La Vina Manchester Deansgate

Review summary

1. m

   melinda

   London

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The very loud Christmas music on a loop became overbearing after a short while. The very flustered Maitre de told us the he couldn't do everything when we asked where our drinks were after a very long wait. The waitress was overstretched and a kitchen porter bought our food whilst still wearing blue plastic gloves. One dish was missing and when it eventually arrived it was very poor, rushed and all the food was served at just room temperature. Not expensive but will not be visiting again.
   

   Is this helpful?

   Report
2. A

   Ashley

   Cheshire

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   An absolutely fine restaurant to go to. Service was fine and food was fine. But … very noisy music and too loud. It doesn’t know if it is a restaurant or a night club. I judge restaurants as places I’d return to or places I won’t. This is definitely somewhere that I won’t I return to. Again … perfectly fine place but not for me.
   

   La Vina Manchester DeansgateResponded 6 days ago

   Hi Ashley, I am happy to hear the food and service was up to the standards we want everyone to experience. regarding the music we apologise for this our sound system is having a few issues regarding the volume jumping up and down by it self. this is scheduled to be fixed very soon. i hope you will come back again in the future. Regards, Managment team
   

   Is this helpful?

   Report
3. S

   Susan

   Manchester

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food tasted excellent but a bit on the luke warm side Music - too loud - caused a lot of "pardon"s. We asked for the volume to be turned down, which it was for a while then it went up again.. All in all a lovely experience with a couple of minor negs.
   

   La Vina Manchester DeansgateResponded 6 days ago

   Hi Susan, really good to see you had a great experience with us we aim for a great service and food for every person that enters the restaurant. I'm happy that the food tasted excellent but saddened it was to the temperature you would have liked. Regarding the music we are having some issues with the volume as it is jumping up by itself we are scheduled to get this fixed very soon. I hope you come back soon and we can make this a fully positive experience. Regards, Management team
   

   Is this helpful?

   Report
4. V

   Vicky

   Cheshire

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Really disappointing 😞 Slow service and food wasn't what we had experienced in the past. Prices have also gone through the roof!! We won't be returning
   

   La Vina Manchester DeansgateResponded on November 18, 2024

   Hi Vicky, His with great sadness we didn't achieve your expectations, after investigation and checked CCTV, we can affirm that the waiting time was the normal time for a Saturday. Regarding the prices, we just follow the market trends and ours direct competitors. Regards, Managment team
   

   Is this helpful?

   Report
5. j

   james

   London

   22 reviews

   5.0

   22 reviews

   Dined on November 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Delicious food and spot on service and recommendations Nice free dessert for the birthday girl too!
   

   Is this helpful?

   Report
6. D

   Damian

   Manchester

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Terrible service, drinks not served until 30mins after arrival.
   

   La Vina Manchester DeansgateResponded on November 4, 2024

   Good afternoon Damian, Our apologies for the service was up to our standards, hope this will not stop to visit us again and make you have a positive experience. Regards, Management team
   

   Is this helpful?

   Report
7. R

   Richard

   New York City

   1 review

   2.0

   1 review

   Dined on November 2, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food was amazing. Really high quality. But. The staffing levels were all wrong. The greeter was obsessed with making wait staff prep tables for arriving guests, meaning no one was served. 30 minutes before we were served. 45 minutes from arrival for drinks. Over an hour for food. Order wasn't correct, but what we had was amazing. We were compensated, and wait staff when they had a second were really apologetic and embarrassed. Lots of tables left mid service It was 5.30 on a Saturday so hardly the height of the dinneer service time. Can't say if it was like this regularly, it was busy but not full.
   

   La Vina Manchester DeansgateResponded on November 4, 2024

   Good morning Richard, Our apologies for the negative experience regarding the waiting time on food and drinks, after some investigation checking our booking system and consulting the manager and waiters on duty, we confirmed a fully booked restaurant between 5 pm and 6 pm. Don't take this fact as a excuse for your negative experience, we take all the feedback very serious and in a way that we can improve and do better, hope this situation don't stop to visit us and give us the opportunity to prove that was one single not so positive day. Regards, Management team
   

   Is this helpful?

   Report
8. C

   Catherine

   Manchester

   3 reviews

   1.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Front of house dismissive and unhelpful we had booked a table and was seated on a poorly positioned table - we asked if we could move however, he would not seat us elsewhere as “they were all allocated”- it was clear this was not the case as he was giving the tables to those casually calling in. This meant that when four very loud customers sat on the next table, we were unable to conduct a conversation. Just a difficult, moody Basil Fawlty kind of person. Food was ok, price was too high for what we had - very disappointing won’t go again or recommend. There are much better Tapas restaurants in Manchester that deliver great service and food - DONT WASTE YOUR MONEY.
   

   Is this helpful?

   Report
9. L

   Lucy

   Manchester

   1 review

   5.0

   1 review

   Dined on November 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and the staff who looked after us were lovely, will be back again.
   

   La Vina Manchester DeansgateResponded on November 5, 2024

   Good afternoon Lucy, Thank you so much for so positive feedback, im happy to hear you had a lovely experience at our venue. Hoppe to see you soon Lucy. Regards, The Management team
   

   Is this helpful?

   Report
10. B

    Bev

    Manchester

    4 reviews

    5.0

    4 reviews

    Dined on November 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our second time visiting and was everything we remembered from the first time. Good was excellent
    

    La Vina Manchester DeansgateResponded on November 21, 2024

    Hi Bev, Thank you so much for so lovely feedback, hope to see you soon. Regards, Management team
    

    Is this helpful?

    Report