Luk Fu - Philadelphia Live!

Review summary

1. D

   Dominique

   Philadelphia5 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   I asked for a spicy dish and my food had no spice at all! We had to keep finding our waitress if we needed anything and then she double charged my husbands card which were still trying to get fixed.
   

   Luk Fu - Philadelphia Live!Responded 1 day ago

   Dominique, we appreciate your feedback. We're sorry to hear about the spice level and service issues you experienced. Your concerns are important to us, and we’re working to ensure a better experience in the future. Thank you for bringing this to our attention.
   

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2. K

   Kyle

   Philadelphia1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Decent experience. Food could’ve been be a little better
   

   Luk Fu - Philadelphia Live!Responded on February 18, 2025

   Thanks for your feedback, Kyle! We're glad you had a decent experience but will definitely take your comments about the food to heart. We're always striving to improve and appreciate your insights. Hope to see you again soon for an even better visit!
   

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3. J

   Jon

   San Francisco1 review

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Food was ok, Apps: Crab Rangoon was overcooked on the verge of being burnt, Pot Stickers were perfect. Pork Fried rice was good nothing special, had a slight sweet taste to it which was unusual. General Tso’s Chicken was very good perfectly oiled and seasoned (not to spicy) final dish was the short ribs which we’re disappointing the texture was like runner and whatever is was marinated in the taste was overpowering and gave me heartburn. My bill for two with only one drink each and tip was $200 which I feel was overpriced for the quality. I was expecting this place to be a tad bit better, But it was just OK
   

   Luk Fu - Philadelphia Live!Responded on February 17, 2025

   Jon, thanks for sharing your feedback. We’re glad you enjoyed the Pot Stickers and General Tso’s Chicken, but we’re sorry to hear about the other dishes. Your insights are invaluable as we work to improve our menu and overall experience. We hope you’ll consider giving us another try.
   

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4. D

   Debbie

   Philadelphia10 reviews

   4.0

   Dined on January 29, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went for restaurant week. The food was good but other things people around us ordered looked really good. Would like to go back and try additional items!
   

   Luk Fu - Philadelphia Live!Responded on February 3, 2025

   Thanks for sharing your experience, Debbie! We're glad you enjoyed the food during restaurant week. We’d love to have you back to explore more of our menu—there's plenty of deliciousness to discover. Hope to see you soon for round two!
   

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5. L

   Lauren

   Philadelphia2 reviews

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick friendly service. Everything was so good and we were shocked at our bill for getting as much food as we got ! Loved that the manager seemed genuinely invested in the flow of the restaurant as you don’t see that much anymore. Also so easy to get to from the parking garage entrance if you are just coming for dinner and not the whole casino. Not a bad walk over to Wells Fargo for an event either. We will definitely be back!
   

   Luk Fu - Philadelphia Live!Responded on January 20, 2025

   Thanks for the fantastic feedback, Lauren! We're thrilled you enjoyed your experience and found our service top-notch. It's great to hear that our manager made a positive impression and that you appreciated the convenience of our location. We can't wait to welcome you back for another visit!
   

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6. M

   Mimi VIP

   New York City136 reviews

   5.0

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Keep up the amazing work, Ruiai, Xue Jin (Andy) and Bradley!
   

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   Luk Fu - Philadelphia Live!Responded on January 8, 2025

   Thanks for the fantastic feedback, Mimi! We're thrilled to hear you appreciate the team's hard work. Ruiai, Xue Jin, and Bradley will be so motivated by your kind words. We look forward to continuing to deliver amazing experiences!
   

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7. M

   Mimi VIP

   New York City136 reviews

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always the best Asian food and exceptional service by Ruiai, Jie Xin (Andy), and Bradley. Always so attentive, kind and professional. Keep up the ourstandibg work as always.
   

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   Luk Fu - Philadelphia Live!Responded on January 6, 2025

   Mimi, thank you for the fantastic feedback! We're thrilled you enjoyed our Asian cuisine and received exceptional service from Ruiai, Jie Xin, and Bradley. Your kind words motivate us to keep delivering the best experience possible. We look forward to welcoming you back soon!
   

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8. C

   Carolyn VIP

   Philadelphia12 reviews

   5.0

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience always! We enjoyed drinks and dinner with friends!
   

   Luk Fu - Philadelphia Live!Responded on January 13, 2025

   Thank you, Carolyn! We're thrilled to hear you had a fantastic time with drinks and dinner. It’s always a pleasure to create memorable experiences for our guests. We look forward to welcoming you and your friends back soon!
   

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9. E

   Edwin

   Philadelphia5 reviews

   5.0

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The pepper steak was great and so was the service!
   

   Luk Fu - Philadelphia Live!Responded on December 24, 2024

   Thanks for the awesome review, Edwin! We’re thrilled to hear you enjoyed the pepper steak and had a great experience with our service. Your feedback motivates us to keep delivering delicious meals and top-notch hospitality!
   

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10. H

    Helene

    Philadelphia4 reviews

    5.0

    Dined on November 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food and service were phenomenal! Our server checked on us and kept our table clean. The manager also stopped by several times to see if we needed anything. We brought leftovers back to our room. The food was so good we didn’t mind eating it cold.
    

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    Luk Fu - Philadelphia Live!Responded on November 23, 2024

    Helene, thank you for your fantastic review! We're thrilled to hear you enjoyed the food and service. Our team takes pride in providing an exceptional experience, and it's great to know you loved your leftovers too! We look forward to welcoming you back soon!
    

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