Luciano by Gino D’Acampo London

Review summary

1. J

   Jacqueline

   Yorkshire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The visit was a Christmas treat, we had travelled to see a show, we had booked a table at luciano on recommendation of our youngest son -,the food was good and service outstanding - we would definitely come back
   

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2. V

   Vicki

   Kent

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was incredibly good but the service was slow.
   

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3. J

   Judy

   London

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Our experience today was not as good as on other occasions. We were asked (very nicely) to move tables, but not sure why. Table wasn’t set correctly- missing knife (minor point but not up to standard), waiter spilt water over the cutlery, service - both taking order and food delivery was slow. Very nice ambience, and food was good.
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Good afternoon, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly at our email ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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4. N

   Nicholas

   London

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Overall a nice experience mainly thanks to our waiter Daniel who was very attentive and helpful!
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Good evening Nicholas, Thank you for your lovely review. We look forward to seeing you soon. Warm regards, Management Team
   

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5. W

   Wendy

   Essex

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   Food was really good and tasty. Service was fine, except they never asked if we wanted another drink or if our meal was to our liking, it was only 5.00 and the only thing that spoilt it was the music it was loud and feeding back and more suited to a pub or dance club. We had been before and had no problems.
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Good afternoon Wendy, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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6. A

   Alice

   London

   20 reviews

   3.0

   20 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Ambience was nice but we had extremely slow service, food was ok though.
   

   Luciano by Gino D’Acampo LondonResponded 2 days ago

   Good evening Alice, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. We'll improve all our sides that you've mentioned to make your next dinning with us all 5 stars. We look forward to seeing you soon. Warm regards, Management Team
   

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7. S

   SIGI

   Melbourne

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   service staff need to be a bit more attentive. The acoustics not so good, with a large customers in, it’s hard to have a conversation.
   

   Luciano by Gino D’Acampo LondonResponded 2 days ago

   Dear Sigi, We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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8. A

   Anita

   Belgium

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Algehele indruk is prima; aankleding van de zaak is prachtig. De bediening is met momenten ook prima maar niet constant, zoals je wel mag verwachten in een dergelijke zaak. Het was niet druk en er liep voldoende personeel rond. Onze ober wist best hoe het moest maar we hadden de indruk ze allemaal weinig zin hadden die dag. Het voorgerecht, antipasti op een drie verdiepingen serveer schaal, was voortreffelijk. Bedoelt voor 2 personen maar voldoende voor 3. De hoofdgerechten vielen niet allemaal in goede aarde, helaas. De tomaten saus op de pizza was redelijk smakeloos. Het spaghetti bijgerecht was niet gaar en de mellanzane parimigiano was lauwwarm. De Tiramisu was in het midden nog enigszins bevroren; dan valt je niks meer in. De espresso daarentegen was heerlijk zijdezacht zoals een Italiaanse koffie betaamt. De ober kwam geen enkel moment tussendoor checken of alles oké en voldoende was… Heel eerlijk, ik heb zeker beter Italiaans gegeten op andere plekken en dat doet toch pijn in de portemonnee. Aan het einde werd het bijgerecht niet op de rekening gezet ter compensatie. Al met al een matige ervaring, jammer. Wij zullen hier niet meer terugkeren.
   

   Luciano by Gino D’Acampo LondonResponded 1 day ago

   Dear Anita , We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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9. D

   Dennis

   London

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food was not good, must have sat around all afternoon, turkey not chewable like rubber, disgusting not able to digest. Very disappointing experience for such a high cost.
   

   Luciano by Gino D’Acampo LondonResponded 3 days ago

   Dear Dennis , We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
   

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10. H

    Howard

    London

    1 review

    1.0

    1 review

    Dined 4 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    Very disappointed with our Christmas Day experience today. Kept waiting half an hour for our table then another 30mins before we were offered our welcome drink. And our complimentary breads didn’t arrive until after our starters. Not a great way to begin. Food was average, service was non attentive. Really was anything but a special dining experience, may as well have been at any old chain restaurant.
    

    Luciano by Gino D’Acampo LondonResponded 3 days ago

    Good afternoon Howard , We sincerely apologize for the inconveniences you experienced during your dinner at Luciano by Gino D'Acampo. Your feedback is extremely important to us, and we would love to understand more about what happened. Could you please reach out to me directly ? I would like to personally ensure that your next visit is exceptional. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the fantastic experience you deserve. Best regards, Paula Morant Reservations & Guest relations manager Luciano by Gino D'Acampo
    

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