Maggiano's - Richmond

Review summary

1. C

   Chai

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maggiano’s in Richmond, VA, gave us a truly unforgettable family-style dining experience, thanks to their warm atmosphere, delicious food, and the exceptional service from our waiter, Nello! We started with the mozzarella sticks and truffle honey ricotta—and let me tell you, they were both absolutely amazing. The mozzarella sticks were perfectly crispy on the outside, with melty cheese inside that was pure comfort food bliss. The truffle honey ricotta was a delightful combination of creamy richness and a touch of sweetness, paired perfectly with the crusty bread. These appetizers set the tone for an incredible meal. Our group began as four, but by the end of the evening, we grew to eight people. The staff didn’t miss a beat, seamlessly accommodating our last-minute additions with a smile and efficiency. It was such a relief, and we couldn’t have been more grateful for how effortlessly they handled it. Nello, our waiter, was the real MVP of the evening. He didn’t push specific dishes but made us feel confident in all of our choices, letting us know we had made excellent picks. His enthusiasm, attentiveness, and genuine warmth made us feel so well cared for throughout the entire meal. He managed our table with ease, making sure every person—new arrivals included—felt welcome and had everything they needed. From the appetizers to the entrees and desserts, the food was flawless, and the portions were perfect for sharing. The experience was elevated by Nello’s encouragement and positivity, making us feel like we’d picked the best dishes on the menu (and judging by how delicious everything was, we probably did!). Maggiano’s Richmond is a must-visit, especially if you’re looking for a dining experience that combines incredible food, outstanding service, and a team that goes above and beyond. We can’t wait to return—and hopefully see Nello again for another amazing evening!
   

   Is this helpful?

   Report
2. R

   Rodney

   Las Vegas

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Portions smaller, but more expensive. Disappointing. We could barely understand the waitress, and she could barely understand us due to language differences. They didn’t have 2 of the beers we asked for from their menu, and took a long time to get them delivered.
   

   Is this helpful?

   Report
3. J

   Jeffrey

   Richmond

   87 reviews

   5.0

   87 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, outstanding service, and a uniquie interior decor. The dinner at Maggiano's was another excellent experience.
   

   Is this helpful?

   Report
4. N

   Nick

   Orlando

   1 review

   3.0

   1 review

   Dined on November 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   The server added 30$ to her tip by changing a 2 to a 5.
   

   Is this helpful?

   Report
5. A

   Alanna

   Richmond

   1 review

   1.0

   1 review

   Dined on October 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Do not use open table to book your reservation, they will call and cancel. I made my reservation through open table, and then I called the restaurant to confirm. The hostess confirmed my reservation and then 12 minutes later the general manager called and cancelled my reservation saying that open table allowed the restaurant to overbook and they did not have a table for me. When I said I called and confirmed with the hostess, he said, "She probably didn't even look" Poor training, poor management, why do they use OpenTable if they are incapable of managing it with their internal system. Ridiculous.
   

   Is this helpful?

   Report
6. G

   Gary

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on October 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   10/10! The experience was absolutely amazing! I made reservations for a birthday / anniversary dinner and Maggiano’s exceeded my expectations. The complimentary bread was warm and fresh.. the drinks were also perfect. I had a Blackberry Bourbon sour and my lady enjoyed 2 Amaretto sours! For the appetizer, we enjoyed the Spinach and Artichoke Dip which was beautifully plated and hot, like we like it! Next, we enjoyed Shrimp Alfredo and the Mushroom Ravioli! That darn mushroom ravioli was an absolute hit — coming back specifically for that and also our server, Desiree! She was so personable and made my lady feel so happy for her birthday — We felt like we were her only table THAT DAY. She was extremely attentive and kind. Kudos to her for making this forever our spot to celebrate occasions! 👍🏾 Lastly, almost forgot.. GET THE BUTTER CAKE! It was amazing!!! Also enjoyed the crème brûlée. All food items were 10/10. And drinks. And service. (Just so we’re clear.)
   

   Is this helpful?

   Report
7. B

   Barbara

   Richmond

   31 reviews

   vip
   5.0

   31 reviews

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great as always. Nice date night spot
   

   Is this helpful?

   Report
8. D

   Darren

   Richmond

   1 review

   1.0

   1 review

   Dined on September 22, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   The food has really gone downhill and very very pricey. Very disappointed
   

   Is this helpful?

   Report
9. D

   David

   Richmond

   8 reviews

   3.0

   8 reviews

   Dined on September 21, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Even though we had a confirmed reservation through OpenTable Maggiano's could not find our reservation. Luckily, we didn't have to wait long as we had an early reservation.
   

   Is this helpful?

   Report
10. T

    Tomica

    Philadelphia

    26 reviews

    vip
    4.0

    26 reviews

    Dined on September 11, 2024

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 5

    Our food was delicious! I loved the eggplant Parmesan. The only downside to our experience was our waiter not being attentive. It wasn’t even crowded and she was not checking on us to see if we needed anything. My friend’s glass of soda was empty, we needed straws and napkins. The guy who brought over our entrees was nice enough to get us some paper napkins. Overall, the food was good, so I will return to Maggiano’s.
    

    Is this helpful?

    Report