Kona Grill - Desert Ridge

Review summary

1. K

   Karlo

   Phoenix

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Wanted more than supposed to , to be seated. Food didn’t come all in the same time , we were 5, three of us got their food, an the other two had to wait over 30 min, we couldn’t eat the dinner together as a family because of the poor service , had to call the waiter, the. We waited additional 15-20 min, because looks like they didn’t even order it from the first place . Even when the first part of food came in, the burger came in first, the the fries after 10-15 mins, not acceptable and defiantly this is poor service. Spirit options are not in the minute, the waiter had to go and take picture for the whisky options and bring the picture so I can choose something . Drinks came in late even thought it was not that busy . Had gift cards to use, it says the gift card can be used on 1/1/2025, and when we paid, it was that date, yet they couldn’t process it so I-paid cash. Over all the service was not good at all, the as Vegas sushi was terrible, I eat Las Vegas rolls everywhere, this wa the worst, the fish didn’t taste good at all. The service , I believe her name Tee , very nice person. Very kind, didn’t want to leave such review, but for the prices , te service was very poor an I don’t recommend anyone to raise their money to have such service .
   

   Kona Grill - Desert RidgeResponded today

   Hi Karlo, We're sorry to hear about your experience at Kona Grill - Desert Ridge. We apologize for the delay and the mix-up with your orders, and we're disappointed to hear that our service didn't meet your expectations. We also regret that our Vegas sushi didn't impress you. Your feedback is valuable and we will use it to improve our service and food quality. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

   Is this helpful?

   Report
2. N

   Natalia

   Phoenix

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Schuyler was amazing! he went above and beyond for our needs!
   

   Kona Grill - Desert RidgeResponded today

   Hey Natalia, we're overjoyed to hear that you had an amazing experience at Kona Grill - Desert Ridge! It's great to know that our team went above and beyond for your needs. Your kind words mean a lot to us. We're looking forward to your next visit. See you soon!
   

   Is this helpful?

   Report
3. J

   Jeffrey

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good, we had a steak dinner special. 39 bucks for a great salad, a 6oz steak, desert and a glass of wine. Not a bad price. Steak was good, salad great and cheesecake was cheesecake. Server was great, and ambiance was nice. Surprised it wasn't more busy, it should be. S9me of their plates at regular price could be a little pricey though.
   

   Kona Grill - Desert RidgeResponded today

   Hi Jeffrey, Thank you for taking the time to share your experience at Kona Grill - Desert Ridge. We're thrilled to hear that you enjoyed our steak dinner special and found our salad and cheesecake to be great. We're also glad to hear that you found our ambiance to be pleasant. We understand your concern about the price of our plates and appreciate your understanding. We're always striving to provide the best value to our guests and your feedback is valuable to us. We hope to see you again soon for another great dining experience. Best, The Management Team
   

   Is this helpful?

   Report
4. R

   Roxanne

   Hawaii

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for happy hour and had a great experience. Food and drink prices were perfect for the event. We will return!
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Thanks so much for the stars! We are so glad you enjoyed your meal with us at Kona Grill and will be sure to pass on the kudos to our entire team. We look forward to seeing you again soon! - KG Management.
   

   Is this helpful?

   Report
5. V

   Vicki

   VIP

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was very good but our server "T" was outstanding. She had the right amount of checking in and giving time. Her attitude and personality was infectious. The food was good but the service will bring us back and hope to have T again.
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Hello Vicki, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dinner at Kona Grill - Desert Ridge. It's great to know that our team's attitude and personality added to your experience. We're especially glad that you found our food to be good and the service to be outstanding. Your kind words mean a lot to us and we're excited to have you back for another memorable dining experience. See you soon! Best, The Management Team
   

   Is this helpful?

   Report
6. J

   Jenn

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Trying to keep this short and sweet… We will never eat here again! Restaurant is terribly managed and organized, and food quality is very poor. Service from the weight staff sushi, chefs, and hostesses was good. The restaurant overall is just very unorganized and again the food quality is subpar at best. Total waste of money and we still left their hungry! Think of this as like the Applebee’s of sushi -trying to be a regular restaurant on top of that!
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Thanks for the review, Jenn. We're really sorry to hear about your disappointing experience at Kona Grill - Desert Ridge. We take pride in our food quality and organization, and we're sorry to hear that we fell short during your visit. We're glad to hear that you found our service good, but we're truly sorry that you were left unsatisfied. We will take your feedback into account as we strive to improve. We hope you'll give us another chance in the future.
   

