La Grande Boucherie - Chicago

Review summary

1. OT

   OpenTable Diner

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food wonderful service
   

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2. S

   Stephen

   Chicago

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Total melt down on Christmas night. Arrived on-time but still waited 45-60 minutes for our table. Bar service was unfriendly. Bread, the true test of a restaurant, was so so. Lobster bisque soup tasted like it was out of a can. Couldn't get the temperature of the steak right for the life of them, asked for medium-well, received medium-rare at best and had to send the steak back twice and still awful, they kept trying to reheat the same piece of meat rather than starting over. The medium-well burger was completely raw and cold on the inside and overcooked on the outside. The fries were more like college pub fries, not frites like you would expect at a French Bistro. Trays of dirty dishes behind us. Table only partially set.
   

   La Grande Boucherie - ChicagoResponded today

   Hello Stephen, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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3. J

   Jerald

   Atlanta Metro

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   To be seated you need to wait longer than what they tell you. Horrible
   

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4. M

   Matthew

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Poor reservation management led to us not being seated until 75 minutes after our initial reservation time. The management left the host stand on their own, so there were no periodic updates nor organization. No apologies from management. After being seated we noticed the GM joking with other senior staff, meandering through the kitchen, behind the bar, only once going up to the host stand. I note this because he showed no regard for the customers waiting for their reservation, and made no effort to apologize for the disorganization ruining what should have been a nice Christmas experience. The food was fine, even good. But at this price point there are a multitude of restaurants that would provide a superior level of service, or, at a minimum, not require customers to wait over an hour for their reservation.
   

   La Grande Boucherie - ChicagoResponded today

   Hello Matthew, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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5. d

   daniel

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Xmas dinner, little bit of a wait past our reservation time, but understandable considering how busy they were. Every person in our party of 5 enjoyed every plate, especially the French onion soup, foie gras, and wagyu burger. Service started a little slow, but then proceeded with servers and waiter doting on us. Desserts were amazing, especially cheesecake.
   

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6. S

   Skylar

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   The ambiance is gorgeous. Makes me feel like I am in Paris. The appetizers were very good. But my pork Diane was way too peppery and luke warm . The service was also very slow. The dishes weren’t cleared often or fast despite there being lots of bus people. The wine glasses that we didn’t use were never even cleared. We ended up skipping out on dessert because service was so long. We were there for 2hrs. On top of that the table next to us was having major issues with the service as well.
   

   La Grande Boucherie - ChicagoResponded today

   Hello Skylar, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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7. R

   Russ

   VIP

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   We came for Christmas dinner and it took over 1.5 hours to get our dinner. I understand it was slow because of the holiday but our server did nothing to help our experience. At one point, we asked if we can bring our left over French onion soups to go to which he said “he wouldn’t recommend it” and went on how it was a bad idea. At the end of the day, we paid $17 for the soup and if I wanted to bring it home, I shouldn’t be getting push back on it. Overall, the food is amazing but I wish the service was better.
   

   La Grande Boucherie - ChicagoResponded today

   Hello Russ, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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8. C

   Connor

   Chicago

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food lacked a presence of depth. The soup was not reduced enough and was not seasoned properly. The same was true of the bourguignon, the beef was done well but the sauce was bland under reduced and not seasoned properly.
   

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9. G

   Gail

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a beautiful space! We went for our family’s Christmas dinner, and we will definitely come back soon. All of the food was delicious! Highly recommend!
   

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10. k

    katherine

    Chicago

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Perfect special occasion spot for our family. Arrive early to have a cocktail at the bar before being seated. Everything we ordered was delicious start to finish.
    

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