Lao Sze Chuan

Review summary

1. ID

   IrisD

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and atmosphere! The food was excellent. This was my fourth time and they have been consistently good. Returning soon.
   

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2. B

   Bob

   VIP

   Denver

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   High end Chinese restaurant that delivers. Strong history to back up their ongoing success. I look forward to next visit.
   

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3. d

   dan

   VIP

   Phoenix

   18 reviews

   5.0

   18 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a family Christmas Eve celebration in a private room which was perfect for the occasion which included three younger grandsons. The room was perfect and as a bonus included karaoke which we surprisingly used! Such fun! Food was wonderful. We sampled lots of dishes including Peking duck all very good. Josh did a great job with service. Overall a really perfect experience and a reasonable value as well. We will be back in the future!
   

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4. T

   Tanazia

   VIP

   Detroit

   19 reviews

   5.0

   19 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Josh was great! The food was great. Can’t wait to go back!
   

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5. Z

   Zach

   VIP

   Los Angeles

   1 review

   2.0

   1 review

   Dined on December 15, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was our first time here and we were very excited to try their food and were really hoping this could be our new go to Chinese food restaurant that the local area really needs. Service was terrible for a what is suppose to be a nice restaurant. It took 10 minutes to bring us water, we got our dumplings after our entrees, our server never checked on us after we got our food, and we only got our bill after we waited 20 minutes when we flagged down the manager. The manager made the typical apologies and excuses, but he or another manager should have been checking on tables in they know they have inexperienced wait staff.
   

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6. D

   David

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 3

   Our server, Gabel, was absolutely fantastic. However, the overall service score is 100% reflective on how long it took for the bar to get drinks up and ready. We were at our table for 45 minutes, partway through our meal, when the drinks finally arrived. Yes it was worth the wait. The food is absolutely fantastic and I can’t wait to go there again.
   

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7. R

   Richard

   VIP

   Cleveland

   33 reviews

   4.0

   33 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   We arrived and were seated right away. The restaurant is very nice and well lit. The quality and authenticity of the ingredients was excellent! The ingredients and recipes were spot on. Bravo. Soup and appetizers were excellent. We then waited quite a while for the main courses, and when we got them, they were just warm , not hot. Very tasty and great presentation, but after just a few minutes they were stone cold. The runners at times seemed confused as to whose food was who’s, not sure what that was all about.
   

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8. B

   Brian

   VIP

   Cleveland

   20 reviews

   3.0

   20 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   food mixed - need to look carefully at preparation notes - there was high % of deep fried vs stir fried. deep fried we did not think were at all unique or exceptional, just very salty. dumplings, hot and sour soup, cold spicy cucumber appetizer and chili wontons quite good (dumplings excellent). won ton soup uninspired. service was quite good, despite being very busy very pretty restaurant, but was loud (weekend) way overpriced for the uniqueness of the food
   

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9. Y

   Yiping

   Washington DC

   8 reviews

   3.0

   8 reviews

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Beautiful interior, quality food; a bit lacking on the flavor. We had Peking duck, whole fish, and a vegetable dish, all of which were a bit bland. We left full but not quite satisfied. Our server was less to be desired; he hovered and tried three times to take my husband’s soup away when the soup bowl was still half-full. He then, for whatever reason, took the remaining pancakes from the steamer and placed them on the duck plate. We were turned off by that. The server also did not ask if we wanted coffee or tea or dessert. Overall, average food and substandard service.
   

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10. J

    Joy

    VIP

    Cleveland

    8 reviews

    2.0

    8 reviews

    Dined on December 4, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Third time I’ve been here. Never had a problem with service until tonight. Waited a very long time before our server approached our table. Actually had to ask a different server to find ours. Restaurant was fairly empty and we were told they only had 2 servers. Finally Took our drink orders and then we waited a long time to get them… again restaurant was pretty empty. Then took our food order. We both ordered soup. Mine came and hers didn’t. Our main entree arrived before my friend ever got her soup. Ste told them she never received it and They eventually brought it but then her meal was getting cold while set ate her soup. Very disappointed in the service tonight… not sure if the kitchen was the issue or staffing. Not overall disappointing
    

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