La Luz Restaurant

Review summary

1. n

   nancy

   Las Vegas

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   The buffet was advertised at $129 per person. It did not say that an automatic 20% gratuity would be added. The food was room temperature, nothing was hot. Disappointing array of the usual Thanksgiving fare, nothing special. All of the pasta was dry. Would not recommend and will definitely not repeat.
   

   La Luz RestaurantResponded today

   Hello Nancy, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the 20% automatic gratuity and apologize for any confusion. Please note that the gratuity was listed on the original flyer, but we understand that this might not have been as clear as it should have been. We also regret that the food did not meet the standards we strive for, as we aim to offer a fresh and enjoyable dining experience. Your comments about the temperature and quality of the dishes are taken seriously, and we will be addressing these issues with our team. We sincerely hope you will consider giving us another chance to provide a better experience in the future.
   

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2. N

   Nicole

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the staff is the kindest! We felt taken care of! I would highly recommend everyone to try there Thanksgiving buffet!
   

   La Luz RestaurantResponded today

   Hey, thanks for the wonderful review! We're thrilled to hear that you enjoyed the food and found our staff to be the kindest. It's always a pleasure to hear when our guests feel taken care of. We're so glad you'd recommend our Thanksgiving buffet! Looking forward to your next visit. Best, The Management Team
   

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3. D

   DA

   Denver

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Thanksgiving buffet was extremely overpriced. $325 for 2 people!!! Shockingly. Great selection of foods. Turkey was dry, prime rib was excellent. Hit or miss on flavor.
   

   La Luz RestaurantResponded today

   Thanks for the feedback. We're glad to hear you enjoyed our selection of foods at La Luz Restaurant, especially the prime rib and turkey. We're sorry to hear that you found the pricing overpriced and the flavor hit or miss. We strive to provide a high-quality dining experience for all our guests and your input helps us do just that. We hope to serve you again soon.
   

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4. F

   Fabrizio

   Naples

   1 review

   vip
   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent brunch for Thanksgiving. Really well done. Great vibe. We had a great time.
   

   • 

   La Luz RestaurantResponded today

   Thanks for the feedback! We're thrilled to hear that you had an excellent brunch experience at La Luz Restaurant. It's wonderful to know that you enjoyed the vibe and the food. We always strive to create a great atmosphere for our guests, so we're glad it resonated with you. We look forward to serving you again for another great brunch on your next visit. Cheers!
   

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5. R

   Rich

   Hawaii

   4 reviews

   2.0

   4 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our server was very friendly but seemed to be very inexperienced. Was a bit awkward - had to school him on protocols. At end of meal he gave us a different table’s check, and the place was not very busy. Food was so-so. Lamb shank didn’t have much taste. My wife ordered a salad with carne arsada as a topper. The carne was so salty neither of us could eat it. Was not a great experience.
   

   La Luz RestaurantResponded today

   Thanks for the review. We're sorry to hear that your experience at La Luz Restaurant didn't meet your expectations. We strive to provide our customers with friendly and efficient service, and it seems we fell short during your visit. We also apologize for the issues with your meal, it's disappointing to hear that it didn't hit the spot. Your feedback is invaluable to us and we'll certainly use it to improve. We hope you'll give us another chance to provide a better experience in the future.
   

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6. A

   Ainsley

   Tucson

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend La Luz. The staff, drinks, food, and environment were all top notch. I’ll without a doubt be back!
   

   La Luz RestaurantResponded on November 21, 2024

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed everything, from our staff to the drinks, food, and ambiance. It's wonderful to know that you had such a great experience, and we can't wait to welcome you back. See you soon! Warm regards, Guisela Salazar
   

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7. G

   Gretchen

   Los Angeles

   12 reviews

   vip
   5.0

   12 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Beautiful setting. Great food. We sat outside by the fireplace. Everyone’s meal was outstanding. Tasty cocktails too.
   

   La Luz RestaurantResponded on November 1, 2024

   Dear Gretchen, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the beautiful setting and found our food and cocktails to be outstanding. Sitting by the fireplace sounds like a perfect choice! We truly appreciate your kind words and would love to welcome you back soon for another enjoyable experience. Best Regards, Guisela Salazar
   

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8. C

   Corey

   Palm Springs

   10 reviews

   4.0

   10 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   The service was horribly slow. We were seated at 7:20 and didn’t get out of there until 9pm. We were only 3 people with two easy entrees (salmon and enchiladas) and a caesar salad plus a dessert. And there were so many empty tables! Perhaps it was an off night? The food was excellent, however.
   

   La Luz RestaurantResponded on November 1, 2024

   Dear Corey, Thank you for taking the time to share your experience with us. We sincerely apologize for the slow service you encountered during your visit. It’s disappointing to hear that you had to wait longer than expected, especially when the restaurant was not busy. We’re glad to hear you enjoyed the food, but we know that service is just as important to a great dining experience. Please know that we’re taking your feedback seriously and will work on improving our efficiency. We appreciate your understanding and hope to welcome you back soon for a much smoother experience. Warm Regards, Guisela Salazar
   

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9. J

   Julia

   Phoenix

   10 reviews

   vip
   5.0

   10 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful five star birthday dinner for a friend. Terrific setting on the patio with a breathtaking view of the Santa Catalinas. Our sever, Dominic, was great. Attentive, knowledgeable, fun. When we called prior to our reservation to inquire about vegan options we were promised the chef would prepare something special for us & sure enuf, chef Jesse came to our table to say he had prepared a special vegetable dish for us. The presentation (wish I could post a picture!), the combination of vegetables & farro, preparation & seasoning were all superb. All in all, from drinks, to appetizer (a mushroom flatbread) to our entrees, to dessert (beignets & ice cream), on a scale of 1 to 10, our entire experience was easily a 15!! Thank you to everyone at La Luz who made it such a special night.
   

   La Luz RestaurantResponded on November 1, 2024

   Dear Julia Thank you so much for your amazing review! We’re thrilled to hear that you and your friend had a wonderful birthday dinner with us. It sounds like the patio setting and breathtaking view of the Santa Catalinas added to the special occasion! We’re glad Dominic provided great service, and it’s wonderful to hear that Chef Jesse went above and beyond to create a special vegan dish for you. We love that you enjoyed every aspect of your meal, from drinks to dessert! Wishing your friend a very happy birthday, and we hope to see you both again soon for another unforgettable experience at La Luz! Warm Regards, Guisela Salazar
   

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10. C

    Caitlyn

    Tucson

    1 review

    5.0

    1 review

    Dined on October 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I recently dined at La Luz for a work lunch, and I can’t say enough good things about our experience! The food was absolutely delicious, and the attentive service made it even better. Our server, Aiden, was fantastic—always cheerful and eager to help, which really enhanced our meal. Managers David and Adam were so friendly and also incredibly helpful. The entire staff was amazing, making us feel welcome and well taken care of.
    

    La Luz RestaurantResponded on November 1, 2024

    Dear Caitlyn, Thank you so much for your wonderful review! We’re delighted to hear you had such a positive experience during your work lunch at La Luz. It’s great to know that you enjoyed the delicious food and that Aiden, along with managers David and Adam, contributed to making your visit special. We truly appreciate your kind words about our staff and are thrilled that you felt so welcome. We would love to have you back soon for another fantastic meal! Warm Regards, Guisela Salazar
    

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