Magic Hour Rooftop Bar & Lounge

Review summary

1. L

   Lisa

   VIP

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manager, Julien, went above and beyond to make us feel extra special.
   

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2. S

   Semaj

   Philadelphia

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Long story short my bestfriend and I came for the happy hour and were not told our drinks we ordered were not happy hour until AFTER we got bill. I felt I made it at least a little clear we were there for happy hour, especially when we ordered fries and the lady asked if they were happy fries and we said yes. When I asked about it that was the only time the bartender made it clear what was a happy hour drink and what wasn’t. When a white couple sat next to us and said they were there for the happy hour and then ordered a drink she then said that drink was not included in the happy hour and they said ok. The point is she didn’t inform us from the beginning like she did for the couple. The bar counter was not wiped, the cocktail book had water rings from previous drinks, and the clip board with the bill on it was sticky. Will not be coming again.
   

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3. M

   Melanie

   Houston

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Rated the food 5 stars because we didn’t order anything. I feel like this place is a catfish. It looks nice online but then it’s pretty basic in person. They have all these rude men working and trying to guide you when it’s literally dead af.
   

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4. J

   Jesse

   New York City

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The host wasn’t present at the entrance. We pre orderd a bottel of champaign, this came with plastic champaign classes. They totally forgot us after we were seated. And it was cold. The view was nice!
   

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5. A

   Amanda

   Little Rock

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   First timers to NYC.. we had brunch due to having a minor in our party.. the location was easy, getting into the actual eating area was adventurous and fun. Service was great, food was great. Be aware the seating is unconventional, low with no seatback and the prices are 💲💲. Would recommend.
   

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6. N

   Natalia

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Un lugar muy bonito muy tranquilo muy buena atención
   

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7. J

   Jason

   VIP

   Greater Boston

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   The seating is weird. You have to eat from these little tables that are designed for a club not food.
   

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8. L

   Lois

   VIP

   Houston

   2 reviews

   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Was not at all like posted online. I could not understand Rooftop, could not see anything. We were seated in a corner with not enough chairs for our party. Waiter took no drinks orders, sat down a stack of glasses with lipstick prints on them and a pitcher of water then came back and took one of the glasses ignoring us completely. Music soooooo loud finally got up and left.
   

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9. D

   Danielle

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The main area was inaccessible due to a holiday party and that was the whole reason we came.
   

   Magic Hour Rooftop Bar & LoungeResponded 7 days ago

   Hi Danielle, We completely understand how frustrating it can be to miss out on part of the venue due to a private event, especially during the holiday season. We’d love to welcome you back during one of our Saturday or Sunday brunches, and we hope you'll give us another opportunity to provide you with the experience you were hoping for.
   

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10. F

    Fred

    New York City

    1 review

    1.0

    1 review

    Dined on December 11, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We had a 5pm reservation and were the first people to get into the restaurant and at first was led to a table right next to the cashier when there were plenty of empty tables available. First red flag. They changed our table when asked which was fine. Then we asked about the Christmas photo opportunities that was advertised online. Apparently that was feasible because of a corporate event which was unfortunate because that was the main reason why I picked this particular restaurant. Then I ordered mozzarella sticks and my friend ordered shrimp tacos and two cocktails. The mozzarella sticks came out in a timely manner but I had to go to the register to tell the waitress that the shrimp tacos hadn’t arrived to the table because no one came to check with our table to see if we were ok. SMH. By the time the shrimp tacos arrived I had already finished my mozzarella sticks. The whole experience was not what was advertised on social media. I felt catfished and would never patronize this establishment again.
    

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