
   

   Kings HeadResponded on April 1, 2025

   Dear Wendy-Ann, Thank you for your feedback. We're pleased to hear you found our staff helpful and friendly. We apologise for the wait and the issues with your meal. Your comments about the cutlery and food temperature have been noted and will be addressed with our team. We hope to provide a better experience on your next visit. Best regards, The Kings Head Team
   

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6. J

   Jane

   Norfolk/Suffolk1 review

   1.0

   Dined on March 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Long wait time, over an hour. Food was poor, not up to standard or as described on the menu (food items missing from the plate). All in all very disappointing to say the least. Member of staff did not charge for a large percentage of the meal. Apparently they had a new chef starting that day…. Cannot recommend ☹️
   

   Kings HeadResponded on April 1, 2025

   Dear Jane, Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience. It's clear we fell short on this occasion, especially with the wait time and the quality of the food. We appreciate your understanding regarding the new chef and will ensure these issues are addressed promptly. We hope you'll consider giving us another chance in the future. Best regards, The Kings Head Team
   

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7. B

   Barbara

   Cambridge7 reviews

   4.0

   Dined on March 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good level of service. Staff friendly and helpful.
   

   Kings HeadResponded on March 20, 2025

   Dear Barbara, Thank you for your kind words and for taking the time to leave a review. We're delighted to hear you found our staff friendly and helpful. We look forward to welcoming you back soon. Best regards, The Kings Head Team
   

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8. E

   Eric

   Cambridge2 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hi. On the day, one chef didn't came but the team managed to be on the top and were absolutely amazing. It has been though for them but they were keeping smiling, always smiling and showing outstanding customer service. Thank to them as it was my birthday and I was with very good friends. I won't be able to say as much I am grateful!!!
   

   Kings HeadResponded on March 15, 2025

   Hi Eric, Thank you so much for your kind words! We're thrilled to hear that our team made your birthday special despite the challenges. Your appreciation means the world to us, and we'll be sure to pass on your gratitude to the staff. We look forward to welcoming you back soon! Best wishes, The Kings Head Team
   

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9. N

   Nicholas

   London1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good food and good prices. Recommend the sticky toffee pudding dessert
   

   Kings HeadResponded on February 24, 2025

   Hi Nicholas, Thank you for your lovely review! We're delighted to hear you enjoyed our food and found the prices reasonable. The sticky toffee pudding is a favourite of ours too. Hope to see you again soon! Best regards, The Kings Head Team
   

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10. D

    Daniel

    Manchester1 review

    5.0

    Dined on February 9, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Staff were amazing. They make it. Could not do enough
    

    Kings HeadResponded on February 19, 2025

    Hi Daniel, Thank you for your lovely review! We're thrilled to hear our staff made your visit special. We look forward to welcoming you back soon. Best regards, The Kings Head Team
    

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