Legal Sea Foods - Copley Place

Review summary

1. J

   Jonathan

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Possibly the worst dining experience of my life; my date and I witnessed a family of mice running freely around the restaurant. When we brought it to the staff’s attention, they responded with no sense of urgency and very little care. We left immediately before finishing our meals, and when we requested the bill, the manager only removed one item from our bill. The most disturbing part about the whole experience was how unbothered the staff seemed to be regarding the situation, indicating that this was not an uncommon occurrence. I was very dissatisfied with the entire experience; the restaurant and likely the entire mall should be evaluated to ensure that they are in compliance with health and safety standards.
   

   Legal Sea Foods - Copley PlaceResponded 3 days ago

   Thanks for the review, Jonathan. We're truly sorry to hear about your experience at Legal Sea Foods - Copley Place. We take all feedback seriously and are disappointed to hear about your sighting of mice. We understand how this could have impacted your dining experience and we sincerely apologize for any discomfort caused. We're taking immediate steps to ensure this does not happen again. We're also disappointed to learn that you felt our staff was unresponsive. We strive to provide the best service and your feedback helps us improve. We hope to have the chance to serve you again and provide a better experience. Best regards, The Management Team
   

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2. A

   Alessandra

   New York City

   5 reviews

   2.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Hostess did not properly greet you The waiter was very nice but so inexperienced The bar we were told could not make bloody Mary’s because they had no bloody Mary mix  they never cleared the table after we finished our appetizers and brought out the main course I had to ask them to take the empty dishes we asked for extra lemon and tartar sauce, and we were practically done with the meal by the time they brought it as well as the soy sauce and chopsticks for the sushi that was ordered  will not be going back there anytime soon
   

   Legal Sea Foods - Copley PlaceResponded on December 16, 2024

   Thanks for visiting us, Alessandra. We're truly sorry to hear about your disappointing experience at Legal Sea Foods - Copley Place. It's clear that we didn't meet your expectations, and for that, we apologize. We take your feedback seriously and will address this with our team to ensure we improve our service. We hope you'll give us another chance in the future to show you the high-quality service we're known for. Best, Legal Sea Foods - Copley Place Management Team
   

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3. M

   Mike

   New York City

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 1

   Awesome food. However this a shopping mall location and the atmosphere suffers for it. Very low energy and quiet experience even on a Saturday night. Other LS locations are much better if you want a fun and lively vibe to go with the good food.
   

   Legal Sea Foods - Copley PlaceResponded on December 16, 2024

   Thanks for the review, Mike! We're thrilled to hear that you enjoyed our food at Legal Sea Foods - Copley Place. We understand that your experience may have been affected by the location, and we appreciate your feedback on the atmosphere. We're constantly looking for ways to improve and your feedback is invaluable to us. We hope to see you again soon. Best regards, Maura Daniel, General Manager
   

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4. P

   Paul

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Dined at Legal many times Poor experience overall Food not cooked properly Poor service
   

   Legal Sea Foods - Copley PlaceResponded on December 16, 2024

   Thanks for visiting us, Paul. We're really sorry to hear about your recent experience at Legal Sea Foods - Copley Place. It's disappointing to hear that you didn't enjoy your meal and found our service below par. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback is important to us, and we'll certainly look into this. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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5. M

   Mrs.

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Wonderful service, great food and great turn around for a quick lunch! Have a happy holiday!
   

   Legal Sea Foods - Copley PlaceResponded on December 16, 2024

   Dear Guest, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Maura Daniel, General Manager
   

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6. OT

   OpenTable Diner

   VIP

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined on December 11, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The waitress was rude. I have never had a waitress treat a customer with such disrespect.
   

   Legal Sea Foods - Copley PlaceResponded on December 12, 2024

   Dear Guest, I would like to extend my sincere apologies for your experience at Legal Sea Foods. We appreciate the feedback and take these comments very seriously. If agreeable with you, I would like to learn more so that I may address the issues with my staff. Please contact me at 617-266-7775 at your convenience. Please ask for me or our assistant manager, Emma. Thank you for your time and I look forward to speaking with you soon. Best, Maura Daniel, General Manager
   

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7. CC

   CindyC

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent waiters! Good food and good service -and all for a group of 12!
   

   Legal Sea Foods - Copley PlaceResponded on December 10, 2024

   Dear Cindy, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and service. It's always great to know that our team's efforts to provide excellent service are appreciated. We're also delighted to hear that you found value in your dining experience with us. We look forward to welcoming you back to our Copley location soon! Best regards, Maura Daniel, General Manager
   

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8. j

   jenny

   VIP

   New York City

   94 reviews

   4.0

   94 reviews

   Dined on December 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   They burned our crab roll buns and still served them like that. They were charred black. Otherwise was fine. I like the lunch combo.
   

   Legal Sea Foods - Copley PlaceResponded on December 10, 2024

   Thanks for the review, Jenny! We're sorry to hear about your experience with our crab roll buns. We take all feedback seriously and will address this issue with our team. We're glad to hear that you liked the lunch combo. We hope to see you again soon at Legal Sea Foods - Copley Place. Best regards, Maura Daniel, General Manager
   

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9. C

   Carol

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was outstanding and the food was very good if a bit under seasoned. The servers did a great job of managing a large party and making us feel special. They were friendly and attentive and made the evening fun.
   

   Legal Sea Foods - Copley PlaceResponded on December 7, 2024

   Thanks for the feedback, Carol! We're thrilled to hear that you and your group enjoyed your visit to our Copley location. We always aim to make our guests feel special and it's great to know we succeeded in your case. We appreciate your comments about the seasoning and we're always looking for ways to improve. We hope to see you again soon! Best regards, Maura Daniel, General Manager
   

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10. B

    Bill

    VIP

    Greater Boston

    10 reviews

    5.0

    10 reviews

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff was very attentive and helpful towards our 18 months old grandson. Food was excellent all around!
    

    Legal Sea Foods - Copley PlaceResponded on December 2, 2024

    Dear Bill, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Maura Daniel, General Manager
    

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