Lucia - York

Review summary

1. W

   Wendy

   Kent

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   So disappointed. We booked weeks ago for our daughter’s birthday and yet when we arrived there was no table ready for us. It was clear that it was overbooked. Eventually we were shown to the bar so ended up ordering an expensive round of drinks. We were then shown to our table and credit should be given for staff noting it was for a birthday and that we had a gluten intolerant in our party. However it was then some time before our wine order was taken and then our mains a while after that so although our table was booked for 8.30 we were still waiting for food at 9.45! When we complained the cost of a bottle of wine was taken off our bill. Unfortunately the first choice for the gluten intolerant wasn’t available so she hurriedly chose something else which when delivered was clearly not gluten free! Again, profuse apologies but just added to the disappointment. It was sent back and the right meal brought but the sweet potato was undercooked and hard. A nice touch to bring our daughter a dessert with a candle in it but all in all I wouldn’t go back. It’s a beautiful restaurant and the staff were sweet and friendly but clearly overworked. The food was underwhelming and the wine not good value - £40 for a very average red.
   

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2. P

   Paula

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful food , lovely staff and very nice surroundings !! Would definitely visit again
   

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3. J

   Jackie

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from start to finish even though it was very busy. The food was beautiful and piping hot.
   

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4. S

   Steve

   Yorkshire

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Booked an inside table in the main restaurant but was given a table in the cafe area which was very noisy poor ambience Disappointing
   

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5. m

   martin

   Yorkshire

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   A lovely but busy place. You need to book. Service was reasonable but not quick. It was a busy lunchtime and the music was a little too loud Food was good quality and fairly well cooked but my chicken was a little over and therefore a bit dry. The salad, olives and mushrooms were very tasty and well presented. The house wine was palatable. My wife’s carbonara was excellent but she said there wasn’t as much sauce as last week when she came with her daughters. The meal was let down by the use of frozen breaded onion Rings- its not hard to make them fresh. You need to be aware of the 10% service charge on your bill which they don’t tell you about or draw to your attention. It is optional but you have to tell them you don’t want to pay it. However we did pay it as o. The whole we were satisfied. Its nice but not the best place in York.
   

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6. SB

   SueB

   Yorkshire

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top service, food lovely as always , fabulous festive decor added to the Xmas festivities feel
   

   • 

   Lucia - YorkResponded 1 day ago

   Hi SueB, Thank you for taking the time to leave a lovely review! I'll be sure to pass on all your praises to both the front of house and kitchen team who'll be thrilled. I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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7. E

   Elizabeth

   London

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely surroundings, Service first rate. Food amazing. Highly recommend
   

   Lucia - YorkResponded 1 day ago

   Hi Elizabeth, Thank you for taking the time to leave a great 5* review! I'll be sure to pass on all your praises to both the front of house and kitchen team who'll be thrilled. I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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8. V

   Viv

   Dorset

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We travelled 150 to visit Lucia's. We always eat here.
   

   Lucia - YorkResponded 1 day ago

   Dear Liz, Thank you for taking the time to leave a lovely review and for traveling so far to visit us ! I'll be sure to pass on all your praises to both the front of house and kitchen team who'll be thrilled. I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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9. p

   paul

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and fantastic surroundings. Staff were brilliant. Minor negative-house wine over priced
   

   Lucia - YorkResponded 1 day ago

   Dear Paul, Thank you for taking the time to leave a lovely review! I'll be sure to pass on all your praises to both the front of house and kitchen team who'll be thrilled. I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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10. J

    Janette

    Inverness

    1 review

    5.0

    1 review

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As always the food was amazing. Only constructive criticism is that the Panna Cotta has changed to strawberry Flavour on a Prosecco jelly base, the original version is much nicer. This doesn’t mean it was bad, it was just disappointing. However, overall the food was delicious.
    

    Lucia - YorkResponded 1 day ago

    Dear Janette, Thank you for taking the time to leave a lovely review! I'll be sure to pass on all your praises and comments to both the front of house and kitchen team who'll be thrilled. I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
    

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