   Is this helpful?

   Report
7. A

   Alex

   Los Angeles

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Wait time was atrocious, food was below average .
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Thanks for visiting us, Alex. We're sorry to hear that you had a less than perfect experience at Kona Grill - Desert Ridge. We always strive to provide excellent food and service, and we apologize if we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to serve you better in the future. Best, The Management Team
   

   Is this helpful?

   Report
8. y

   yanna

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was our first time at Kona Grill, we shouldn't have on on Christmas BUT you would think that they would be better prepared since they are open on Christmas. We got there at 8pm with a reservation and got seated within 15 minutes, BUT then waited for literally 1 hr before our food got to our table. When the food came, my husbands steak was warm at best, the potatoes looked like they were scraps from the bottom of a bowl, my son's Wagyu fried rice was cold, meat undercooked almost raw, after bringing this up to the manager he of course apologized and comped our food but still we left hungry since we couldn't eat our dinner. Not a good experience at all. I will say that our young lady server was very sweet and attentive. Kuddos to all the wait staff and hostesses keeping their cool cause that place was a zoo.
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Thanks for the feedback, yanna. We're truly sorry to hear about your experience at Kona Grill - Desert Ridge on Christmas. It's disappointing to know that your meal didn't meet our usual high standards, especially since it was our first visit. We take your comments about the service and food very seriously and will use them to improve. We hope you'll consider giving us another chance to make it right. The Management Team
   

   Is this helpful?

   Report
9. L

   Lesley

   Los Angeles

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Overbooked for Christmas and disappointment! We booked a reservation beforehand and when we arrived, there was a line out the door with other people who also had reservations but were not immediately seated. After speaking with staff, we quickly realized that whoever was in charge of booking reservations overbooked by a wide margin. This led to your kitchen getting two hours behind schedule. We decided to stay largely because our waitress was amazing and was very honest about the situation. We witnessed others, who didn’t have the patience, get up and leave. We heard staff say multiple times that this overbooking was worse last Christmas and is controlled by the owners of Kona Grill. Your company. I plead with you, be better. You can still maintain your profit margins by booking an appropriate amount of reservations on a night like Christmas. I don’t know if this was the result of greed or sheer incompetence but it’s unacceptable. By the time we received our food, the items we received were not what we ordered. Brussels sprouts instead of green beans because the kitchen “ran out.” Again, a lack of preparation that was completely preventable. Your staff at this location are amazing and were incredibly apologetic of a situation you put them in. It’s not fair to them or your customers to be put in that position.
   

   Kona Grill - Desert RidgeResponded 5 days ago

   Hey Lesley, We're really sorry to hear about your experience at Kona Grill - Desert Ridge, especially on such a special occasion as Christmas. We understand how frustrating it must have been to wait in a long line and not be immediately seated. We're also sorry for the misunderstanding about the overbooking, we assure you that we didn't mean to mislead you. We take your feedback seriously and will use it to improve our reservation system and communication. We're glad to hear that our staff was able to handle the situation well and that you found value in your experience. We hope to have the chance to serve you again soon. Best, The Management Team
   

   Is this helpful?

   Report
10. A

    Allen

    Denver

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 2
    3. Service 3
    4. Ambience 2

    Very disappointing experience. We had made an OpenTable reservation for 7:15 on Christmas Day. We were seated in a reasonable time, but were told after we sat down that our food wait would be at least an hour. It ended up being closer to two hours. The restaurant clearly accepted too many reservations for Christmas Day and was unable to accommodate everyone. Multiple tables got up and walked out while we were there. Our server was great and extremely apologetic. We thought that there would be a discount on everyone’s bill, but it wasn’t the case. We left our server a generous tip - since he wasn’t at fault. For a couple of iced teas and entrees, along with our tip, we paid $105 for the lousy experience.
    

    Kona Grill - Desert RidgeResponded 2 days ago

    Thanks for the feedback. We're sorry to hear that you were disappointed with the food selection at Kona Grill - Desert Ridge. We always aim to provide a diverse range of dishes, and it's clear we missed the mark this time. We appreciate your constructive criticism and will certainly use it to improve our menu. We hope to have the chance to serve you again in the future. -KG Management
    

    Is this helpful?

    Report