M Italian

Review summary

1. S

   Sara

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our brunch was cozy and delicious and our waitress was efficient and attentive. Thank you!
   

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2. K

   Kathi

   Cleveland

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Our dinners were very good- flavorful and hot. However, we were hoping for more of a dining experience, not a fast casual experience. We had just sat down and our server wanted our drink selection. We didn’t even have a chance to look at our menus. He was not knowledgeable about the different wines. He came back to our table with our wine and immediately asked for our dinner order. Again, we really were not given the chance to look at the menu choices. Our shared salad arrived and within 5 minutes, our dinner arrived. Our reservation was at 7:15 and we left the restaurant by 8:30. The restaurant was not overly busy ( empty tables ) so I’m not sure what the rush was. Disappointed, but at least our meal was very good.
   

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3. T

   Tina

   Cleveland

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great, especially happy hour! Our server was fantastic!
   

   M ItalianResponded 2 days ago

   Thanks for the review, Tina! We're thrilled to hear that you had a great time at M Italian and especially happy hour. It's wonderful to know that our fantastic server made your experience even better. We always aim to provide top-notch service and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon!
   

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4. T

   Teri

   Cleveland

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was excellent. The champagne to celebrate a birthday was a nice touch. Everyone enjoyed their meal and drinks.
   

   M ItalianResponded 2 days ago

   Thanks for the feedback, Teri! We're thrilled to hear that you and your guests enjoyed your meal and drinks at M Italian. It's always wonderful to be part of special occasions like your birthday. We're glad you appreciated the champagne and we hope to see you again soon!
   

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5. K

   Karen

   Cleveland

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, friendly service and welcoming atmosphere. The valet was the most polite young man!
   

   M ItalianResponded 2 days ago

   Thanks for the review, Karen! We're thrilled to hear that you enjoyed your dining experience at M Italian. It's great to know that our food, service, and atmosphere met your expectations. We're also glad you appreciated the valet's polite demeanor. We strive to make every guest feel welcome and we're glad we succeeded in your case. We look forward to welcoming you back soon! Best regards, M Italian Management Team
   

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6. s

   shaun

   Greater Boston

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every week we try and get to down to M! Always happy with the service food and price
   

   M ItalianResponded 2 days ago

   Hello shaun, Thank you for your kind words and for choosing M Italian every week. We're thrilled to hear that you're always happy with our service, food, and value. Your satisfaction is our top priority and we're glad we could meet your expectations. We look forward to serving you again soon! Best regards, The Management Team
   

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7. M

   Megan

   VIP

   Cleveland

   27 reviews

   5.0

   27 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful happy hour and staff! Always a pleasure to dine here and the outdoor covered patio is great even for the winter
   

   M ItalianResponded on January 13, 2025

   Thanks for the feedback, Megan! We're thrilled to hear that you enjoyed your dining experience at M Italian, especially our happy hour. It's great to know that our staff made your experience pleasant and that you appreciated the outdoor patio during the winter. Your kind words mean a lot to us. We look forward to serving you again soon.
   

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8. K

   Ken

   New Orleans

   2 reviews

   4.0

   2 reviews

   Dined on January 11, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Chicken parm was good and carbonara was very good. My wife loved the pear and arugula salad.
   

   M ItalianResponded on January 13, 2025

   Hi Ken, We're delighted to hear that you enjoyed your meal and that your wife loved her salad! It's always a pleasure to know that our guests appreciate our food and service. We're sorry to hear that you found the value and portion sizes less than perfect. We strive to provide the best quality and value, and your feedback helps us improve. Thank you for your review and we look forward to serving you again soon! Best Regards, The Management Team at M Italian
   

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9. a

   anita

   Cleveland

   18 reviews

   3.0

   18 reviews

   Dined on January 11, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Restaurant was too crowded, too many tables. I got the seared halibut and  my husband got the seared Bronzino, those were the specials for the day. Neither fish was seared. It was just cooked, no browning on top or bottom of fish. 
   

   M ItalianResponded 2 days ago

   Thanks for the feedback, anita! We're sorry to hear that your experience at M Italian didn't meet your expectations. We understand that the restaurant was crowded and we apologize for the inconsistencies in your meals. We strive to provide our guests with quality food and we're disappointed to hear that we fell short this time. Your comments will be shared with our team to improve our service. We hope you'll give us another chance to impress you in the future. Best regards, M Italian Management Team
   

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10. J

    John

    San Francisco

    1 review

    5.0

    1 review

    Dined on January 11, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding service and impeccable food Definitely recommend for any occasion
    

    M ItalianResponded on January 13, 2025

    Thanks for the feedback, John! We're thrilled to hear that you enjoyed both the food and service at M Italian. Your recommendation means a lot to us. We always strive to provide an exceptional dining experience, and your kind words affirm that we're on the right track. We look forward to welcoming you back for another memorable meal soon!
    

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