Kitchen 21

Kitchen 21 reviews from people who’ve dined at this restaurant. Based on recent rating.

1. M

   Mark

   Hampshire1 review

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice space, good food and the service was excellent .
   

   Kitchen 21Responded on May 3, 2025

   Hello Mark Thank you for your rating. We are very happy to see that you enjoyed the food and the service during your visit at our restaurant. Looking forward to welcoming you back soon. Kind regards, Kitchen 21 Team
   

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2. D

   Dawn

   London1 review

   5.0

   Dined on March 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Most enjoyable! We had a meal here before an evening at Winchester Science Centre, and it was ideal. Service was efficient and the staff were polite and attentive. We were a party of 8, and all 8 meals came put together (pretty much). The food was fresh, well cooked, and tasty. The menu has a decent selection, and our meals arrived in excellent time. Only shame was that it was very quiet, but then it was early on a Sunday evening. This place deserves a decent amount of custom. Highly recommend.
   

   Kitchen 21Responded on April 7, 2025

   Hello Dawn, Thank you for your feedback. We are very happy to hear that you enjoyed both the food and the service during your visit. It means a lot to us when guests take the time to share such positive feedback. It's what keeps our team motivated and passionate about what we do. We look forward to welcoming you back soon. Kind regards, Kitchen 21 Team
   

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3. K

   Katie

   Hampshire1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Our dinner was lovely it's clean and fresh unfortunately it was ruined by a very rude and moody lady that worked there and in all honesty just because of her it ruined our first valentines meal as husband and wife if staff don't like there jobs then they shouldn't work there
   

   Kitchen 21Responded on February 18, 2025

   Hi Katie, Thank you for your feedback. We’re truly sorry to hear that your experience was impacted by the behavior of a staff member. This is not the level of service we strive to provide, and we sincerely apologize for any disappointment caused on such a special occasion. Please rest assured that we take this matter very seriously and will be investigating it as a priority. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Kind Regards, Kitchen 21 Team
   

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4. K

   Kelly

   Hampshire1 review

   1.0

   Dined on January 25, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We arrived at the restaurant to be seated and was ignored by the two members of staff for a few minutes. We were seated at our table and given menus. We had to ask for our water after 10 minutes which arrived and ordered our drinks. We waited 20 minutes before the drinks arrived. The food came out very quickly and my steak was served on a board. I'm not sure why restaurants stopped using plates as they are a clean and function way to serve food rather than on a chopping board. The pizza came and was undercooked. We would not eat there again and based on the location of the hotel we would not stay there as the only option to have a meal would be the on-site restaurant.
   

   Kitchen 21Responded on February 18, 2025

   Hello Kelly, Thank you for taking the time to share your experience. We sincerely apologize for the delays in service and any disappointment with your meal. This is certainly not the standard we aim to provide, and we truly regret that we fell short during your visit. Your feedback regarding the service and food presentation is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We understand your frustration and hope that this experience won’t deter you from giving us another chance in the future. We would love the opportunity to provide you with a much better dining experience. Kind Regards, Kitchen 21 Team
   

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5. T

   Toby

   Hampshire1 review

   1.0

   Dined on November 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   Our drinks weren’t delivered, I had to collect them from the bar, it took 45 minutes for our food to be served and the starter had a hair in it, the Maine course was cold and the portion size was very small, we thought it was very over priced for what it was.
   

   Kitchen 21Responded on February 18, 2025

   Hi Toby, Thank you for your feedback. We are very sorry to hear about your experience and sincerely apologize for the delays, the issue with your starter, and that your meal did not meet expectations. This is certainly not the standard we strive for, and we completely understand your frustration. Please know that we take your concerns seriously and will be reviewing them with our team to ensure improvements are made. We truly hope this experience doesn’t stop you from returning, as we would love the opportunity to provide you with the quality dining experience you deserve. Kind Regards, Kitchen 21 teamm
   

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6. P

   Paul VIP

   Hertfordshire26 reviews

   5.0

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice atmosphere. Friendly attentive service. Good food.
   

   • 

   Kitchen 21Responded on February 18, 2025

   Hello Paul, Thank you for your review, we shall pass your lovely comments on to the team and hope to see you back soon. Kind Regards, Kitchen 21 team
   

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7. R

   Roy VIP

   London3 reviews

   4.0

   Dined on November 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good hotel restaurant with plenty of space. Efficient and friendly staff.
   

   Kitchen 21Responded on February 18, 2025

   Hi Roy, Thank you for your review and kind comments, we do hope to have you back soon. Kind Regards, Kitchen 21 team
   

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8. J

   Jane

   Hampshire1 review

   3.0

   Dined on November 10, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Went early on Sunday evening. Burger was cold and gnocchi Luke warm. They did redo immediately, but not great.
   

   Kitchen 21Responded on February 18, 2025

   Hello Jane, Thank you for your feedback. We’re truly sorry that your meal wasn’t served at the right temperature and that your experience didn’t meet expectations. While we’re glad our team acted quickly to rectify the issue, we understand that this isn’t the experience you should have had in the first place. We really appreciate you giving us a try and hope this won’t stop you from returning. We’d love the opportunity to provide you with a much better experience next time. Kind Regards, Kitchen 21 team
   

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9. M

   Mel

   Greater Boston1 review

   3.0

   Dined on November 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   We have been staying at the hotel for many years and dined also. The new menu is very expensive in comparison to previous visits. Not sure we will use again in future even though the hotel is very good and well appointed. It’s a shame as dining onsite is very convenient but the prices are not reflective of the food and quality.
   

   Kitchen 21Responded on February 18, 2025

   Hello Mel, Thank you for your loyalty and for sharing your feedback. We’re truly sorry to hear that you were disappointed with the new menu pricing and that it impacted your dining experience with us. We always strive to offer great value alongside quality food, and we regret that we missed the mark for you on this occasion. Your comments are invaluable to us, and we will certainly take them into consideration. We genuinely hope this won’t deter you from dining with us again, as we would love the opportunity to provide you with a much better experience in the future. Kind Regards, Kitchen 21 Team
   

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10. S

    Susan

    Kent2 reviews

    5.0

    Dined on September 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The restaurant was beautiful, the food good and the staff attentive.
    

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