Leaf at The Castle Hotel

Leaf at The Castle Hotel reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tom

   Portland15 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Afternoon tea was outstanding. All the items were very tasty. Service and ambience was stellar.
   

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2. N

   Natsuko

   Berkshire1 review

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the Sunday roast menu and they were delicious! They looked beautiful too.
   

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3. S

   Sarah

   Poland1 review

   5.0

   Dined on April 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most delicious afternoon tea I have ever had. Nothing was too much hassle, e.g swapping a sandwich choice. Staff and atmosphere were lovely.
   

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4. V

   Vincent

   Atlantic City12 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and staff were amazing, I highly recommend booking with them if your looking for a quality dish :)
   

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5. A

   Andrew

   Bath1 review

   4.0

   Dined on April 4, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We ordered 4 meals, 3 came correctly one was not, we had to wait 15 minutes for the fourth persons meal which was a bit disappointing.
   

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6. C

   Claire

   Yorkshire1 review

   2.0

   Dined on March 30, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   I wouldn't book here to eat again. We arrived and there seemed to be no staff in the restaurant. One member of staff appeared to be covering all the way through from the reception desk to the our table. We asked them for some drinks which took about 20 to arrive and then again had to prompt for food orders to be taken. There still seemed to be no restaurant staff around. Our food eventually arrived about an hour and a half after we arrived (it was just a cooked breakfast!) without several of the elements. IE 2 of us with the vegetarian breakfast were offered a choice of white or brown toast when we ordered and then none arrived. The food was all fine at this point, a standard breakfast but the service and wait was really disappointing. We had family over from America too.
   

   Leaf at The Castle HotelResponded on March 31, 2025

   Thank you for your feedback. We're sorry to hear about your experience and the delays in service. This is not the standard we strive for, and we’ll be reviewing our processes to improve. We truly appreciate your visit and would love the chance to make it up to you. Please reach out to us directly if you'd consider giving us another try.
   

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7. S

   Shaun

   Hampshire2 reviews

   4.0

   Dined on March 29, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   could not fault the food, hot food served on very hot plates, was a good size 3 course meal. staff were great and helpful and all went down well with a good wine
   

   Leaf at The Castle HotelResponded on April 4, 2025

   Thank you so much for the great review! We are very happy that you have enjoyed your visit and we hope to see you again soon!
   

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8. T

   Tracy

   Buckinghamshire21 reviews

   3.0

   Dined on March 28, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   Staff were lovely. Food was good. Desert never came. Left slightly disappointed but enjoyed what we ate and drank.
   

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9. A

   Amandeep

   London2 reviews

   5.0

   Dined on March 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I treated my sister for her 50th birthday. It was such a lovely experience for her. We were served by wonderful staff who were accommodating and friendly.
   

   Leaf at The Castle HotelResponded on March 31, 2025

   Thank you for your great review! We are so glad your sister loved her afternoon tea and had a wonderful birthday! We hope to see you again soon.
   

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10. H

    Holly

    London2 reviews

    3.0

    Dined on March 8, 2025

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    Friendly service. Easy booking. Nice bathrooms. Good cakes. Good that there is a vegan menu. Pretty expensive for how much you get but this is normal for fancy tea. London would be more expensive still. Disappointing plastic plants everywhere and low level airport style music. A classical playlist would be more appropriate I would say. Overall perfectly pleasant but not memorable.
    

    Leaf at The Castle HotelResponded on March 31, 2025

    Thank you for your feedback! We’re so glad you enjoyed our friendly service, vegan menu, and cakes. We appreciate your thoughts on pricing and ambiance—we’ll certainly take them into consideration as we strive to improve the experience for our guests. We hope to welcome you back again in the future!
    

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