Mad Hatters Tea at Sanderson London

Review summary

1. H

   Holly

   Seattle1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We were very excited for this tea, 3 of us attending (2 adults, 1 teen) to celebrate a birthday. We arrived 15 min early and they showed us to a table to wait while they cleaned our actual table...we were seated within 10 minutes and given menus. Someone brought a welcome cold tea drink. A lengthy wait later or tea order was taken. Tea trays and small pots for each were brought out a but later...then, nothing. Most of the time, no staff were even in the room. It took over an hour before we were offered a tea refill. After 2 hours I left the tea room to find someone to bring a check. The person that brought it asked if there was a problem and when I explained, he apologized profusely and told me none of the employees working in the tea room today actually did...it was bartender and restaurant staff directed to try to juggle both. Food was mostly not good, we ate very little. They waited the mandatory 13.5% gratuity only, so we paid 200 gbp for inedible food and no service. Terrible!
   

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2. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. We chose to sit in the courtyard which was decorated in classic Alice theme! They had exterior heaters and we were very comfortable. Service and food were lovely.
   

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3. O

   Opentable VIP

   London11 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delish day all around! Thank to the team who provide great experience!
   

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4. D

   Debbie

   London1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a lovely time. Was an indulgence that was worth it. The savory items were particularly delicious as was the potion drink, the welcome drink, and Mad Hatters tea.
   

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5. OT

   OpenTable Diner

   Hertfordshire1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely atmosphere, attentive staff, food and drink was delicious. Second time going and will definitely go again!
   

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6. A

   Alice

   London1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The waiters were friendly, helpful and attending to my every need. Food was exceptional which is particularly difficult in my case as I'm gluten-free and vegan but everything was delicious.
   

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7. E

   Eric VIP

   Nashville2 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Very cool, curated offerings based on Alice and Wonderland; however, the price is quite high and the ambiance doesn’t extend past the plates and menu.
   

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8. K

   Karen

   Toronto11 reviews

   2.0

   Dined on March 11, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Do not recommend - there are better options for the money. Ambiance - We were seated on the patio but not quite covered by the heat lamps, so wore our coats the whole time. The decoration consisted of large playing cards set in planters and a big cardboard clock in the corner reminiscent of some dollar store finds. Food - The selection of specialty tea blends was good. However the food itself was pretty to look at but uninspired. The chicken sandwich was very oniony. The tziziki sandwich was boring. Many of the pastries had a jelly like consistency. My kid didn't even want to take the chocolate toppers home or finish the cotton candy that "wasn't fluffy". Service - the hostess seated us promptly, and offered to take a photo when our high tea came out which was kind. However, she didn't check on us after that for a long time, and we had to ask the bus boy for fresh tea.
   

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9. S

   Suzanne

   Surrey3 reviews

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Great venue out in courtyard. Tea was very good and Mad Hatter themed. They were very supportive of gluten free / dairy feee choices. They had run out of Verve Clicquot but replaced with another champagne lower level which was fine. You can have limitless sandwiches which was great. Staff were a little overwhelmed and very busy but were friendly and responsive when asked.
   

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10. OT

    OpenTable Diner

    Phoenix1 review

    5.0

    Dined on March 8, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Our server Ley was the best!!! Everything was wonderful!
    

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