Mainzer

Review summary

1. I

   Ivan

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time as usual and the service was outstanding.
   

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2. K

   Kathy

   Central Coast

   3 reviews

   3.0

   3 reviews

   Dined on February 1, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   The concept of trivia and a great movie was spot on. We had a blast. The food was mediocre at best. Waste of money. Not enough people serving. They did the best they could, but I am sure they could have used a couple of extra hands.
   

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3. k

   karina

   San Joaquin

   1 review

   2.0

   1 review

   Dined on January 25, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   I went to a special event, Rewind Brunch, the Dj (dj tag) was amazing playing all the throwbacks! However, the server helping the waitress, delivered our food and spilled the syrup container ON MY CLOTHES AND THE CHAIR! The whole experience went downhill with POOR customer service from there. The syrup spill was cleaned by us with our napkins from the table, the guy cleaned the floor with those napkins left it a sticky mess, didnt offer to switch the chair that was dripping syrup. I switched it myself with a chair that was left on the side. The guy never returned to completely clean the mess, floor stayed sticky and still had some syrup. Due to space around us this was the only side of the table we could sit at without blocking anyone from passing or feeling too crowded. That server was no where to be found again, didnt replenish our napkins used for the mess so, we had none while eating. With my feet up on the base of the table to avoid future mess on my outfit. The DJs significant other came and noticed the mess and asked what happened, since the guy and waitress were no where to be found she went directly to the manager who said she would talk to us and help fix the situation. Never showed, and now nearly finished with our food, our waitress came to check on us and we let her know what had happened she couldn’t believe it and said she would send the manager over because its not acceptable. Even then she STILL didnt show up. I understand they had a full house and things were hectic but customer service and mistakes like this should never happen especially following up with a situation as such. There way of “fixing” the situation without speaking with us was just giving us a free drink. Do better Mainzer Staff. Little did they know I was one of their sponsors for an upcoming brunch event and for being a terrible first time experience I may have to reconsider. I would hate to sponsor a place if someone else received the same service.
   

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4. G

   Gina

   San Joaquin

   1 review

   5.0

   1 review

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a nice place for a fun date night with my husband. It's conveniently located downtown which is very close to my house which makes it an easy fun place to visit.
   

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5. C

   Craig

   San Francisco

   1 review

   2.0

   1 review

   Dined on January 12, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was horrible and prices were terrible. All the signs of a struggling establishment trying to stay afloat…
   

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6. P

   Patrick

   San Joaquin

   1 review

   5.0

   1 review

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The artwork inside is cute and nice to look at. Our table, which was located where you can't see it and can't see any of the artwork, might as well be located by the backdoor. The fact that we were visiting with old friends, allowed us not to notice. The food was great! All four of us all were satisfied with taste and the amount of food on our plates.
   

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7. C

   Cindy

   VIP

   San Diego

   6 reviews

   5.0

   6 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Bartender is great and gave great service
   

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8. S

   Stevie

   San Joaquin

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was good and they fixed mistakes once identified. The experience was great with showing Friends and trivia. The chicken and waffle is not as it used to be.
   

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9. R

   Rosi

   Portland

   1 review

   1.0

   1 review

   Dined on November 9, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was very mid . Service was terrible seemed like it was the waiters first day or something took 20 mins to get a drink with hardly anyone there . They add their own gratuity it’s been 24 hours and my husband is still talking about how terrible the Mainzer was
   

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10. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on November 2, 2024

    1. Overall 5
    2. Food 2
    3. Service 4
    4. Ambience 5

    DJ Tag!!!! Bring him back. He sure does know how to host a brunch
    

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